Customer Service Branch Manager

Poulami Kundu

*** ******** ** *, **** # ***, Columbus, Ohio - 43240

Cell: 302-***-****

Email: ************@*****.***

Having creative minded, comprehensive problem-solving abilities, excellent verbal and communication skills, team player, willingness to learn, friendly & hard working. Seeking challenging role where I prove my skills and want to be best in my field.

LANGUAGE PROFICIENCY: English, Hindi & Bengali

LOCATIONAL PREFERENCE: Columbus, Ohio

VISA STATUS: Holding Employment Authorizatization document

ACADEMIC:

Type

Stream

Year Of Passing

College

Affiliated Board/University

Marks(Parcentage)

Post-Graduation

Masters of English Literature

2017

Rabindra Bharati University

Rabindra Bharati University

54.5%

Graduation

Bachelors of English Literature

2013

Maharaja Manindra Chandra College

Calcutta University

51.5%

10+2

Arts

2010

Christ Church School, Kolkata, India

West Bengal Board Of Higher Secondary Education

75%

10th

General

2008

Christ Church School, Kolkata, India

West Bengal Board of Secondary Education

SKILLS:

Operating Systems: Windows 8, Windows XP

Tools: Microsoft Word, Excel, Paints, Adobe Photoshop

WORK EXPERIENCE:

ASSOCIATE BANKER at JP MORGAN CHASE: (September 2018 – September 2020)

Administer the balancing of regular cashbox, branch’s vaults, automated teller machines (ATM), Teller cash dispenser (TCDs), Teller cash Recyclers (TCRs)

Leverage organizational and prioritizing abilities, coupled with superior attention to detail to efficiently process 20+ transactions per hour, attending 50+ customers with the names on a daily basis. Dealing with hundreds business accounts including processing night drops.

Establishing strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products.

Demonstrated leadership in implementing adequate training to team members, resulting in improved performance and customer service delivery.

Provided efficient support to the Assistant Branch Manager (ABM) in overseeing the daily operations to ensure an efficient and productive business workflow.

Maximized customer satisfaction by catering a proactive day to day calls answered to address clients’ concerns.

Efficient enough to branch opening and closing procedures

CUSTOMER SERVICE ASSOCIATE at WALMART: (January 2018- September 2018)

Extensive cash handling over the counter

Worked with returns

Provided customer service with cashing checks, sending money overseas

Worked as a part of humungous team

CASHIER at TIM HORTONS: (October 2017- December 2017)

Learnt to talk with customers over the counter

Handling cash

Being accurate with providing changes

Provided great customer service experience in a fast-paced work culture

ACTIVITIES & HOBBIES

Passionate in dancing, sports, arts, photography, trained as a classical dancer.

Keen interest in reading novels of various authors.

Actively participate in decorating room,

Watching movies, matches (football, cricket)

Internet surfing to find research for any interested and unknown things

PERSONAL INFORMATION

Date of Birth: 08/16/1992

Gender: Female

Nationality: Indian

Husband’s Name : Santu Nandy

Mother’s Name: Pika Kundu

Father’s Name: Dipak Kumar Kundu

DECLARATION

All information as provided above is true to the best of my knowledge and belief and I myself am solely responsible for any discrepancies whatsoever, in the form of misrepresentations & omissions, intentional or unintentional.

(Poulami Kundu)

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