Desktop Support Information Technician
Resume:
Joseph G Anderson Jr.
Fairfax Station, VA *****
********@*****.***
Professional Expérience May. 2019 – Jan.2020
Fairfax Auto Parts
Accourt and bill wholesale, commercial and retaillé parts
Trac inventory and shipping and maker changes Wen nécessaire
Amorças Technical Services May. 2018 - présent
Desktop Support Technician
Déploy Windows 8 10 and Microsoft Office Suite and Apple OSX relate Product
Install and configure Windows 10 Pc and connecté to TCP/IP connections
Install CAT5e câble and jacks and 6600 blocks phone installations
Install and configure VOIP Phones and Toshiba POS PC s
Upgrade and repaire computer rune cash register
Install and repair HP printers and scanners
Advance Auto Parts Oct 2018 – May 2019
Assistant Manager
Manage Inventory Daily using cycle counts and back stock
Sell and train in the operation and maintenance of hand-held and power tools
Perform Open and Close store procedures
Train new personnel on auto parts and maintenance
Salvation Army
Electronics Department June 2018 - Oct. 2018
Test and rebuild IBM/DELL/Gateway PC s, and install software when necessary
Install and upgrade Windows 7 10 and Office when necessary
Test and evaluate HP laser printers and multifunction office jet printers
Test and upgrade HP/ Toshiba /Acer /Dell laptops
Experienced with Net gear and Linksys routers and switches
Test and repair Toshiba/ Sony /JVC Audio/ Video Amplifiers and home theater systems
Koon’s Chevrolet March 2017- May 2018
Parts Department
Account and bill wholesale, commercial and retail parts
Assist in any IT PC and Printer and software issues
Bill and track RO s using Reynolds and Reynolds
Search and special order parts Using GM EPC and D2DLink
Independent IT Contractor September 2010 - Present
IT Consultant
Repair and install Dell, Apple and HP PCs and Multi-function printers at commercial and residential sites
Deploy Windows 8 10 and Microsoft Office Suite and Apple OSX related products
Install and terminate CAT 5 cable
Repair network connections and replace jacks when necessary
Configured Linksys routers and Install CAT5e cable and jacks
Install and configure VOIP Phones
George Mason University
Senior Field Engineer August 1994 – Sept. 2010
Setup, configure, and troubleshoot Dell Apple and HP PCs printers and VOIP phones
Repair and maintain HP, IBM Network Laser Printers and Copies at various print production centers
Responsible for configuring and testing DHCP network technical problems received from Support Center, faculty, staff and students via SDE, telephone, e-mail, in a timely and professional manner.
Work with NOC to maintain network reliability and data switch connections
Inspect, test, configure and repair TCP/IP data network jacks using network DOS utilities
Repair cable drops when necessary
Working knowledge and understanding of Microsoft Active Directory (AD)
Excellent troubleshooting skills on hardware and software, and good knowledge of Microsoft Windows OS, Microsoft Office Suite, MAC OSX operating systems
Perform installations, troubleshooting, and repairs for 5000 plus desktops and Network Laser Printers
Experienced in setup and maintaining audio/video training classrooms and Conference rooms
Provide new network connectivity and troubleshooting of existing network connections in all networking wire closets including student dorms
Record and make changes to Magic/Remedy service ticket database. Coordinate with the Support Center staff for accuracy of help desk database
Train new technicians on computer and high volume printers located on all campus locations. Make recommendations to manager for future printer training
George Mason University Dec 2002 – Dec 2003
Acting Supervisor
Redesign Fairfax core zones for more balanced call distribution between technicians and department locations to decrease customer down time.
Coordinated work assigned to zones for appropriate scheduling, and prioritization in order to ensure timely response.
Balanced workload among seven technicians for timely resolution of customer problems. Prioritized service requests according to technicians’ individual workload and experience.
Consulted with Manager and Senior Manager on special activities including site surveys,
Technical needs and assessments for large projects, service request, and moves.
Developed technical recommendations for computing services based on customer requirements.
Performed in-shop repairs on a wide variety of computers and peripherals to ease the
Workload among technicians throughout all three campuses.
Tracked service orders within departments to ensure minimum down time for students and staff.
Followed up with customers on completed service requests to ensure high levels of customer satisfaction.
Consulted with 3 rd. party vendors for technical information and repair solutions for
Minimum customer down time.
Computer Hardware Maintenance, Inc. 1989 - 1994
Service Manager
Supervised and coordinated five technicians on all maintenance services on various networks, mainframes, tape drives, computers, and printers for many Government and Fortune 500 accounts
Designed and implemented a depot repair facility for a one-million plus field service organization. Streamlined the repair and testing of PCs and peripherals, thereby decreasing inventory cost and outside vendor expenses. Reduced customer downtime from twenty days to one day while also reducing support costs through increased reliability
Created satellite office in Virginia Beach and supervised two service techs
Trained new employees in depot repair techniques and procedures to perform component level repair on monitors, PCs, and various peripheral equipment
Interfaced with Network Installation Department on all phases of data communication, installation, and maintenance on various network and telecommunications applications
International Monetary Fund 1988 - 1989
Senior Field Engineer
Performed technical review of 250 to 300 annual microcomputer hardware requests
Supervised microcomputer installations, repairs, modifications and moves
Analyzed and advised senior management on hardware support options for all microcomputers systems and peripherals
Fulfilled maintenance requirements and quality assurance on multiple network applications
Professional References
Debbie Penny Support Center Specialist 703-***-**** ******@***.***
Kevin Gibson Supervisor, Desktop Support 703-***-**** *******@***.***
Larry Jackson ITE Information Technician 703-***-**** ********@***.***
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