706-***-**** adpft2@r.postjobfree.com Everett, WA 98204

PROFESSIONAL SUMMARY

Goal-oriented worker with effective communication skills; great phone skills; customer service focused and can maintain professionalism. Task prioritization and time management. Motivated to efficiently address customer concerns, communicate solutions with efficiency. Great team player and fast paced environments.

WORK HISTORY

Customer Service Representative

Honeywell, Lynnwood, WA

10/2014 - 01/2020

Customer Service Representative / Various Position Intermec Technologies Corporation, Everett, WA

04/2002 - 09/2014

SKILLS

EDUCATION

High School Diploma

Everett Alternatives High School, Everett,

Wa

06/1997

Grace Sagaribay

GS

• Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

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Responded to customer requests for products, services and company information.

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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

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• Answered constant flow of customer calls with minimal wait times.

• Constant Data entry and Order status updates

• Answered internal and external calls

• Worked on customer inquires via email or phone call, to completion

• Worked close with other departments to resolve customer requests

• Provided primary customer support to internal and external customers.

• Maintained internal customer satisfaction

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

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Communicated with vendors regarding backorder availability, future inventory and special orders.

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Picking, Packing external orders for shipping and Internal picks, Internal system pick queue

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• Material handler, Cycle counts, Data entry

• Responded to customer requests for products, services

• Courteous with Service Mindset

• Efficient and Detail-Oriented

• Order and Refund Processing

• Customer Account Management

• Data Entry and Maintenance

• Team-Oriented and Cooperative

• Understanding Customer Needs

• Inbound and Outbound Calling

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