Dental Assistant Customer Service

Lakesha Cobb

Montgomery, AL

**********@*****.***

1-334-***-****

Work Experience:

Lakesha comes with 10+ years of experienced in Customer service and Help Desk background.

She is a Dedicated individual who accomplished in administrative support and team leadership. Expert at task delegation and conflict resolution.

Proven experience in handlining all the incoming calls, responding to inquiries, resolving problems, and scheduling the appointment.

Strategic relationship and partnership building skills- Listen attentively.

Excellent Verbal and written communications skills.

Skills

• Front Desk

• Customer service (10+ years)

• Multi-line phone systems (10+ years)

• Microsoft Office (10+ years)

• Communication skills (10+ years)

• Self-starter with leadership abilities (10+ years)

• Laboratory Experience (10+ years)

• HIPAA

• Office Management

Dental Assistant

Charles Henderson child health center Troy, AL October 2006- Present

Responsibilities

Responding to telephone Inquiries and providing quality service to the customers.

Listen attentively to callers needs to ensure a positive customer service experience.

Schedule and confirm the Appointments and schedule Working hand on assisting the dentist in everyday duties with patients.

Assist the dentist in working on kid’s teeth I prepare and get things together for the Dentist to be able

to work and make sure that we have everything that it takes in the clinic for us to work from day to day.

I am the Ordering Clerk for the Dental Clinic.

Communication and listening and following instructions are the key

Education

Bullock County High School - Union Springs, AL

Certifications and Licenses

Certified Dental Assistant

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