DEIDRA MASHORE

Fayetteville, NC ***** 347-***-**** adpf6h@r.postjobfree.com

I exude integrity, honesty and competency in all projects I embark on. I positively promote the culture, values and mission of the various companies I have worked with, and most importantly I have always upheld the highest ethical standards with various leading partners and companies I worked with, e.g. Department of Homeless Service, OSHA, OTDA, FDNY, etc.

I endeavor to continue a relentless service of assisting those who are not immediately capable of helping themselves, and it is important that those who assume the responsibility of enhancing the lives of others are fully committed to going above and beyond, and most importantly practicing all compliance avenues to positively highlight the quality and accountability of services we represent.

PROFESSIONAL EXPERIENCE:

EClerx

Call Center Agent-Fayetteville,NC( May 2021- Present

Out bound call center for Comcast

Follow up on customer who provide feedback on the

survey about there services with Comcast

Foodlion

Office Assistant-Fayetteville,NC(September 2018-May 2021

Manage cashier

Count and declare till/safe

Enter change order and make deposits

RCM Technologies Temp Agency

Data Entry Clerk- New York, NY( March 2018 to Present

Data entry for Eldercare Insurance.

Spreadsheets

Made corrections on invoices

BREAKING GROUND (HOMELESS SERVICES)

Housing Advocate Outreach - Brooklyn, NY (April 2016 to February 2018

Work diligently with the street homeless population to determine their eligibility for various services, i.e. housing, mental health, health matters, HRA assistance, etc.

Respond in an appropriate timeframe to 311 alerts regarding street homelessness, assist the applicant with suitable care and provide extensive follow up.

Participate in Code Blue/Red alerts.

Track and record daily shift reports of chronic/non-chronic homeless clients, and write progress notes.

Utilize company vehicle to transport residents to and from appointments as directed.

Maintain a clean environment around the facility.

Assure residents basic needs are met to assist them to prepare for independent living.

Facilitate group counseling/skills training sessions assisting residents in skill development in specific target areas of their Individual Support Plan.

Perform other related duties as assigned.

TCI College

Data Entry Clerk – New York, NY (October 2015-April 2016)

Sorted and entered data into customer relationship management (CRM) database accurately.

Organized and scanned students’ documents in appropriate folders.

Examined data for errors, and reported them to the director.

Appropriately entered data into various computer files.

Complied sensitive student information and conduct security log

COUNSELOR

South Queens Boys and Girls Club – Richmond Hill, NY (March 2007 – June 2013

Provided leadership, guidance, and supervision for all children enrolled in the program.

Conducted academic tutoring sessions and homework assistance.

Developed and executed mentoring sessions for individual students

Organized and supervised offsite events for students at various educational and recreational locations.

Established rapport with student parents and other supporting members in an effort to accomplished shared goals.

Submitted daily reports and attendance sheets.

CERTIFIED NURSING AIDE/MEDICAL ASSISTANT

Favorite Healthcare Staffing – NY, NY (March 2006 – March 2007)

Provided direct professional care and support to patients

Established and recorded temperature, blood pressure, pulse, and respiration rates.

Maintained patient stability by checking vital signs, weight, urine, and making a log.

Provided patients’ personal hygiene by providing bedpans, baths, and assisting with mobility.

Documented patient food and fluid intake and output as directed.

CERTIFIED NURSING AIDE/MEDICAL ASSISTANT

Tuttle Agency – Melville, NY (January 2003 – December 2006

Performed EKG and CCG test to directly support physicians

Conducted urinalysis, blood, and drug related test.

Prepared patient room for examination and sterilize medical instruments.

Collected information regarding conditions and treatment plans from doctors and nurses.

Changed bed sheets and restock room with supplies.

Assisted co-workers on various projects as needed.

ACADEMIC CREDENTIALS

CPI, RCM Health Care Services

Certificate - Crisis Paraprofessional, 2018

TCI COLLEGE, NY, NY

Associate Degree – Human Services, 2016

INTERBORO CAREER INSTITUTE, NY, NY

Associate Degree– Paralegal, 2008

BRANFORD HALL CAREER INSTITUTE, BOHEMIA, NY

Certificate – Medical Assistant, June 2005

TECHNOLOGY

Proficient in Microsoft Excel, PowerPoint, and Word

Medisoft Certified

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