Petty Officer Manager

JASON ROGERS

WORK EXPERIENCE

GENERAL MANAGER

McDONALD’S, Las Vegas, NV JULY 2004 – PRESENT

• Annual Sales Volume: $9 million, maintains top 5 rank out of 34 stores in operational efficiency for 2 years, recognized for exceptional management skills with trip to Cabo San Lucas, Mexico

• Responsible for managing staff performance including reviews, training, scheduling, and hiring, while overseeing all food preparation, cooking, and cold prep as well as storage and disposal

• Ensure optimal guest satisfaction by focusing on order accuracy, quality, and timeliness, while meeting business sales goals for new products engaging in friendly conversation GENERAL MANAGER

ORIGINAL PANCAKE HOUSE, Las Vegas, NV 2000 - 2004

• Annual Sales Volume: $12.3 million, hired as Assistant Manager, promoted to General Manager in 2003, developed local advertising campaign that resulted in a 40% increase in revenue

• Oversaw all marketing and general operations including customer experience and adherence to company policies and local, state, and federal health and safety regulations

• Managed over 100 employees providing appropriate reports to employees and corporate OPERATIONS MANAGER

LADY LUCK CASINO, Las Vegas, NV 1995 - 2000

• Annual Sales Volume: $13 million, casino closed in 2000

• Managed 125 employees while maintaining low labor percentages and professionally addressed any guest complaints or issues, talented in de-escalating emotional situations

• Acted as cross-department resource for day-to-day operational needs, delegating tasks and promoting a development focused workplace while encouraging workplace safety

• Handled significant amounts of money and sensitive business information and employee data

RESTAURANT GENERAL MANAGER

952-***-**** Minneapolis, MN ****************@*****.*** PROFFESIONAL PROFILE

SKILLS

Leadership

Multitasking

Working under pressure

Interpersonal communication

Problem solving

New business development

Organization

Attention to detail

SafeServ Certified

EDUCATION

University of Minnesota Twin Cities

Bachelor of Science

Hospitality

Class of 1995, Summa Cum Laude

University of Nevada Las Vegas

Masters of Science

Biological Sciences

Class of 2016, Summa Cum Laude

ADDITIONAL

EXPERIENCE

Master Chief Petty Officer E9

United States Navy

1980-1990

A proactive, service-minded professional with 15 years of experience in the fast food restaurant industry. Thrives in fast-paced environments, providing excellent customer service in high-pressure situations.

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