Administrative Assistant Resolution Specialist

Scylina Spikes

*******.******@*****.*** - 440-***-****

SUMMARY

Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices. HIGHLIGHTS

Epic Accounting Adobe Acrobat

Customer Service Data Entry/Typing Microsoft Office (Word, Excel, and PowerPoint)

Medical Terminology HIPAA Regulations Construction Adminstration

Medical Records Insurance Verification

WORK EXPERIENCE

TC Architects (Akron, OH) – Administrative Assistant/Front Office Assistant- September to November 2021 Performed as a contracted Administrative Assistant/front office employee Working knowledge of Microsoft Word, Excel, and PowerPoint AIA documents, master specifications, transmittals, meeting minutes, field reports, submittals logs, bulletin logs Deliver drawings and documents to clients and building department Cleveland Clinic Sports Health (Garfield HTS) Administrative Assistant II - June 2019 to March 2020 due to COVID 19 pandemic

Performed as a contracted Administrative Assistant employee for numerous orthopedic surgeons Liaison between internal and external customers by greeting customers, answer and triage phone calls. Performed patient registration, pre-visit, insurance verification, scheduling appointments, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.

FMLA/BWC/DME/RTW/DISABILITY/Medical Records paperwork for patients as needed. Professionally investigated, triaged, and resolved patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience.

HIPPA compliance

Cleveland Clinic General Surgery and Colorectal Surgery (Fairview Park, OH) Administrative Assistant II and PSR- September 2018 to June 2019

Performed as a contracted Administrative Assistant for numerous general surgeons Liaison between internal and external customers by greeting customers, answer and triage phone calls. Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.

Coverage of other areas such as front end, point of service and registration Scheduling appointments, scanning, demographics, insurance verification Interacting with patients and being patient with the needs and inquiries via phone Registration/schedule and OR appointments for patients FLMA paperwork for patients as needed

Whiting-Turner Contracting Company (Cleveland, OH) Administrative Assistant - June 2018 to August 2018 Performed as a contracted Administrative Assistant employee Greeted visitors and callers, routed and resolved information requested, Distributed and processed daily mail, including confidential, certified, UPS and FEDEX Order supplies Prepared and processed travel arrangements, Planned and arranged for special events, performed word processing, filing and faxing and provided support to a variety of projects for other employees and field employees in various projects Medical Mutual Health Services (Copley, OH) Stop Loss Administrator - September 2017 to November 2017 Performed as a contracted Stop Loss Administrator employee Prepared, filing and balancing of routine to moderately complex stop loss claims in accordance with planned policies and reinsurer specifications

Monitored stop loss reimbursement amounts to ensure timely receipt from carriers. Monitored posts and disburses stop loss reimbursement amounts to the appropriate parties, compiled the information necessary for the filing and reimbursement of stop loss routine to moderately complex claims. Maintain HIPPA compliance

CLEVELAND UROLOGY- Cleveland, OH Medical Administrative Assistant - April 2016 to September 2016 Performed as a contracted Medical Administrative Assistant employee Responsible for all administrative duties specific to department, including communicating with patients, scheduling patients appointments, collecting and verifying patient payer information, answering phones, tracking data and entering onto spreadsheet, maintaining electronic medical records, review insurance info and other patient documentation, following required HIPPA and OHSA safety procedures as necessary. CONVERGYS – Customer Service Representative and Resolution Specialist II -relocated to Cleveland, Ohio 7/2012 – 2015 Sanford, FL - August 1999 to August 2000 and Lake Mary, FL September 2008 to July 2012- 2015 • Interface with customer via inbound or outbound calls through a virtual environment, Personality characteristics, like - patience, poise, tact. Self-Presentation and communication skills, Problem analysis - Problem solving, Adaptability - Ability to work under pressure

SEMINOLE COUNTY GOVERNMENT- Water and Waste Water Division - Winter Park, FL Environmental Compliance Staff Assistant August 2004 to August 2008 Performed and provided clerical and administrative support. Assisted in implemented the theory, principles, standards, practices, methods, techniques and information sources of natural resources, environmental sciences, climate planning, energy management, sustainability, and environmental management and protection. Studied of Federal, state and local laws, regulations and court decisions applicable to assigned areas of responsibilities. Additional duties include office and administrative duties as required.

Streetline Performance & Accessories- Sanford, FL

ADMINISTRATIVE MANAGER/ACCOUNTS PAYABLE/RECEIVABLES October 2007 to August 2004 Overseen receptionist area,, including greeting visitors and responding to telephone and in-person requests for information, Handled all media and public relations inquires, Coordinated inventory orders, Office supplies, and travel arrangements for production staff, Screen resumes submitted to company and past openings to job boards, Greeted numerous visitors, including VIPS, vendors and interview candidates. Florida Hospital- Orlando, Florida

ADMINISTRATIVE ASSISTANT - Nutritional Services/Safety Department/Radiation Oncology Department

- November 2000 to September 2007

Responsible for providing clerical and administrative support for various company departments. Also involved in performing any other work-related duties as assigned by a supervisor or manager, Maintaining HIPPA compliance, Following required OHSA safety procedures as necessary, Maintained electronic and paper files, managed day to day calendar for company director, drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences, assisted with event planning, including travel arrangements, and additional duties include office and administrative duties as required. MILITARY SERVICE

Service Country: United States

Branch: NAVY

GULF WAR ERA VETERAN

Rank: E3 November 1992 to November 1996 serving our beautiful country with honor and pride. Yeoman "A" School - Meridian, MS 1994

EDUCATION

Associates of Science in Criminal Justice Technology – Valencia Community College 8/6/2009 Associates of Science in Office Systems Technology – Seminole Community College Sanford - Sanford, FL 5/3/2002 Certification Secretary - Seminole Community College - Sanford, FL 5/3/2002 Certification in Medical Secretary Specialization - Seminole Community College - Sanford, FL 5/3/2002 Certification in Word Processing Specialization - Seminole Community College - Sanford, FL 5/3/2002 HEALTH

CPR Certification 2020

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