Market Researcher Support Advisor
Resume:
Richard
Yares
Experience
Customer Support Advisor • First Level Customer Support • Entain Group
October 14, 2019 – March 4, 2020
Bilingual IT-Specialist • Subject Matter Expert and Trainer • Atos-Syntel
April 1, 2017 – November 2018
Affiliate • English and German Speaking Streamer and Reviewer • Self-employed at Twitch
August 8, 2015 – March 19, 2017
Founder and Project Manager • Executive and Operational Management • Yares Web-Design / Job Center Groß-Gerau
August 8, 2015 – March 19, 2017
Founder of Yares Training Program for Office and Web-based Programs • Executive and Operational Management • Yares Computer Training Program / Job Center Groß-Gerau
November 8, 2013 – September 16, 2014
German Speaking Customer Care Analyst • Assistant Account Manager, Former Team Lead and Trainer • Merlin Information Systems Philippines
October 10, 2011 – August 31, 2013
English and German Speaking Customer Care Analyst • Subject Matter Expert and Trainer • Hubwoo Philippines
July 9, 2009 – August 31, 2010
Freelance Market Researcher • Customer Affiliation Lead and Event Management • Market Condition Frankfurt
February 16, 2004 – July 5, 2009
Customer Support Agent • Accounts Receivable, later Logistics • Humax Digital Germany
Key Responsibilities
My key responsibilities throughout my career were to establish and to increase stellar customer support experience at multiple levels and maintain customer relations and retention, respectively.
Among my greatest accomplishments are to establish and to maintain multiple teams of IT and Business Outsourcing Operational origins throughout my entrepreneurial endeavors, increasing productivity by applying the key principles of customer retention programs developed by the Frankfurt University of Applied Science’s International Business Administration community and establishing a new shift scheduling and maintenance process of new and existing staff for Merlin Informatic Systems.
Education
Frankfurt University of Applied Science, Frankfurt am Main
Major: Business Administration
Minor: Business Information Systems
Related coursework: Personal Management, Microeconomics, Minor experience in JAVA and Eclipse platforms
Communication
10+ years of experience in the BPO/Call Center business in the Philippines and Germany
Proficiency in English and German based on Tele-Communications as a part of Business Administration
Proficiency in Direct Customer Communications / Customer Facing Communications due to experience in BPO/CC environment as both Agent and Operational Lead.
Leadership
5+ years as Team Lead, Subject Matter Expert and Trainer / Tutor
3+ years in operations as Founder / Lead Project Manager of own company including 1 year experience as Assistant Account Manager at Merlin Informatic Systems Philippines
C3- 10B Suntrust Treetop Villas, Coronado St., Hulo
1550 Mandaluyong, PHL
*********@**********.***
https://www.twitch.tv/rycorobyn
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