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Desktop Support Information Technician

Fairfax, VA
November 26, 2021

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Joseph G Anderson Jr.

Fairfax Station, VA *****


Professional Expérience May. 2019 – Jan.2020

Fairfax Auto Parts

Accourt and bill wholesale, commercial and retaillé parts

Trac inventory and shipping and maker changes Wen nécessaire

Amorças Technical Services May. 2018 - présent

Desktop Support Technician

Déploy Windows 8 10 and Microsoft Office Suite and Apple OSX relate Product

Install and configure Windows 10 Pc and connecté to TCP/IP connections

Install CAT5e câble and jacks and 6600 blocks phone installations

Install and configure VOIP Phones and Toshiba POS PC s

Upgrade and repaire computer rune cash register

Install and repair HP printers and scanners

Advance Auto Parts Oct 2018 – May 2019

Assistant Manager

Manage Inventory Daily using cycle counts and back stock

Sell and train in the operation and maintenance of hand-held and power tools

Perform Open and Close store procedures

Train new personnel on auto parts and maintenance

Salvation Army

Electronics Department June 2018 - Oct. 2018

Test and rebuild IBM/DELL/Gateway PC s, and install software when necessary

Install and upgrade Windows 7 10 and Office when necessary

Test and evaluate HP laser printers and multifunction office jet printers

Test and upgrade HP/ Toshiba /Acer /Dell laptops

Experienced with Net gear and Linksys routers and switches

Test and repair Toshiba/ Sony /JVC Audio/ Video Amplifiers and home theater systems

Koon’s Chevrolet March 2017- May 2018

Parts Department

Account and bill wholesale, commercial and retail parts

Assist in any IT PC and Printer and software issues

Bill and track RO s using Reynolds and Reynolds

Search and special order parts Using GM EPC and D2DLink

Independent IT Contractor September 2010 - Present

IT Consultant

Repair and install Dell, Apple and HP PCs and Multi-function printers at commercial and residential sites

Deploy Windows 8 10 and Microsoft Office Suite and Apple OSX related products

Install and terminate CAT 5 cable

Repair network connections and replace jacks when necessary

Configured Linksys routers and Install CAT5e cable and jacks

Install and configure VOIP Phones

George Mason University

Senior Field Engineer August 1994 – Sept. 2010

Setup, configure, and troubleshoot Dell Apple and HP PCs printers and VOIP phones

Repair and maintain HP, IBM Network Laser Printers and Copies at various print production centers

Responsible for configuring and testing DHCP network technical problems received from Support Center, faculty, staff and students via SDE, telephone, e-mail, in a timely and professional manner.

Work with NOC to maintain network reliability and data switch connections

Inspect, test, configure and repair TCP/IP data network jacks using network DOS utilities

Repair cable drops when necessary

Working knowledge and understanding of Microsoft Active Directory (AD)

Excellent troubleshooting skills on hardware and software, and good knowledge of Microsoft Windows OS, Microsoft Office Suite, MAC OSX operating systems

Perform installations, troubleshooting, and repairs for 5000 plus desktops and Network Laser Printers

Experienced in setup and maintaining audio/video training classrooms and Conference rooms

Provide new network connectivity and troubleshooting of existing network connections in all networking wire closets including student dorms

Record and make changes to Magic/Remedy service ticket database. Coordinate with the Support Center staff for accuracy of help desk database

Train new technicians on computer and high volume printers located on all campus locations. Make recommendations to manager for future printer training

George Mason University Dec 2002 – Dec 2003

Acting Supervisor

Redesign Fairfax core zones for more balanced call distribution between technicians and department locations to decrease customer down time.

Coordinated work assigned to zones for appropriate scheduling, and prioritization in order to ensure timely response.

Balanced workload among seven technicians for timely resolution of customer problems. Prioritized service requests according to technicians’ individual workload and experience.

Consulted with Manager and Senior Manager on special activities including site surveys,

Technical needs and assessments for large projects, service request, and moves.

Developed technical recommendations for computing services based on customer requirements.

Performed in-shop repairs on a wide variety of computers and peripherals to ease the

Workload among technicians throughout all three campuses.

Tracked service orders within departments to ensure minimum down time for students and staff.

Followed up with customers on completed service requests to ensure high levels of customer satisfaction.

Consulted with 3 rd. party vendors for technical information and repair solutions for

Minimum customer down time.

Computer Hardware Maintenance, Inc. 1989 - 1994

Service Manager

Supervised and coordinated five technicians on all maintenance services on various networks, mainframes, tape drives, computers, and printers for many Government and Fortune 500 accounts

Designed and implemented a depot repair facility for a one-million plus field service organization. Streamlined the repair and testing of PCs and peripherals, thereby decreasing inventory cost and outside vendor expenses. Reduced customer downtime from twenty days to one day while also reducing support costs through increased reliability

Created satellite office in Virginia Beach and supervised two service techs

Trained new employees in depot repair techniques and procedures to perform component level repair on monitors, PCs, and various peripheral equipment

Interfaced with Network Installation Department on all phases of data communication, installation, and maintenance on various network and telecommunications applications

International Monetary Fund 1988 - 1989

Senior Field Engineer

Performed technical review of 250 to 300 annual microcomputer hardware requests

Supervised microcomputer installations, repairs, modifications and moves

Analyzed and advised senior management on hardware support options for all microcomputers systems and peripherals

Fulfilled maintenance requirements and quality assurance on multiple network applications

Professional References

Debbie Penny Support Center Specialist 703-***-****

Kevin Gibson Supervisor, Desktop Support 703-***-****

Larry Jackson ITE Information Technician 703-***-****

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