Receptionist Customer Service

WORK EXPERIENCE

Audi of Downtown Los Angeles, Downtown LA Motors July 2006–2014

Receptionist Los Angeles, CA

• Provide excellent external and internal customer service

• Answer, screen, and forward calls to the correct department

• Sort incoming and outgoing mail and distribute mail to correct recipients

• Perform clerical duties; including typing, recording monthly sale reports, and manage distribution of customers for the sales team

• Ordering monthly office supplies

• Prepare letters and documents

• Provide clerical administrative assistance to all managers

• Provide information to callers

• Deliver customer service in Spanish for Spanish-speaking customer South Bay/Puente Hills Mazda

August 2014- Jan 2020

Receptionist

• Manage receptionist area, including greeting visitors and responding to telephone and in person inquiries

• Package and correct deals prior to be being sent to the bank

• Make copies, send faxes, and handle all outgoing correspondence

• Create monthly schedule for sales team

• Review stock and order supplies accordingly

• Provide customer service in Spanish and English

• Stock in new vehicle inventory and record dealer trades

• Serve as a central point of contact for all outside vendors trying to gain access to the building EDUCATION

Gabrielino High School September 2002- June 2006

High School Diploma San Gabriel, CA

Yuly Penaloza

908 Oso Ln Banning Ca 92220

Phone: 626-***-**** • Email: *.**********@*****.***

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