Customer Service Payable Associate

Natasha

Carter

*** ***** ****** *******, ** ****9

Home: 757-***-****

Cell: 757-***-****

*******@*****.***

Pleasant and outgoing professional with 15+ years in customer service and administrative experience. Known for my high-level attention to detail, communication, analytical skills. Seeking a support role to apply my experience and help an organization reach their goals.

Skills

Excellent time management

Problem solving & analytical skills

45-50 wpm

Database creation & management

Customer Service

Advanced-Intermediate knowledge in Windows

Excellent oral & written communication skills

Organized, resourceful, & self-motivated

Skillful in Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)

Experience

MAY 2021 – JULY 2021

Order Services Representative / QVC, Virtual

Handled high volume calls. Placed orders for customers, assisted inquiries on item availability, tracked orders, changed payment methods, update customer information. Transferred to customer service as needed.

SEPTEMBER 2020– DECEMBER 2020

Benefits Specialist / Sitel, Virtual

Trained in knowledge of medical, dental, vacation pay, leave of absence benefits, etc.

APRIL 2020- JULY 2020

Virtual banker / Capital One, Virtual

Provided assistance to business owners for the federal Paycheck Protection Program. Checked on the status of customer accounts and tracked checks and payments. Reviewed and explained account charges. Ordered new debit cards, replaced lost/stolen debit cards. Provided assistance in online banking enrollment, bill pay, and line of credit. Verified caller identity using authentication procedures. Followed escalation and reporting procedures to address customer concerns.

JULY 2019- SEPTEMBER 2019 & OCTOBER 2007- OCTOBER 2008

Accounts Payable Associate / Ferguson Enterprises, Newport News VA

Accurately entered over 200+ vendor invoices, branch expenses, credits, and paybacks in database daily. Responsible for purchase order research and identified payment terms to match vendor invoices. Provided assistance to top-level accountants within the company as well as auditors and other finance employees with clerical duties, processed transactions, paid invoices, and managed accounts.

JUNE 2014- MAY 2019

Inbound Customer Service / Alorica at Home, Virtual

Received inbound calls for Shark/Ninja products. Provided information in response to customer’s inquiries about products or services. Up-sell qualified customers to increase the level of service or equipment provided. Updated files, maintained database, and placed orders.

Education

DECEMBER 2016

A.A.S Administrative Technology / Thomas Nelson Community College, Hampton VA

MAY 2011

Information Technology- Microcomputer Applications Career Studies Certificate/ Thomas Nelson Community College, Hampton VA

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