Operations Director

HOPE

CALHOUN

SUMMARY

Highly effective communicator,

excelling at conflict resolution,

coaching and developing

managing multiple teams, hiring,

and recruiting.

CORE COMPETENCIES

* Training & Development

* Payroll

* Hiring and Onboarding

* Recruitment and Selection

* Operations Management

* P&L Management

* Leadership Development

* Flex Scheduling

* Inventory Management

* Progressive Discipline

*¢ Orientation

EDUCATION

University of Georgia

Bachelors of Arts,

Communication Studies

2015

CONTACT DETAILS:

Mobile: 478-***-****

Email: khopecalhoun@gmailcom

CAREER HISTORY

Service Director

City Winery

Boston, MA & Atlanta, GA

June 2018 - June 2019 & July 2021 - Present

* Oversaw front-of-house service operations for a multi revenue facility

including two music venues, a restaurant, and other event spaces.

* Responsible for weekly front and back-of-house payroll for over 90

associates.

* Schedule 60 front-of-house associates and aggressively monitor all

hourly labor to eliminate unnecessary payroll spending and

overtime to maximize revenue.

* Conduct human resource administration for front-of-house teams

including hiring, onboarding, disciplining, and terminating.

* Coordinate and execute new employee orientation, new hire

training plans, service team education, and development, as well as

administer testing for team members on menu knowledge and

service standards.

Assistant General Manager

Area of Responsibility: Beverage

Barcelona Wine Bar

Atlanta, GA June 2019 - March 2020

* Hired, onboarded, and trained a front of house team of over 60

employees.

* Thrilled guests and created authentic connections for a high-

volume tapas restaurant exceeding 4M in sales.

* Conducted bi-weekly beverage inventory, placed weekly beverage

orders, and coordinated with distributors.

* Facilitated all beverage education for the front-of-house team

including new hire training, menu releases, and daily pre-shift

beverage training.

* Oversaw daily restaurant operations including opening and closing

door and reservation management. and facilitating front and back

of house communication during service.

Winery General Manager

Chateau Elan Winery & Resort

Braselton, GA 2015 - 2018

* Managed front-of-house operation for multiple revenue center

outlets exceeding 3 million in annual sales.

* Lliase for Human Resources department and assisted with

educating the team on benefits, issued progressive discipline as

need, and completed bi-weekly payroll for over 25 employees

* Monitored monthly Pals, sales trends, and adjusted business

strategies as needed to meet target revenue and profitability goals.

* Oversaw online wine store and weekly wine shipments.

* Managed Wine Club and Barrel Club Memberships with over 600

members

* Responsible for monthly wine and retail inventory exceeding

$100,000.

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