Operation Specialist Switchboard Operator
Resume:
MOHAMED
GALAL
MOHAMED
Export sales and business
development supervisor
Egypt, Giza, El Haram
*****************@*****.***
linkedin.com/in/mohamed-galal-b32276115/
01.10.1991
I seek challenging opportunities where I can fully use my skills for the success of the organization as an Export Sales and business development professional with 9+ years experience in export and tourism fields in lead generation and lead qualification, proven customer service, and communication skills to effectively fill the Sales Associate role in your company. 09/2021 - Present
01/2020 - present
Business Development Manager ( Part time )
Digitize Flow Company ( Software )
Responsibilities:
Prepare and get an agreement with an annual international sales plan and budget for company products, which will meet company budget and business planning requirements. Represent the company with the offshore customer base to ensure the image of the company is maintained and enhanced as an aid to achieving international sales targets. Maintain effective budgetary controls of international sales expenses authorize and control all expenditures of the region.
Resolve product or service problems, distribution, and customer complaints & claims. Address all problems that may develop within the region promptly including writing a detailed report to keep on file.
Establish new as well as manage relationships with current main companies, to ensure meeting of their financial and order commitments to the company through close monitoring receiving market feedback and business trip visits.
Continually attempting to penetrate new markets and establish the company image as a good international brand in different regions.
Present periodical international sales reports as scheduled. Gather and update information and market data of the targeted markets and set up launches in coordination with Marketing Services Division.
Attend and prepare international fairs, exhibitions, and seminars to promote products and establish relations with shore importers.
Submit Quarterly Rolling international Sales Forecast within the agreed deadline. Regional Export Sales and Business Development Supervisor Crystal Asfour International Company ( Export )
Responsibilities:
Prepare and get an agreement with an annual export sales plan and budget for company products, which will meet company budget and business planning requirements. Represent the company with the offshore customer base to ensure the image of the company is Objective
Work experience
09/2019 - 10/2020
06/2019 - present
maintained and enhanced as an aid to achieving export sales targets. Maintain effective budgetary controls of export sales expenses authorize and control all expenditures of the region.
Resolve product or service problems, distribution, and customer complaints & claims. Address all problems that may develop within the export region promptly including writing a detailed report to keep on file.
Establish new as well as manage relationships with current main importers, traders to ensure meeting of their financial and order commitments to the company through close monitoring receiving market feedback and business trip visits.
Continually attempting to penetrate new markets and establish the company image as a good international brand in different regions.
Present periodical sales reports as scheduled.
Gather and update information and market data of the targeted markets and set up launches in coordination with Marketing Services Division.
Attend and prepare international fairs, exhibitions, and seminars to promote products and establish relations with shore importers.
Submit Quarterly Rolling Sales Forecast within the agreed deadline. Russian . English . Arabic interpreter ( Part time ) Lion bridge company ( Translation )
Responsibilities:
Acting as an Interpreter between a wide range of people with diverse voices, accents, speaking tempos, and personalities.
Providing parties with clear and exact translations of written materials, and interpretations of verbal communication.
Providing interpretations of questions, answers, statements, arguments, explanations, and other forms of verbal communication.
Rendering sight translations of documents and other written materials. Imparting thought, purpose, spirit, emotions, and tone of speakers from the source language into the target language.
Interpreting with no additions or omissions.
Informing relevant parties of factors that may hinder your performance. Completion of daily activity logs and other documentation. Complying with applicable ethics and standards.
Responsible for facilitating cross-cultural communication by converting one language into another. Understand the subject matter of each conversation to convert that information into other languages. Business Development Manager and Translator
UCT World ( E commerce company )
The company is located in Dubai and we have also an office in Ukraine. Responsibilities:
Responsible for communication and coordination with shipping companies in Egypt and Saudi Arabia. Responsible for coordinating with the importers of the company in Egypt and Saudi Arabia. Responsible for searching for new importers and new products in Egypt and Saudi Arabia. Responsible for increasing the company's sales in Egypt and Saudi Arabia. I traveled to Saudi Arabia to find shipping companies to deal with the company and to find new suppliers. 01/2018 - 04/2019
01/2018 - 04/2019
01/2017 - 07/2019
Business Development Coordinator and Translator ( part time ) Samcrete Engineers & contractors
Responsibilities:
Creating and implementing sales strategies and identifying new markets to enter. Conducting market research to identify new business development opportunities. Establishing and maintaining effective relationships with customers via email, phone, and in-person. Coordinating and arranging client events, meetings, appointments, and conferences. Assisting with the preparation of presentations and pitches for prospective clients. Writing and distributing agendas, proposals, cost estimates, and briefing documents for internal and external meetings.
Creating and maintaining client databases and mail lists. Tracking submitted proposals and providing feedback to management. Providing effective administrative support.
Russian.English.Arabic translator (freelancer)
Transhome ( certified translation company in Dubai ) Responsibilities:
Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
Translates online, video, and television media by providing subtitles. Consults with subject matter experts and other colleagues to understand specialized concepts and translate them appropriately.
Refers to online translation tools for additional assistance with translation. Provides clients with quotes based on project length and level of complexity. Follows up with clients to ensure satisfaction and understanding. Uses highly specialized translation software to encourage efficiency and consistency. Adheres to industry quality standards established by the Association of Translation Companies to ensure that all completed work follows legal and ethical obligations. Translates a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials.
May specialize in a particular industry in which he or she has relevant experience or knowledge, such as medicine, the arts, business, or finance.
Works on a freelance basis or pursues employment with an educational, commercial, or government organization.
Hotel Operation Specialist
Seera Group ( Online Tourism Company )
Responsibilities:
Receiving calls & calls back & following.
Receiving and sending emails.
Communicate between the units and the department.
Sending reports.
Create - amend - cancel hotel reservations.
Contact the suppliers and the hotels.
Manage the flow of a workplace and optimize day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. 10/2016 - 01/2017
09/2012 - 10/2016
Handle unforeseen problems and complaints and determine eligibility for money returns. Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets
I was selected by the company to travel to Saudi Arabia and I worked as a hotel operation in KSA for 1 month.
Russian Tour leader, Sales and Translator in Hurghada City Travco Holidays Egypt ( Tourism )
Responsibilities:
Escort group to hotel and assists with check-in and room accommodations. Provide assistance, information on cultural, historical, and contemporary. undertaking research and planning tours.
preparing and giving presentations.
offering sightseeing advice.
organizing and leading excursions.
problem-solving.
translating and interpreting.
transporting and accompanying tourists.
Designing tours and booking all aspects, such as accommodation and meals. Making deals with hotels and theatres to provide meals, accommodation, and entertainment. Assisting with meal preparation and buying supplies on some types of tours. Welcoming groups at the starting point and making sure that everyone has arrived. Pointing out and explaining tourist attractions during the trip. Answering questions and advising on language and currency. Making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary.
Handling passport or visa problems, emergencies, illness, accidents, lost luggage, and any complaints. Tour leader, Sales and Translator in Hurghada City Biblio Globus tourism company ( Russian company )
Responsibilities:
Escort group to hotel and assists with check-in and room accommodations. Provide assistance, information on cultural, historical, and contemporary. undertaking research and planning tours.
preparing and giving presentations.
offering sightseeing advice.
organizing and leading excursions.
problem-solving.
translating and interpreting.
transporting and accompanying tourists.
Designing tours and booking all aspects, such as accommodation and meals. Making deals with hotels and theatres to provide meals, accommodation, and entertainment. Assisting with meal preparation and buying supplies on some types of tours. Welcoming groups at the starting point and making sure that everyone has arrived. Pointing out and explaining tourist attractions during the trip. Answering questions and giving advice on language and currency. Making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary.
Handling passport or visa problems, emergencies, illness, accidents, lost luggage, and any complaints. Guest Service Center 07/2012 - 09/2012
Sheraton Dreamland Hotel
Responsibilities :
Receives guest messages and delivers the same to the guest. Logs all wake-up call requests and performs wake-up call services and wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette.
Trains or assists with training new telephone operators in the performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. The update directory information on the front office software. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
Answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Upon checkout, agents calculate the guest's final bill and collect payments. 05/2021 - 07/2021
03/2021 - 06/2021
05/2020 - 05/2022
01/2019 - 02/2019
03/2019 - 04/2019
Digital Marketing Challenger Track
Egypt FWD ( Udacity )
Digital Marketing Challenger course
Lean Six Sigma Green belt
Six sigma School
Lean Six Sigma Green belt Certified
Master of Business Administration
Eslsca Business school
Studying ( M.B.A ) Major (international Marketing) Advanced ICDL Course
Bright Minds Center
Grade : Excellent
Sabre ticketing course (basic and advanced)
Screen Centre
Education
03/2019 - 04/2019
10/2017 - 07/2019
10/2012 - 10/2013
10/2008 - 07/2012
10/2005 - 07/2008
Grade : Excellent
Amadeus ticketing course (basic and advanced)
Screen centre
Grade : Excellent
Guidance Diploma (Russian Language)
Sinai institute
Grade : Very Good
Russian language Course
Russian language Centre
Grade : Excellent
Bachelor's Degrees
Ain shams university ( Faculty of languages )
First language : Russian
Second language : English
Grade : Good
High school
El Giza
Grade : Excellent
Arabic
[mother tongue]
Russian
[fluent in spoken and written]
English
[fluent in spoken and written]
General: Business
Development
General: Company Sales
Languages
Skills
General: Sales Forecast
General: Sales Plan
General: Sales Reports
Translation: Interpreter
Translation: Translator
Management Activities or
Functions: Business
Operations
Management Activities or
Functions: Time
Management
General Skills and Activities:
Problem Solving
General Skills and Activities:
Shipping
Regional Export sales and business development Supervisor in Crystal Asfour international company Opening new markets.
Results: I was able to open new markets in Europe ( Italy, Germany, Russia, Kazakhstan, Azerbaijan) Business Development Supervisor in UCT company
Find new shipping companies in Egypt and KSA.
Results: I was able to find new shipping companies in KSA and Egypt to increase delivery performance and company sales target
Hotel operation specialist in Seera group ( Top achiever 1 time ) Hajj and Omrah project.
Results: When I traveled to Saudi Arabia, I was able to solve problems between the company and hotels in Mecca and this helped to increase sales in the company in hajj and umrah bookings. Very good knowledge of Outlook and surfing the internet. Very Good knowledge of MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access). I have more than 15 years of experience as a Judo player from the age of 5 years until the age of 21 in Zamalek and Police Sports Club.
Achievements
computer skills
SPORT
Created with
I hold 20 Championships at the level of Cairo and 20 championships at the level of the Republic in judo and wrestling and hold a degree brown belt in judo. Region championship under 9 years in 1998 (gold medal) Republic championship under 9 years in 1998 (gold medal) Republic championship under 11 years in 1999 (gold medal) Republic championship under in 1999 (gold medal)
Region championship in 2000 (bronze medal)
Republic championship under 11 years in 2000 (gold medal) Republic championship under 11 years in 2000 (gold medal) Region championship under 12 years in 2002 (gold medal). Republic championship under 12 years in 2002 (gold medal) Republic championship in 2003 (gold medal)
Republic championship under 9 years in 2004 (gold medal) Region championship under 14 years in 2004 (bronze medal). Republic championship under 14 years in 2004 (bronze medal) Region championship under 14 years in 2005 (bronze medal). Region championship under 16 years in 2005 (gold medal). Republic championship under 16 years in 2005 (fifth place). Region championship wrestling 2006 (gold medal).
Republic championship wrestling in 2006 (gold medal). Region championship under 16 years in 2006 (silver medal). Republic championship under 16 years in 2006 (fifth place) Region championship under 16 years in 2006 (bronze medal). Region championship wrestling in 2006 (silver medal) Republic championship under 16 years in 2006 (fifth place) Republic championship under individual 16 years in 2006 (bronze medal). Republic championship for teams under 16 years in 2006 (bronze medal). Republic championship for teams under 18 years in 2007 (bronze medal). Republic championship under 20 years in 2008 73 (fifth place) Republic championship in 2008 (gold medal).
Republic championship in 2008 (silver medal).
Region championship wrestling in 2008 (gold medal) Region championship under 19 years in 2009 (bronze medal). Republic championship under 19 years in 2009 (gold medal). Republic championship under 20 years in 2010 (gold medal). Interested in visiting public & historical places. Interested in traveling.
Interested in fishing.
Interested in playing judo & fitness.
Reading.
Learning languages.
Marketing.
Hobbies & interests
Contact this candidate