Conference Coordinator Spa Manager
Resume:
*** ****** ****** ************
CELL: 060*******
E-mail:***************@*****.***
http://zalinedin.com/in/lillianmumanyi
LILLIAN RUJEKO MUMANYI: DOB 06 March
Background Summary
A proven manager who can maximize overall room revenue on a daily, weekly, monthly, quarterly and annual basis. I am able to perform each of my essential duties to a more than satisfactory standard. I have bags of enthusiasm, a great personality and not afraid to use my initiative to get things done. Aside from this I have the ability to not only read, analyse and interpret business periodicals, journals and technical procedures, but also draw logical conclusions from them. Right now i would like to join a company that is looking for candidates with the passion, commitment, intellect and experience needed to deliver success.
Highlights
Skilled in MS Office Customer – Oriented
Strong interpersonal skills Exceptional customer service skills Team Building Expertise Formulating quotes
Proven sales record Upselling and Consultative selling Organised
AREAS OF EXPERTISE
Corporate reservations Group reservations
Forecasting Reservation organisation
Managing sales Developing staff skills
Guest expectations Floor management
Experience and Aptitude
Management, planning, leading, organizing and coordinating skills. Reservations, Events, groups & Spa Management
Strategic and Tactical planning
EMPLOYMENT HISTORY AND EXPERIENCE
Valley Lodge & Spa
76 bedrooms, 5 conference rooms, 4 function rooms. Zeederburg Restaurant 150 seater, Terrace and 2 bars (Maloneys and Saunders). The Spa. POSITION HELD : Spa Receptionist
PERIOD : December 2014 – March 2015
POSITION HELD : Leisure Reservationist
PERIOD : March 2015 – July 2016
POSITION HELD : Conference Coordinator
PERIOD July 2016 – February 2018
Responsibilities
*Oversee meeting booking, cancellation, and postponement orders from *clients.
*Plan and coordinate all activities to successfully execute meetings and conferences.
*Obtain meeting request orders, book meeting rooms and send confirmations to clients.
*Determine participant counts and accordingly book right sized meeting room.
*Process all other additional requests such as room set-up, catering needs and audio visual device requirements.
*Maintain high-level of professionalism and competence when dealing with clients.
*Obtain client feedback and make appropriate changes for improvements.
*Submit invoices for caterings, equipment and other amenities to clients.
*Resolve booking conflicts in a timely and accurate fashion.
*Escalate complex booking issues to Managers for immediate resolutions. Ensure that meeting rooms are set-up with requested amenities and AV *devices.
*Greet the participants and direct them to meeting room.
*Address new requests of host before and during meetings.
*Respond to client calls and e-mails related to meeting set-up.
*Perform regular inspection of meeting facility to ensure lightings and AV equipment and other amenities work properly.
De Hoek Country Hotel
35 bedrooms, 5 conference rooms, 1 function room. Conservatory Restaurant 80 seater, Terrace and 1 bar and the Spa
POSITION HELD : Spa, Reservations & Events Manager PERIOD : March 2018 – To date
Responsibilities
*Coordinate with sales for all room bookings and provide training to all customer service coordinators
*Assist meeting planner to analyse all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines
*Manage all guest issues and ensure response to all queries is done
*Provide training to Reservations Team
*Oversee the reservations, Groups & Events team
*Improve occupancy
*Ensuring that all the quotes, contracts & Invoice are send within a certain time period
*Site inspections
*Oversee the weddings & Events
*Monitor that all the incoming calls are answered professionally
*Oversee the spa therapists
*Provide training to the spa therapists
*Provide training on how to upsell the spa products
*Direct the activities of the spa, including creating employee schedules, setting up appointments for clients and maintaining the client database
*Establish monthly budget for the spa to abide by and look for superfluous expenses to cut
*Recruit and interview potential new employees, taking into account the mission statement of the facility to see who would best for company aesthetic
* Develop new marketing strategies
*Plan & coordinate all elements of wedding, including the church service, photography and the reception
*Assist the bride and groom in selection of all suppliers including décor, musical entertainment & photographer
*Lead the schedule of events for the rehearsal, the wedding & the reception
*Coordinate with suppliers in advance of the event and on the day of the wedding
*Developing, organizing, planning & promoting range of large scale events
*Allocating daily tasks to Reservations staff.
*Ensuring the special handling of repeats and VIP guests.
*Staying abreast of local competitors and their activities.
*Assisting the General Manager as and when necessary.
*Managing all reservation databases and ensuring that information is kept up to date at all times.
*Maintaining cordial relationships with commercial clients.
*Advising the Reservations Team Leader of any major client record changes.
*Keeping an eye on room availability during the working day.
*Maximising the company’s revenue through guest satisfaction and by repeat bookings.
*Receiving, handling and processing all reservations.
*Monitoring and maintaining the cleanliness, sanitation and organization of assigned work areas.
*Compiling reports on no-shows for future business forecasting.
*Ensuring that the department provides a high level of customer service and meets the brand standard for all reservations.
*Monitoring the guest facsimile machine for incoming faxes.
*Attending the weekly top line meetings within the company leaders.
*Utilising incentives as appropriate to maximise sales.
*Maximising revenue through regular communication and implementation of the pricing and selling strategies.
*Ensuring effective communication between the operations team and the reservations team.
*Planning, organizing, implementing, monitoring
*Inspect guest rooms, public areas
Magaliesburg Spar Supermarket
POSITION HELD : Till Operator
PERIOD : March 2010 – November 2014
Computer literacy
Windows – Microsoft Word, Excel, Corel, PowerPoint Micros, Fidelio + Sales and Catering
Opera PMS, Sales and Catering, PM, and Semper.
References
NAME : Aimee
POSITION : Spa manager (Valley lodge & Spa)
CONTACT NUMBERS : 060-***-****
NAME : Mariette
POSITION : Assistant General Manager (Valley
Lodge & Spa)
CONTACT NUMBERS : 082-***-****
Email address : *************@*****.***
NAME : Steven Nemasango
POSITION : Assistant General Manager
(Dehoek country hotel)
CONTACT NUMBERS : 073-***-****
Contact this candidate