Business Associate Quality Auditor

Namita Gurung

*** ******, **********, **** ******, India • +91-850******* • ************@*****.***

Work Profile:

Worked for 3 Multinational Corporations within IT/KPO/BPO service industry environments over a period of 14 Years. Specialized with junior management level skills in multiple areas from training and hiring to leadership and evaluation. Being a skilled and seasoned worker by being dexterous, astute and thorough; my ability to transition most jobs is my strength with my fortitude as my strongest ability.

Work Experience:

Cvent India Pvt. Ltd. (New Delhi)

Quality Auditor and Sr. Asst. Team Leader – Escalations Resolution

March 2010 to May 2019

Vertex Customer Services India Pvt. Ltd. (New Delhi)

Sr. Business Associate (Subject Matter Expert)

June 2006 to August 2009

Convergys India Pvt. Ltd (Bangalore)

Customer Service Executive

March 2005 to May 2006

Skillsets Developed:

Analytically Dexterous

Excellent Communication Skills

Effective Time-Management Capabilities

Detail Oriented, Systematic and Efficient

Accomplished in Multitasking under Pressure

Ability to Comprehend Concise, Complex and Elaborate Projects with Ease

Hard Worker, Confident, Positive, Disciplined, Punctual, Patient and Adaptive

Willingness to take Ownership and Go the Extra Mile to Achieve Project Objectives

Comprehensive Working Knowledge of MS Office Tools, PowerPoint, Word, Excel along with the use of Windows Applications and of the Web for Business and Research Purposes

Education:

Highest Educational Qualification: BSc Hon. – University of North Bengal 2005

Personal Information:

Born on the 15th April 1982. Married, living with family and mother to a 3-year-old baby.

ײReferences can be furnished upon request ײ

I proclaim that the details furnished in my resume are to the best of my knowledge true and accurate

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