Front Office Desk/Receptionist
Resume:
Curriculum Vitae of Pumla Moshani
Address: * **** ****** (Mfuleni )
Contact Details: 081-***-****
Email Address: adpfnv@r.postjobfree.com
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PERSONAL DETAI
Date of birth: 11 January 1988
Identity number: 880**********
Marital status: Single
Gender: Female
Children: None
Language proficiency: English & Xhosa
State of health: Excellent
Interests: Music & Reading
Drivers Licence: Code 8 (own car)
EDUCATION QUALIFICATION
Institute: Nosizwe Senior Secondary School
Grade Completed: Grade 12 (2006)
Subjects: English
Xhosa
Mathematics
Physical science
Biology
Geography
TERTIARY INFORMATION
Institute: College of Cape Town
Certificate in Food and Beverage Service level 4(2007)
Diploma in Food and Beverages Management Level 5 (2008 -2009)
Subjects: Food and Beverage Service Level 4
Food and Beverage Management Level 5
Business Operations Level 4 & Level 5
Hygiene and Safety Level 4
Management Level 4 & Level 5
Entrepreneurship Level 7
Accounting
Computer Literacy
Food Preparation Theory
Food Preparation Practical
Short Courses
Introduction of South African Wines (Cape wine Academy)
Occupational Health and Safety Certificate
First Aid (Level 1)
Certificate in Wine and Cocktails
Wine and Food Course
WORK EXPERIENCE
Company: Apex Staff & Events
Position Held: Functions & Conference waiter
Duration: June2007 – January 2009
Reference: Mr. Andrew Baird
Company: Grand West Hotel
Position Held: Floor waiter, Barista & Bartender
Duration: January2009 – January 2011
Reference: Miss. Gloria Mentuse
Company: Radisson Blu Hotel Waterfront
Job Title: Business Centre Co-ordinator and Switchboard Operator
Period: 2011- 2016 various positions:
Room Dinning waiter & Mini Bar Attendant:
08 February 2011 – 30 September 2014
Business Centre and Switchboard Operator:
01 October 2014 - 12 May 2016
Trainee Nightshift Receptionist: December until February 2015
Duties & Responsibilities as a Business Centre -coordinator &
Switchboard Operator
-Using the Opera System
-Typing, Emailing, Filling, Faxing, Photocopying, Binding and Archiving documents
-Dealing with Front Office/Receptionist
-Taking Guest Request and transferring them to the correct Departments
-Taking all Calls for all staff members who are out of office and relaying messages
-Managing the Business Centre
-Taking guest orders and transferring them to Room Service
-Helping the guest with WIFI assistance
-Answering incoming calls
-Directs call guest rooms, staff, or departments through the switchboard system
-Placing outgoing calls
-Receiving messages for guest and delivering it to their rooms
-Log all wake-up call requests and perform wake-up call services
-Provide information about hotel services & facilities to the guests
-Understand the telephone operator board or switchboard operations
-Provides paging services for hotel guest and employees
-Knows what action to take when an emergency call is required
-Assists in reporting telephone equipment or service complaints and problems
SKILLS
-Communication Skills (verbal and written)
-Good Interpersonal Relations, Conflict Management
-Hospitality and Client services
-Telephone Etiquette
-Computer Literacy e.g.: Ms Outlook, MS word, MS Power Point, Internet, Numeracy, and Typing
-Email Etiquette
-Ability to correctly Interpret Information
-Self-motivated and disciplined, creative and innovative
-Ability to maintain confidentially, ability to plan and organize
-Ability to work under pressure and meet deadlines
-Project management, Problem solving, Creative thinking
-Level 1 First Aid representative
References: Lester Lewis (HR Manager) or Michelle Hanekom
021-***-**** / 021-***-**** / 021-***-****
Heid Monk (Front office Manager)
Company: Cape Royale Luxury Hotel
Position Held: Front desk Reception
Duration: May 2016 – March 2017
Reference: Ms. Chrystal Joseph
Period: May 2016 – March 2017
Responsibilities
●Check-in and check-outs of guests
●Daily balancing on Opera
●Ensure Front of House and Reception areas are kept clean and tidy
●Recording and updating guests profiles
●Assisting guests with all booking, tours, flights, etc.
●Ensure that proper pit checks are done daily
●Monitor and update the handover book on a daily basis
Company: Cape Royale Luxury Hotel
Position Held: Front desk Reception
Duration: May 2016 – Present
Reference: Ms. Chrystal Joseph
Period: May 2016 – July 2017
Company: President Hotel
Position Held: Front desk Reception
Duration: July 2017 – Present
Reference: Mrs De Orre (Human Resource Manager)
Period: July2017 – July-31- 2020
Reason for Leaving Due to Covid
Duties & Responsibilities as Front desk Officer/ Receptionist
-Welcoming and registration of guest upon arrival and check out
-Co-ordinate departure check
-Prepare Direct Bills
-Deal with guest queries and arrange assistance as necessary
-Doing Pit check
-Ensure that everything has been charged and paid on check out
-Responsible for Float
-Helping the guest with WIFI assistance
-Answering incoming calls
-Directs call guest rooms, staff, or departments through the switchboard system
-Placing outgoing calls
-Receiving messages for guest and delivering it to their rooms
-Log all wake-up call requests and perform wake-up call services
-Provide information about hotel services & facilities to the guests
Contact this candidate