Service Representative Customer

Mൺ ൽൺඅൾඇൺ Dൺඇඈඇ

League City, TX ***** 832-***-**** *************@*****.***

Stocking and Replenishing

POS Systems

Point of Sale Knowledge

Cash Drawer Management

Bagging and Packaging

Merchandise Restocking

Product and Service Sales

Cash Register Operation

ID Verification

Refund Handling

Maintaining Store Appearance

Product Restocking

Retail Merchandising

Currency Sorting

Customer assistance

Sales expertise

Product knowledge

Proficient in Software

Cash Handling

Cleaning and sanitizing

Customer Relations

Currency counting

Money handling

Basic math skills

Payment collection

Till counting

Cash register systems

Receipt and refund issuance

Written and verbal communication

Refunds and exchanges

Order taking

Purchase assistance

Customer Service Representative/Cashier, 04/2020 to Current Home Depot – League City, TX

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Collected and authorized payments of guests.

Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Worked closely with shift manager to solve problems and handle customer concerns. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Mentored new team members on POS system operation, customer service strategies and sales goals. Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Operated cash register to record all transactions accurately and efficiently. Manager, 03/2016 to 05/2020

Lone Star Home Remodel – Pearland, TX

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Conducted monthly inventories of raw materials and components on work floor. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Shipping and Receiving Clerk, 08/2007 to 03/2016

Peintair Valves And Control – Pasadena, TX

Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

Orchestrated routing by producing accurate shipping documentation and package labels. Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Received incoming shipments, compared contents against associated records and transmitted to proper department.

Maintained accurate computer records of materials weights, bill amounts and identified variances. Reviewed order data to verify transactions and shipping dates. Operated equipment such as forklifts and balers to move outgoing shipments to loading area. Updated database with changes in carrier status.

Inspected merchandise and sent damaged pieces for repair before shipment. Organized storage areas to optimize materials movements and minimize labor hours. Conducted counts and audits of inventories to identify and resolve discrepancies in records. Worked effectively with shippers to resolve shipment issues, damaged materials and shortages. Inspected incoming and outgoing shipments to identify discrepancies with records. Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues. Operated Type and Type equipment to manage incoming orders, organize deliveries and transfer packages to other departments.

Packed, secured, labeled and applied postage to materials to prepare items for shipment. Communicated with carrier representatives, arranging for special deliveries and shipment receipts. Utilized forklift or pallet truck to load, unload, transport and store goods. Sorted and delivered materials to different work areas and staff. Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Verified orders by comparing names and quantity of items packaged with shipping documents. Customer Service Representative, 08/2000 to 02/2007 JCPenney – Pasadena, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Answered constant flow of customer calls with minimal wait times. Recommended products to customers, thoroughly explaining details. Offered advice and assistance to customers, paying attention to special needs or wants. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Cultivated customer loyalty, promoted repeat customers and improved sales. 05/1990

GED - Houston, TX

Licensed Job Title - Timeframe

Area of expertise License - Timeframe

Certified Job Title, Company Name - Timeframe

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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