Front Desk Personal Shopper
Resume:
Jennifer Pierson
Cheyenne, WY
***********@*****.***
Objective:
Front Desk: with strong interpersonal, organizational skills, ability to multitask a variety of challenges and responsibilities.
Skills:
Excellent phone handling Excellent written and verbal communication skills
Handle high volume calls Multi-task with fast paced environment
Work as a team and or independently 30-50 wpm typing speed
Ten keys Strong computer skills
Duties and accomplishments:
Handles calls and promptly forwards them to appropriate person among 15 employees
Cash Handler
Making sure members and customers have the kindness
Responsibility for scheduling meeting for the employees
Established and maintain electronic records management system for all incoming and outgoing correspondence
Employment:
Sam’s Club, Merchandiser
Dates:05/21- present
Floor support, stocking, cashier, class C operator, tips certified, pricing, MC40, open new account, assisting members with merchandise and account information, fast and reliable, trained in all departments, setting up scan go app for members, computer savvy, attention to detail.
Quality Inn, Night Audit
Dates: 03/20- 06/21
Front desk, meeting and greet new and current guests, booking reservations, posting charges, banking and balancing the day of, stock front desk of supplies, help in other departments. Check in CLC crew fax.
Red Lion, Night Audit
Dates: 10/20- 03/20
Front desk, meeting and greet new and current guests, booking reservations, posting charges, banking and balancing the day of, stock front desk of supplies, help in other departments. Check in CLC crew fax.
Marriott Towneplace Suite, Night Auditor
Dates: 02/2020-10/20
Front desk, meeting and greet new and current guests, booking reservations, selling market items, posting charges, banking and balancing the day of, preparing breakfast, coffee, stock front desk of supplies, help in other departments
GuestHouse Inn
Date: 09/2019- 02/20
Front desk, answering phones, taking, selling rooms for walk-in's, communication, writing, banking, balancing drawers, greeting guest, run audit, set for next day, collecting payments, cash handling, credit cards, copier’s, different systems, multi-line phone, programing wake up calls, setting up breakfast for morning, lite cleaning.
The Historical Plains Hotel
Date: 04/2019- 09/2019
Night audit, checking in and out guest, making reservations, maintaining company accounts, entering in room charges, tracking in house guest, major group arrivals, handling cash and credit card, along with direct bills, answering phones, greeting guests, balancing drawer, account management, selling rooms, assigning room, prepare for next day arrivals.
Walmart, Personal Shopper/ Dispense
Date: 10/2016- 02/2019
Prepping orders, staging orders with the customer’s numbers and loading into customer cars. Answering phone to help check in customer’s and answer questions they may have. Greeting them, communication, origination
Michael’s Craft Store, Cash office & Stocking
Dates: 09/18- 01/19
Tasks: Count drawers and the vault, deposit, unload trucks, stocking merchandise, set up mods, greet customer’s, assist customers.
Sam’s Club, Sales floor support/ Cashier
Dates: 04/16- 06/18
Tasks: opening and closing drawers, balancing, credit cards, checks transactions, account payment, communication, lift 20-50 pounds, standing for long hours, assisting members with orders, speed and efficient.
Sam’s Club, overnight stocker
Dates: 12/16- 04/17
Task: restock floor with new merchandise, put up sale pods, pricing, manual pallet jacks, Mc 40, pallet wrap, cardboard box bile
Walmart, Bakery
Dates: 06/16- 09/16
Task: Pull breads from fridge to pre- pep them for scoring and oven time, would make garlic bread, stuffing, French bread and many other breads. Cake writing, placing orders, communicate with co-workers and customers, responsible and hard worker.
Walmart, Personal Shopper
Dates: 11/15- 06/16
Task: download orders, use palm to the items from orders placed, greet customers, stock, price, order out of stock items, prepare the order for pick-up or delivery, lift 50-100 lbs. per day.
JCPenny, Fitting room/Recovery team
Dates: 11/15- 03/16
Task: Communicate with customers, assist with reaching items online and in store, keep the fitting rooms clean, keep the floor nice, fold clothing, put up displays, markdown items.
Ameristar, Customer service Rep
Dates: 04/15 - 08/15
Task: Customer service skills, opening a players account, poker chips cash in, credit card advance, check cashing, balancing banks of 36k - 66k, communication is key to the front desk, ten key, multiple applications
AppleOne, Customer Service Rep II
Dates: 11/14- 01/15
Task: Inbound calls, taking orders from clients to request labor ready workers to clocking their hours in to pay them out, schedule workers to their skill set jobs, printing pay stub, copying, scanning, communication with the workers and the clients. Work Alert, Ellis and 4-line phones, assist with dispatch by preparing work tickets
24-7 Intouch/ Walmart, Call Center
Dates: 10/11- 4/14
Task: Inbound calls, customer service, help troubleshoot online issues, placing orders, tracking orders, maintaining account, minor billing questions, internet savvy, Avaya phone systems, Cirtrix systems, opening and closing account
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