Office Assistant Claims Processor
Resume:
Evelyn Lingerfelt
MULTIPLE LINE REPRESENTATIVE - PAUL PARKER AGENCY
Lincolnton, NC 28092
**********@*****.***
**** ******** ** **** ******* HIGH SCHOOL
To gain long term employment with a company that puts value on people and the products they are promoting. Honest and Ethical, I am looking to call this company my family. I would like to be employed at a place that appreciates a dependable, caring individual. Work Experience
MULTIPLE LINE REPRESENTATIVE
PAUL PARKER AGENCY
March 2008 to Present
• Marketing for new business to build clientele for all lines of insurance.
• Greet clients
• Cross sale new products in every interaction
• Collect payments for all lines of business
• Meet goals set by agent for new sales and cross sales
• Answering of incoming calls for customer service or cross sales
• Use of Prospector plus for marketing
LICENSED CUSTOMER SERVICE REPRENSENTATIVE
NATIONWIDE INSURANCE
October 1998 to March 2008
• SOLICITING FOR SALES THROUGH EXISTING CUSTOMERS AND COLD CALLS
• GATHER INFORMATION FROM CLIENTS TO WRITE NEW AUTOMOBILE AND HOMEOWNERS POLICIES
• DUTIES INCLUDED ANSWERING OF INCOMING CALLS
• GREET CLIENTS
• COLLECT PAYMENTS
• TOTAL CASH DRAWERS
SECRETARY/CLAIMS PROCESSOR
LINCOLN COUNTY NORTH CAROLINA FARM BUREAU
August 1992 to October 1995
• CUSTOMER SERVICE
• ASSISTED CLIENT INCOMING CALLS FOR POLICY CHANGES
• RESPONSIBLE FOR REPORTING CLAIMS TO HOME OFFICE FOR PROCESSING
• COLLECTION OF PAYMENTS
• FILING AND MAINTAINING NEW CLIENT FILES
OFFICE ASSISTANT
BRADINGTON YOUNG
January 1989 to August 1992
• RESPONSIBLE FOR ORDER ENTRY FOR PLANT PRODUCTION
• ANSWERED INCOMING CALLS
• ASSISTED SENIOR VICE PRESIDENT WITH CO-OP ADVERTISEMENT PROGRAM Education
LICENSE in PROPERTY & CASUALTY
GASTON COLLEGE
September 1999 to February 2000
BUSINESS MATH
GASTON COLLEGE
1989
HUMAN RELATIONS
GASTON COLLEGE
1989
High school diploma or GED
Skills
• Order Entry
• Cold Calling
• Inside Sales
• Account Management
• Documentation review
• Microsoft Office
• Data entry
• Customer service
Assessments
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• My 20 plus years of customer service is beneficial for employment and could be easily transferrable to any public work environment
• Problem Solving
• Strong Work Ethic
• Time Management
• Multi-tasking
Contact this candidate