Richard

Yares

Experience

May **, **** – June 25, 2021

Customer Support Advisor • First Level Customer Support • Entain Group

October 14, 2019 – March 4, 2020

Bilingual IT-Specialist • Subject Matter Expert and Trainer • Atos-Syntel

April 1, 2017 – November 2018

Affiliate • English and German Speaking Streamer and Reviewer • Self-employed at Twitch

August 8, 2015 – March 19, 2017

Founder and Project Manager • Executive and Operational Management • Yares Web-Design / Job Center Groß-Gerau

August 8, 2015 – March 19, 2017

Founder of Yares Training Program for Office and Web-based Programs • Executive and Operational Management • Yares Computer Training Program / Job Center Groß-Gerau

November 8, 2013 – September 16, 2014

German Speaking Customer Care Analyst • Assistant Account Manager, Former Team Lead and Trainer • Merlin Information Systems Philippines

October 10, 2011 – August 31, 2013

English and German Speaking Customer Care Analyst • Subject Matter Expert and Trainer • Hubwoo Philippines

July 9, 2009 – August 31, 2010

Freelance Market Researcher • Customer Affiliation Lead and Event Management • Market Condition Frankfurt

February 16, 2004 – July 5, 2009

Customer Support Agent • Accounts Receivable, later Logistics • Humax Digital Germany

Key Responsibilities

My key responsibilities throughout my career were to establish and to increase stellar customer support experience at multiple levels and maintain customer relations and retention, respectively.

Among my greatest accomplishments are to establish and to maintain multiple teams of IT and Business Outsourcing Operational origins throughout my entrepreneurial endeavors, increasing productivity by applying the key principles of customer retention programs developed by the Frankfurt University of Applied Science’s International Business Administration community and establishing a new shift scheduling and maintenance process of new and existing staff for Merlin Informatic Systems.

Education

Frankfurt University of Applied Science, Frankfurt am Main

Major: Business Administration

Minor: Business Information Systems

Related coursework: Personal Management, Microeconomics, Minor experience in JAVA and Eclipse platforms

Communication

10+ years of experience in the BPO/Call Center business in the Philippines and Germany

Proficiency in English and German based on Tele-Communications as a part of Business Administration

Proficiency in Direct Customer Communications / Customer Facing Communications due to experience in BPO/CC environment as both Agent and Operational Lead.

Leadership

5+ years as Team Lead, Subject Matter Expert and Trainer / Tutor

3+ years in operations as Founder / Lead Project Manager of own company including 1 year experience as Assistant Account Manager at Merlin Informatic Systems Philippines

C3- 10B Suntrust Treetop Villas, Coronado St., Hulo

1550 Mandaluyong, PHL

092******** / 096********

adpfoy@r.postjobfree.com

https://www.twitch.tv/rycorobyn

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