ASWATHY ACHUTHAN
Thankamma sadanam
Kanjiram P O
Near Kiliroor Devi Temple
Kottayam.
Pin : 686020
Contact No. +919*********, +919*********
Email: *********@*****.***
PROFILE:
Highly organized, detail oriented, and focused professional, with 16 years of experience in Medical Office Administration, AdministratiVe support, Clerical functions and Client serVices. Hardworking with exceptional analytic, and team oriented skills. Tenacious, quick thinker and problem solVer; with strong ability to synthesize diVerse and complicated information to produce rapid solutions. Capable of working in a fast-paced work enVironment, and meeting tight deadlines and schedules.
Job Experience
Mazhuvenchery Multi Speciality Dental Clinic, Aluva Dental Treatment Co-ordinator
July 2019 – March 2020
Greet and Check Patients in and out before and after treatment
Answer incoming calls to include, new patient calls,emergencies, scheduling patient appointments, requesting records, and follow up
Perform general office duties and other duties as required
Track patient accounts receivable and outstanding balances to ensure timely payment.
Explain the treatment plan, address patient concerns and answer any questions.
Bill dental insurance, post payments and claim estimations as required
Taking feed backs, suggestions and comments
Amrita Institute of Medical Science&Reserach Centre,Kochi International Patient Desk Supervisor
April 2018-June 2019
Deliver excellent customer service at all times
Maintain timekeeping and personnel records
Pass on information from upper management
to employees and viceversa
Prepare and submit performance reports
Hire and train new employees
Exceptional employee performance evaluation scores
Organizing workflow and ensuring that employees understand their duties or delegated tasks
Decide on reward and promotion based on performance
Ensure smooth functioning of the department
Receive complaints and resolve problems
GlobeHealth Polyclinic,Dubai
(General Medicine,Dental,Gynaecology,Pediatrics,ENT) Front Office cum Insurance Coordinator
May 2017 –October 2017
Checking the eligibility of Insurance through online portal.
Taking approVals on daily basis and do necessary follow-ups.
Doing Submissions, Re-submissions and Reconciliations.
Researches and resolVes insurance billing issues.
Trained new employees with patience and guidance; ensured on the job training was current and correct.
Practiced professional telephone etiquette and customer service while making claim inquires and quickly resolving any patient complaints and concerns
Communicates with pharmacy benefit managers to determine patient coVerage for the requested medication.
Maintaining relationships with insurance agents and customers
Completed insurance verification forms and sent to the appropriate Nursing office and billing departments
Interacted with clinical staff, patients, co -workers and other departments In a positive and professional manner.
Checking the eligibility of Insurance through online portal.
Taking approVals on daily basis and do necessary follow-ups.
Doing Submissions, Re-submissions and Reconciliations.
Communicates with pharmacy benefit managers to determine patient Coverage for the requested medication.
AL SAHA AL SHIFA HOSPITAL (Day Care Surgery),Sharjah Front Office cum Insurance Coordinator
Feb 2017-April 2017
Metropolitan Medical Center,Oud Metha
(General Medicine,Physician,Dental,Xray,Gynaecology) Insurance Manager
July 2014 –Jan 2017
Create and modify procedures and documents related to policies
Assist in claims management
Identify and analyze risks associated with policies
Achieve target budgets
Minimize risk of financial loss
Preside over claims investigations
Review insurance policies
Manage insurance data for reports
Al Noor Polyclinic(GHI),Dubai
(GeneralMedicine,Gen.Surgery,ENT,Dermatologist,Gastroenterology,Orthopedics, Pediatrics,Gyneacology,Cardiology,UrologyXray,Lab,Opthalmology,Physiotherap y)
Front Office Incharge
June 2009 – July 2014
Managing and training the team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they Come to the desk
Troubleshooting emergencies
Scheduling the staff rota
Liaising with other departments
DR. Sunny Medical Centre,Sharjah
(GeneralMedicine,Gen.Surgery,ENT,Dermatologist,Gastroenterology,Orthopedics,Pe diatrics,Gyneacology,Cardiology,UrologyXray,Lab,Opthalmology,Physiotherapy) Front Office ExecutiVe
Dec 2005 -Feb 2009
DeliVer excellent customer serVice, at all times.
Welcomes patients and Visitors by greeting in person or on the telephone; answering or referring inquiries.
Registering the patients by filling Patient Registration Forms.
Helps patients in distress by responding to emergencies.
Responsible for keeping the reception area clean and organized.
Prepare documents and reports in timely manner.
Maintains strict confidentiality related to medical records and other data.
Explaining coVerage of medical benefits to patients when required.
Attend departmental meetings and management meetings as required.
Attending incoming &outgoing calls with proper etiquettes and maintaining records for them.
Patient appointments scheduling.
Maintain effectiVe insurance and patient billing system with proper CPT codes.
Perform general, clerical duties like copying, mailing and faxing as the need arises.
AMRITA INSTITIUTE OF MEDICAL SCIENCE
(AIMS is a multi-super specialty Hospital with 775 patient Beds, haVing IS0 9001-2000 Certification.)
Medical Secretary (ICU, WARD & CASUALITY)
June 2003-NoV 2005
ReceiVe patients from Causality, assist them with filling out forms, maintain and retrieVe medical files.
Prepare discharge summary.
Maintain physical stock and Computer stock
Helping out transferring patients from Causality to ICU
Knowledge of medical terminology and be familiar with Various medical procedures and business practice.
Handling Medico -legal cases(MLC) and issuing wound certificate if necessary
Scheduling patient appointments and arranging referrals; billing patients and third-party payers; controlling accounts receiVables; transcribing dictation; preparing medical reports, patient histories etc.
Education
Graduation (BA Literature - English)
M.G. UniVersity, Kerala.
Certificates
Achievement Award for Outstanding Customer Service (May 2011)
Certificate of Appreciation for Contributions to the team (August 2012) Training Course
Joint Commission International Accreditation Seminar(April 2011) Exam Passed
IELTS with 5.5 Band Score
Computer Knowledge
Diploma in Ms Office Applications
(Word, Excel, PowerPoint, Internet)
Skills:
Strong communication and Interpersonal Skills.
Ability to pay attention in detail.
Ability to work as a part of team.
Discreet.
Ability to think quickly and solVe problems.
Ability for multi task.
Methodical and well organized.
Languages
English, Hindi, Malayalam, Tamil, Arabic.
Hobbies
Dancing
Reading
Listening to Music
Personal Details:
o Date Of Birth :26.09.1980
o Age : 40 Years
o Marital Status : Married
o Nationality : Indian
o Passport No : N2181139
References
Nitin Gopal
AGM Marketing
International Department
Amritha Institute Of Medical Science
Ph No.+919*********
Dr.Jijo Paul
Mazhuvenchery Multi Speciality Dental Clinic
Aluva, Phone No.+919*********
Praveen Noronha
Metropolitan Medical Centre
Oud Metha.Dubai, Ph No.+971*********
Neighbour
Rajesh R
Thara Constructions
Kiliroor P O,Kottayam
Ph No.+919*********