NOELLA ATEH

Greeley, CO ***** • 337-***-**** • adpfps@r.postjobfree.com

Professional Summary

Multi-talented collections professional dedicated to exceeding goals and reducing company debt, Organized and efficient Data Entry Clerk with 6 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player capable of working with various types of individuals.

Skills

Account reconciliation

Regulatory compliance

Persuasion techniques

Payment processing

Data entry

Team Player

Goals and performance

Typing

Collections

Maintains confidentiality

Professional and mature

Word processing

Proofreading

Work History

Call center Representative, 01/30/2020 to present

Adhered to company policies and scripts to constantly achieve calls time and quality standards.

Evaluate customer information to explore issues, develop potential solutions and maintain high quality service.

Build long-team, loyal customer relation by providing top- notch service and detailed order, account and service information.

Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

Collections Specialist, 01/2017 to Current

Account Control Systems – HOUSTON, TX

Researched accounts and completed due diligence to resolve collection problems

Recorded all information regarding financial status of customers

Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances

Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family

Monitored accounts for compliance with established payment plans and flagged those in violation

Counseled debtors on payment options and arranged installment agreements

Maintained high volume of calls to meet demands of busy group

Negotiated to collect balance in full

Call Center Representative, 03/2016 to 12/2016

Baywood Crossing – Houston, TX

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Compiled customer feedback and recommended service delivery improvements to management

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information

Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

Corrected any data entry error to prevent later issues such as duplication or data degradation.

Entered client information into databases quickly and with minimal errors.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Data Entry Clerk, 06/2013 to 02/2016

Centennial Inc. – Greeley, CO

Corrected any data entry error to prevent later issues such as duplication or data degradation.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Evaluated source documents to locate information needed for each data entry field.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Added documents to file records and created new records to support filing needs.

Obtained scanned records and uploaded into database.

Outlined appropriate processes and procedures to fulfill and complete inquiries.

Scanned documents and saved in database to keep records of essential organizational information.

Entered client information into databases quickly and with minimal errors.

Education

High School Diploma: 08/2011

Progressive Comprehensive High School - Bamenda- Cameroon

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