Rubene Abelize Abrahams

Kamagugu

Nelspruit

****

Cell: +27-72-490-****

Alternative: +72-76-572-****

E-mail: adpfrx@r.postjobfree.com

PERSONAL DETAILS

Home language: English

Other language(s): Afrikaans

Nationality: South African

Gender: Female

Date of Birth: 05-09-1986

Dependent: Two

Identity number: 860**********

Driver License: Learners code 8 (own transport)

Vuselela Klerksdorp College FET

National Certificate in Marketing Management N6

Graduation year:2006

1. Marketing Research

2. Marketing Management

3. Sales Management

4. Entrepreneurship and Business Management.

5. Computer Practice

6. Marketing Communication

Boston Business College

Certificate in:

1. MS Word 2003

2. MS Excel 2003

3. MS Power point and Understanding the Internet

Technical High School Klerksdorp Senior Certificate 2004 Subjects:

English

Afrikaans

Physical Science

Electrical Engineering

Technical Drawings

Mathematics N3

WORK EXPERIENCE

Organisation: Standard Bank Nelspruit

Job Title: Data capturer

Date: October 2009 - November 2011

Organisation: Standard Bank Nelspruit

Job Title: Provincial Receptionist

Date: November 2011 - January 2014

Organisation: Standard Bank Witbank

Job Title: Office Administrator

Date: February 2014 - July 2019

As the Office Administrator of the Business Centre my job purpose was to provide a well-organized administrative support function to the Business Centre and support the Head of business centre. My Key responsibilities were:

● Maintains and submits staff expense claims.

● Interacts with external vendors (Dimension data etc.) to ensure an effective service is received.

● Communicate with Financial Shared Services to ensure that payments are handled efficiently.

● Ensure that all tasks and schedules are maintained and monitored for task reporting purposes.

● Assist the completion of necessary documents relating to staff appointment, transfers, resignation and personal computers.

● Ensure that all compliance training is completed and updated.

● Updates and controls the key register for the floor.

● Updates and controls the Letter of Understanding and Undertaking regarding operational authorities given.

● Assist the OHSA 16.2 representative in ensuring that all compliance are met.

● Maintain information on Security and access control system (SACS) for the relevant business centre as per laid down processes.

● Provide relief to the receptionist when required.

● Filters reports from head office and monitors feedback to ensure deadlines are met.

● Acquires feedback and updates the relevant shared drive (e.g. Witbank share drive and provincial share drive).

Personal Development towards Account Analyst

Assist Account Executive when their Account Analyst is on leave or unavailable. Assist Account Analysts and Account Executives with applications, Customer 1st, Reviews, Data take on, Spread packs and Mandates for the portfolios. Duties:

● Complete all compliance training within deadlines.

● Help as a secondary point of contact for all customers within the portfolios.

● Perform a relationship role between the customer and all other internal departments of the Bank.

● Assist customers with general account management.

● Make sure that customer service expectations are met and/or exceeded.

● Confirm that all new service requests (queries and complaints) are logged correctly.

● Ensure that service requests in personal work list are actioned within agreed timelines.

REFERENCES

Lerato Makoopo(Witbank Business Centre)

Account Executive

Standard Bank

072*******

Lebohang Ditabe

Account Analyst (Witbank Business Centre)

Standard Bank

081*******

Lindo Mdluli

Receptionist (Witbank Business Centre)

Standard Bank

013-***-****

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