Mark Tolenoa

Seattle WA ***** · adpfm8@r.postjobfree.com · 315-***-****

SUMMARY

Strategic and concise professional with a solid foundation in social work, substance abuse, and behavioral health. Skilled in assessing the emotional and physical needs of socially and culturally diverse populations and developing measurable goals that enhance quality of life and encourage independence. Keen ability to develop innovate and individualize approaches to complex psychosocial disorders engaging and encouraging success and fostering a commitment to health and well-being. Experienced in motivational interviewing and harm reduction. Functional knowledge of cognitive behavior treatment modalities including CBT and DBT. Anticipation for licensure examination will be provided upon request.

EDUCATION

Master’s Degree in social work (2017)

Syracuse University School of Social Work -Syracuse, NY

Master’s Degree in criminal justice (2014)

Boston University – Boston, MA

Bachelor’s Degree in criminal justice (2010)

Ashford University – Clinton, IA

EXPERIENCE HIGHLIGHTS

King County COVID-19 Isolation & Quarantine 1233 Central Ave North, Kent WA 980332, 03/15/20-01/10/21

Behavioral Health Specialist

Provide de-escalation/crisis intervention support on-site for guests who are at an isolation and quarantine location in the event a client is experiencing SI/anxiety or need an in-person crisis intervention.

Facilitate telephone calls to check in with patients, listen to concerns, help identify things they need to be comfortable to sustain during of COVID-19 stay.

assist with identifications of immediate concerns, identify basic needs, and establish communications with patient’s family members.

Collaborate with on- site medical team, on-site security team and on-site management, ensuring safety of all staff and patients.

discharge planning. Link up patients tested positive with COVID-19 community resources, health care providers and find home placement for continuation of care after discharged.

Eden Home Health 733 7th Ave Ste. 110, Kirkland WA 98033 09/09/2020- 11/10/2020

Medical Social Worker

Contact patient at home and arrange home visit the day prior to scheduled visit. Assess patient social service and psycho-social needs and works with clinical staff, family members and community organizations to plan and provide for the social service needs of patients in home settings.

Charting client services legibly, accurately, and in concert with professional practice standards and reimbursement requirements. Ensure charting is completed within mandated time frames, maintain confidentiality related to privacy and HIPPA protected information.

Ensure that the medically related emotional and social needs of patient is identified, met, and maintained.

Conduct initial and periodic assessments of the social service and psycho-social needs of patient

Able to problem solve effectively when the home environment is not physically safe for staff or patient.

Participates in discharge planning, development and implementation of social care plans while maintain continuation of assessment.

Assists physicians and other team members, and the family in understanding the significant social and emotional factors related to health problems of the patient.

Provide educational support to patient and family as necessary to address specific issues or problems

Maintain a referral file of community and social services agencies and organizations that aid patient

Act as a consultant to other agency personnel

Contributes to a positive atmosphere in the office as well as in patient’s home.

Participates in case reviews once per week with other team members.

Ensure quality of care is met and all Federal and State compliance standards are met and exceeded.

King County COVID-19 Isolation & Quarantine, 1233 Central Ave North Kent, WA 98032- 03/15/2020-06/15/2020

Behavioral Health Specialist

Provide de-escalation/crisis intervention support on-site for guests who are at an isolation and quarantine location in the event a client is experiencing SI/anxiety or need an in-person crisis intervention.

Facilitate telephone calls to check in with patients, listen to concerns, help identify things they need to be comfortable to sustain during of COVID-19 stay.

Assist with identifications of immediate concerns, identify basic needs, and establish communications with patient’s family members.

Collaborate with on- site medical team, on-site security team and on-site management, ensuring safety of all staff and patients.

Coordinate with existing behavioral health providers, assist onsite nursing staff for support and discharge planning.

Link up patients tested positive with COVID-19 with community resources, health care providers, and home placement for continuation of care after discharged.

Community Mental Health Agency, 851 Poplar PL South Seattle, WA 98144 – 02/10/2020-05/24/2020

Jail Diversion Specialist

Received criminal justice referrals, conduct initial assessment, identify participant needs for equitable access to care and services in a timely manner.

Link up participants with psychiatry provider, PCP, medication management, and develop individualize service plan.

Coordinate care with community health care providers, mental health institutions, respond to crisis calls from ER, homes, follow up and complete DSR process, collaborate with jail health staff, and work with law enforcement to better assist clients to successfully integrate into community in which they live.

Meet with clients once per week depending on individual needs and level of care.

Participate in multi-disciplinary team via virtual zoom for caseloads review and how best to assist clients.

Ability to appreciate and work well with individuals who have high mental health needs and experiencing homelessness and living in extreme poverty. Knowledge of mental health diagnosis

Prepare monthly reports about treatment progress performance and outcome measures for King County Attorneys’ office.

Boston Public Health Commission, 112 Southampton street Boston, MA 02118 - 12/2018-09/30/2019

Social Worker

Serves as primary clinician and central contact point in mental health department, accepting referral from triage unit, linking up patient with community health care providers.

Conduct patient’s enrollment process including but not limited to the following responsibility: conduct prescreening to assess treatment and evaluation, coordinate signing of release of information, HIPPA, establish patient’s eligibility, conduct psychosocial, acquire relevant medical records and necessary documents.

Make referral for housing placement, psychiatry care services, therapy, substance addiction treatment and medication management.

Provide individual counseling once per week or when needs arise as well as significant changes in crisis.

Responsible for developing individualize service plan and place patient on section 12 when necessary.

Meet with multi-disciplinary team and discuss caseload and make recommendations.

Work under direct supervision of Social Work Department Director

Respond to crisis intervention and contact BEST Team when necessary for further assessment.

Syracuse Recovery Services, 180 Genesee St. Auburn, NY 03021-06/2018-9/ 2018 Social Worker

Alcohol and Substance Abuse Counselor:

Provide psychosocial treatment to diverse ethnic groups from various socioeconomic, cultural, and educational background.

Conduct admission evaluation, orientation of new patient, ability to assess the psychosocial functioning and needs of patients.

Knowledge of medical and mental health diagnosis, using variety of screening assessment tools.

Ability to implement treatment planning, monitor progress toward achieving goals.

Ability to formulate discharge plan and continuing aftercare services.

Administer drug screening and accurately document and maintain records.

Ability to give presentations on alcohol and substance addiction and related topics in group therapy.

Conduct individual counseling three times per week depending on level of care.

Write factual progress notes in a timely manner, meting timeframe for submission.

Catholic Charity of Syracuse, 262 E. Onondaga St. Syracuse NY 13202 - 2/ 2018-6/2018

Case Worker

Perform intake assessment and screen all homeless referrals for housing program.

Collaborate with DSS and assist clients with public assistance process including housing vouchers.

Meet with individual client once per week, provide counseling support, and make referrals for identified needs of clients including homeless veterans.

Collaborate with community housing resources and landlords to establish appropriate housing placement.

Work collaboratively with community mental health providers, alcohol, and substance abuse agencies to provide the best possible services for high-risk clients.

Work closely with family members of homeless clients and third party of law enforcement who has legal responsibilities for clients on probation.

Consult with housing coordinator once per week and provide weekly progress report on individual caseload of 30.

Ability to develop therapeutic working relationships with clients, implement treatment planning base on individual needs.

Family Intervention Specialist: Youth Villages 130 Demaree Dr. Madison, Indiana. 8/2017- 11/2017.

Assess and evaluate client referral issues, identify personal and interactive concerns, and provide individual family counseling and case management services to child and family in the home—with interventions focusing primarily on individual and family needs. Provide support and coordinate with school, DCS staff and criminal justice official to ensure success of individual client. Implement treatment planning for youth in -out-of-home placements.

Conducts family assessments which include collecting information about clients using interview, case history, and observation techniques, assessment methods to develop a psychosocial assessment and needs of clients.

Monitors the quality of all services performed for the family by outside agencies, coordinating services with the treatment plan and teaching families to attain and monitor services after treatment is completed.

Contact family and conducts home visits several times each week with biological, adoptive, and foster parents. Provide in-home counseling services for at-risk youth and families.

Provides case management and customer relations. Coordinate and organize own work schedule and various appointments to fit the needs and schedules of the client and family (including meeting times after normal business hours).

Conduct school visits and collaborate with youth, parents, school, and criminal justice authorities working toward successful roadmap for clients.

Identify family members, caretaker, foster parents, and custodial parents (collateral) for information collection about client. Review and confirm all records collected in the field and documented in computer.

Documentation of home visits and services provided must be entered into computer in a timely manner meeting a 24-hour window.

Attend and participates in psychiatric and psychological consultations concerning clients once per week.

Knowledge of medical and mental health diagnosis

Facilitate individual counseling sessions and group therapy.

Knowledge of psychosocial treatment modalities, ability to implement treatment plan, working with diverse ethnic groups from various socioeconomic, cultural, and educational background to achieve treatment goals, formulate discharge plan and continuing after care.

Basic skills in the use of computer software applications for drafting documents and data management

Write factual progress notes based on evidence-based practices meeting clinical languages.

MSW Graduate Internship, 1/2016 – 5/2016

410 Crouse Outpatient Alcohol & Drug Treatment Center, Syracuse NY

Assess and evaluate the psychosocial and mental health status of clients to develop comprehensive, individualized treatment plans designed to support recovery and enhance quality of life. Collaborate with multidisciplinary team to ensure optimal patient outcomes and access to community resources to prevent relapse including support groups and crisis services.

Promptly respond to patients with acute and escalating mental health symptoms, calmly diffusing stressful situations, maintaining safety, and implementing emergency protocols.

Establish therapeutic relationships that foster accurate evaluation of physical, behavioral, and mental health conditions and symptoms; demonstrated and maintained boundaries consistent with professional standards ensuring safety and maintaining objectivity.

Administer required drug test and accurately document results, maintaining records required by internal policies and external programs strategically meeting procedural deadlines and compliance timeframes.

Encouraged and supported the development of coping skills allowing and facilitating independence, self-reliance, and accountability; develop and conduct individual and group therapy.

Designed and implemented evidenced based assessment tools and intervention strategies focused on the client’s unique needs and goals to achieve the best possible outcomes.

Facilitated young adult group and work with family group exposed to domestic violence and chemical dependency in family program.

Ability to give curriculum presentations on alcohol and substance addiction related problems in group.

Commonwealth Place, Mattydale/Syracuse, NY

MSW Graduate Internship, 8/2015 – 11/2015

Assisted in psychosocial assessments; identified potential alcohol and substance abuse disorders and suicidal ideation. Determined appropriate level of care; provided client orientation, reviewed patient rights and responsibilities, policies and procedures, and set clear expectations easing the transition to substance free living.

Coordinated referrals and continuing care ensuring access to appropriate housing, support groups, and treatment at discharge to minimize relapse risks.

Established mindfulness practices, including art, culinary practices, outdoor events, and family programs to foster self-care, appropriate coping strategies, and the development of support systems.

Maintained contact with law enforcement and probation officers regarding judicial matters prioritizing recovery while encouraging accountability.

Engaged in direct care activities providing client support; maintained activity and incident records and reports safeguarding the accurate communication of client progress to all members of the care team.

Syracuse Educational Opportunity Center, Syracuse, NY

MSW Graduate Intern, 8/2014 – 5/2015

Identified potential obstacles and developed strategic roadmaps and provided case management support to guide the accomplishment of academic goals and objectives. Delivered personal and professional development presentations including program orientation, resume development and diagnostic and placement test preparation.

Conducted a survey identifying the needs of international students learning English as a second language effectively stimulating the development and funding of additional courses to provide additional academic support in reading and writing.

Created an onsite Internship manual detailing the roles, responsibilities and anticipated learning outcomes providing consistent guidelines and expectations.

Facilitated group support for ESL student’s three times weekly, providing additional guidance and opportunities for community outreach.

Air Force Base Research Center, Rome, NY

Police Officer, 7/2012 – 1/2013

Systematically enforce law and order through the enforcement of rules, regulations, and operating procedures to preserve peace, protect life and safeguard human rights.

Investigated crime scenes, preserved evidence, apprehended and detained suspects, and safeguarded chain of custody.

Controlled access to restricted and sensitive areas, limiting access to authorized personnel, vehicles, and equipment.

Dispatched emergency first responders in fire and medical emergencies.

West Point Military Academy, West Point, NY

Security Officer, 5/2011 – 7/2012

Defended federal properties from risks including sabotage, trespass, theft, fire, hazard, accidental and willful damage, and destruction effectively ensuring the safety of federal employees and civilians. Diligently observed entry and exit points; verified, authorized, and denied access to base safeguarding validity of need for entry. Methodically and consistently enforced policies and protocols requiring appropriate identification, credential validity, and rule infractions.

Documented unusual activity and monitored for reoccurrence; evaluated data to proactively identify potential safety risks and communicate information to the intelligence community and law enforcement.

Inspected vehicles and individuals at traffic control points to prevent the entry of prohibited articles and inhibit hostile ground attacks.

Utilized intelligence data and tactical base defense strategies to prevent potential terrorist infiltration and protect the lives of civilians and military personnel.

U.S. Army Cavalry Scout/ National Guard (Retired)

Cavalry/Scout Reconnaissance/Artillery crew member/ MP/ 1/1991 – 1/2012

Identified, evaluated, and mitigated security risks ensuring the safety of troops and civilians in combat zones. Proactively performed combat patrols to detect and investigate situations and individuals effectively determining immediate risks and implementing appropriate actions to alleviate dangers.

Detained, photographed, and processed high-value target individuals; provided transportation for processing ensuring safety.

Maintained route clearance establishing supply lines to friendly troops; provided convoy security and escort services for unit commanders and U.S. officials traveling in combat zones.

Conducted reconnaissance and gathered vital intelligence; engaged in reactionary forces.

Professional References will be provided upon request.

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