Counter Attendant Medical Assistant

Vanessa Kushwaha

** ****** ****** ******, ** ****6 ************@*****.*** 413-***-****

PROFESSIONAL SYNOPSIS:

Responsive medical care professional and customer service representative who thrives in delivering efficient service in fast-paced work environments. Outstanding ability to connect with guests and patients from all backgrounds, work collaboratively with co-workers/ care teams and stay up-to-date on company policies and performance expectations.

CORE COMPETENCIES:

o Exceptional verbal and written communication skills o Excellent time management habits

o Tri-lingual: fluent in English, Portuguese and Spanish o Demonstrate superb customer service abilities

o Work well with team and treat others with respect o Basic computer knowledge (Microsoft Word, Outlook, PowerPoint) CUSTOMER SERVICE/ COUNTER ATTENDANT:

o Ensure each customer is highly satisfied with their experience o Acknowledge/ communicate with all guests in a friendly and courteous manner o Describe and assemble products according to marketing promotions o Complete all orders accurately and within speed of company service standards o Handle POS transactions and payments with accuracy o Issue receipts with orders to provide guests with an opportunity to tell us about their visit o Maintain food safety standards and contribute to cleanliness of workstation and restaurant. MEDICAL ASSISTANT/ PHLEBOTOMIST:

o Execute reception responsibilities such as scheduling appointments, data entry, obtaining prior authorization, referrals, etc.

o Interview patients and review full medical history o Collect urine specimens and record urine toxicology o Perform blood draws and fill out lab requisitions o Prepare specimens for courier pick-up, both routine and stat o Assist doctors with patient preparation (checking blood pressure, blood sugar, weight checks, performing EKG's and minor medical procedures)

o Maintain patient charts with progress notes, lab results, radiology reports, etc. RELEVANT WORK HISTORY:

Medical Assistant, Hampden/ Franklin County Cardiovascular Assoc., Springfield, MA, 2018-19 Customer Service/ Counter Attendant, Dunkin Donuts, Wilbraham, MA, 2016-18 Medical Assistant, Experience Wellness Centers, Springfield/ Pittsfield/ Worcester, MA, 2009-14 Medical Assistant, Hampden County Physician Assoc., Springfield, MA, 2009 Medical Assistant/ Phlebotomist, Baystate Medical Ctr/ Reference Lab, Springfield, MA, 2006-08 Medical Assistant, Dr. Fernando Jayma's Office, Ludlow, MA, 2002-2004 EDUCATION:

Medical Assistant, Porter and Chester Institute, Chicopee, MA, 2005

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