Counter Manager Customer Service

Deborah Allen

*** * ***** ***, ********, NY, ****0 * 917-***-**** * **********@*****.***

EXPERIENCE

TAPESTRY-COACH, Garden City, NY

Sales Associate, Sep 2019 – June 2021

•Greet customers and ascertain what each customer wants or needs.

•Describe merchandise and explain use, operation, and care of merchandise to customers.

•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

•Compute sales prices, total purchases and receive and process cash or credit payment.

•Answer questions regarding the store and its merchandise.

WHITE HOUSE BLACK MARKET, Garden City, NY

Sales Lead, Jun 2019 - Sep 2019

•Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

•Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

•Assign employees to specific duties.

•Enforce safety, health, and security rules.

•Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

•Keep records of purchases, sales, and requisitions.

•Opening and closing the store

WHITE HOUSE BLACK MARKET, Allen, TX

Assistant Manager, Aug 2018 - May 2019

•Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

•Inventory stock and reorder when inventory drops to a specified level.

•Assign employees to specific duties.

•Enforce safety, health, and security rules.

•Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

•Review inventory and sales records to prepare reports for management and budget departments.

•Keep records of purchases, sales, and requisitions.

MY HAIR TRANSPLANT MD, Oceanside, CA

Patient Advocate, Mar 2015 - Apr 2016

•Maintain knowledge of community services and resources available to patients.

•Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

•Traveled and held consultations to book and sell surgeries

•Educating about surgical Hair transplants and scheduling surgeries and follow up after surgeries

•Administrative Responsibilities. Maintaining and Filing Patient records

•Handled all money transactions from beginning to end

•Informing the surgeon of the specific details of each patient. Getting the patient settled for surgery.

ZALE'S DIAMOND STORE, Huntsville, AL

Diamond Consultant/Sales, Dec 2011 - Feb 2015

•Greet customers and ascertain what each customer wants or needs.

•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

•Place special orders or call other stores to find desired items.

•Exchange merchandise for customers and accept returns.

•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

CACHE, Huntsville, AL

Assistant Manager, May 2009 - Dec 2011

•Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

•Inventory stock and reorder when inventory drops to a specified level.

•Instruct staff on how to handle difficult and complicated sales.

•Assign employees to specific duties.

•Enforce safety, health, and security rules.

PARISIAN-ELIZABETH ARDEN, Huntsville, AL

Counter Manager, Nov 2001 - Jun 2006

•Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

•Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

•Inventory stock and reorder when inventory drops to a specified level.

•Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

•Examine products purchased for resale or received for storage to assess the condition of each product or item.

•Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

•Keep records of purchases, sales, and requisitions.

•Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

•Increased counter sales by 40% through Promotions

EDUCATION

LIBERTY UNIVERSITY

Lynchburg, VA

Bachelor of Science in Business /Entrepreneurship Business Candidate (Expected graduation May 2023)

ST. JOHNS SCHOOL OF ESTHETICS

Huntsville, AL

Esthetician License Esthetics (Sep 2013)

CALHOUN COLLEGE

Huntsville, AL

Business Administration Business

References Available Upon Request

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