Event Coordinator Customer Service

Rita L. Duran

916-***-**** ************@*****.***

Professional Experience Background

Administrative Assistant working with large capital flow companies. Able to facilitate the movement of paper and electronic information between management and line staff to support job and HR decisions. Provided a professional resource to secure sensitive and confidential information. Understand the details of contracts, agreements, and data.

Service Manager, American Services Industries, Rocklin, CA 8/2021 - Current Assist Clients with their repair, maintenance, and project needs. Make calls to get the clients back to optimal as soon as possible.

Front Desk, Massage Heights, Roseville, CA 5/2021 - Current Assist guests with their desires – Reservations, necessities, requests, hospitality, safety, and assurance. Monitor daily reports and complete tasks. Clean, prepare for next shift.

Front Desk, Springhill Suites, Roseville, CA 9/2020 - Current Assist guests with their desires – Reservations, necessities, requests, hospitality, safety, and assurance. Monitor daily reports and complete tasks. Clean, prepare for next shift.

Caregiver, Merrill Gardens at The Pines, Rocklin, CA 9/2020 - 11/2020 Assisted residents in the memory care – fed, bathed, changed, washed clothes and lines, hygiene, dressed, and befriended these amazing souls. gave them something to look forward to while exercising and living. Allowed life to still be had and helped them through difficult times

Bartender, Raceday Cycle & Motorsport, Lincoln, CA 12/2019 - 2/2020 Service Guests with food and beer/Wine of their choice. POS, Key Holder, assisted with events, fielded calls for departments, cleaned, stocked, prepared food.

Inside Sales Specialist, Hoffman Technologies, Rocklin, CA 10/2018 -2/2021 Email customers to inform them of the status of their orders. Assist customers with any adjustment's need to complete transactions. Notate accounts with various detailed specifics.

Customer Service Representative, Gap Inc., Rocklin, CA 10/2015 - 7/2017 Place and Create orders for customers correcting any errors made while providing exceptional customer service

Muscular Dystrophy Association, Roseville, CA 02/2015 - 05/2015 Recruit Owners/ Managers for a Jail themed Lock – Up in various cities to raise funds for the cure of MDA.

Professional Bather / Cashier, PetSmart, Lincoln, CA 07/2014 - 12/2015 Bathe dogs while giving them love and pampering. Manicuring nails, cleaning ears and teeth, washing, brushing and shaving their fur. Occasionally council some health issues. Schedule appointments for pets to have service. Stock Product, Cashier, Customer Service, provide care for living creatures. (Reptiles, small pets, fish)

Sales Associate, Home Depot, Lincoln, CA 06/2014 - 02/2015 Cashier, Assist Customers with finding product, Work Service Desk in Returns and damaged goods, work a 4 register SCO, Assist with freight, Pack Down, and Special Projects

Administrator, Pacific Air, Roseville, CA 10/2013 - 02/2014 Administrator for an air conditioning and heating commercial contractor with $50,000 to $350,000 a month in revenue. Assured easy access to contract documentation. Reviewed and forwarded phone, paper, and electronic communications to the proper department or employee. Handled large sums for deposit, accounts payable, and credit card transactions.

Sales Associate, Bed Bath & Beyond, Roseville, CA 09/2013 - 10/2013 Customer Service, Cashier, Stock, Recovery, Aisle Displays, Price Checks

Volunteer, Goodwill, Roseville, CA 09/2013 - 10/2013 Customer Service, Soft Merchandising, Pricing, Sizing, Stock, Recovery, Aisle Displays

Volunteer, PSPCA, Roseville, CA 01/2012 - 12/2016 Assisted with animal care, behavioral training, socializing, basic obedience, and exercise

Volunteer Event Coordinator, LDS, East Valley Stake, WA 10/2008 - 04/2010 Event Coordinator for a central meeting hall that required planning monthly events and scheduling use for over 5,000 members from 21 different groups.

Barista, Starbucks, Liberty Lake, WA 09/2008 - 03/2009 Built rapport with customers; P.O.S., Inventory, Stocking, Drive-Thru, Tip Drops. Provided knowledge needed to create an extended Starbucks experience in the customer's home

HR Operations, Service Assistant, SBC INC., Sacramento, CA 12/1998 - 06/2005 Monitored employee records, provided information, documented and responded to requests, and assured that human resources could quickly respond to the needs of a global company. Operated in a call center environment to locate and distribute sensitive information on need-to-know basis

Key Strengths and Expertise

MS Word, Access, Excel, Data Entry, Internet, E-mail, and experience with office equipment. Trustworthy, ethical, and discreet showing a commitment to excellent customer service. Provide leadership, training, and human resources management and support. Establish and maintain rapport with customers as well as office members.

Education

Penn Foster School 04/2014 - 12/2014

Contact this candidate