Bar Manager Employee Relations

Shackeria T. Louis

Tel: 718-***-****

Email: **************@*******.***

EDUCATION

Borough of Manhattan Community College, New York, NY.

Associate in Art Degree; Major: Business Management

Expected date of Graduation: May 2021

EXPERIENCE

Kim’s Beauty Supply Store, Brooklyn, NY October 2013- Present

Sales Associate

Provides service to customers in person and on the phone.

Performs cashier duties as necessary.

Assists in merchandising displays throughout the store.

Maintains accurate inventory of all stock and sold merchandise.

Maintains a good store atmosphere and stockroom.

Kinam, Brooklyn, NY July 2019 – January 2020

Bar Manager

Built personable and professional hospitality team and ensured staff were well trained and consistently supported.

Led bartender and barback recruitment, training, development, and managing of performance evaluations, employee relations, and benefits.

Altered bar menu and associated snack menu depending on season, holiday, and vendor promotions.

Monitored customer data to make actionable decisions based on bar traffic and demographics.

Maintained professional appearance, time management skills, strong communication (written, verbal, and listening), and positive attitude.

Tonel, Brooklyn, NY. May 2013- May 2019

Head Bartender

Provided a positive and friendly guest experience, which resulted in returning customers.

Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events.

Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion.

Trained and managed other employees.

Advertised, marketed and recommended menu options to guest to increase guest satisfaction.

Charela Inn, Negril, Jamaica. June 2009 – November 2011

Bartender

Delivered a consistently high level of customer service to each client.

Checked identification to verify legal age requirements for all customers.

Maintained a safe environment by identifying problem clients and had them removed.

Kept bar area clean in accordance with the company’s guidelines as well as the requirement of the local health department.

Maintained an accurate cash drawer throughout the night.

Mixed all drinks based on the serving sizes as outlined in the company manual.

Developed an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.

COMPUTER SKILLS

Intermediate proficiency in Microsoft Word, Excel, PowerPoint, OneDrive and Outlook.

Familiar with Social Media platforms including Facebook, Twitter, Instagram and Snapchat.

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