Sales Executive Customer Service

CURRICULUM-VITAE

Sapna Goyal

Lombard, IL-***** Email: *************@*****.***

Mobile: +1-814-***-****

Experience Summary

Cashier / Sales Executive with approximately 4 years of experience in retail environments. Recognized for ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability. Provide outstanding customer service while maximizing sales and serving as a positive role model for team members. Perform strategic thinking to achieve optimal customer experience and meet customer needs. Maintain focus on team leadership, personnel support, innovation and customer relationship building

Skills

Customer Service

Sales

Merchandising

Business Math

Group and individual instruction

Management Theory & Principles

Supervision and Management Principles

Program development and management

Public Speaking

Performance improvement

Certificate/Training/Awards

Education

School/University

Duration

High School (10th)

Haryana Board

1995 - 1996

Higher Secondary (12th)

Haryana Board

1997 - 1999

Bachelor of Arts (B.A)

M.D University

1999 - 2002

Bachelor of Education (B.Ed.) (Professional Degree)

Kurukshetra University

2010 - 2011

Diploma in Fashion Designing

Diploma in computer training

Bachelor of Education (B.Ed.) graduate professional Degree

Degree Evaluation

The University Degree evaluation is Bachelor in Education done by The Trustforte Corporation New York (www.trustfortecorp.com) the world's leading academic advisory firm, engaged in providing educational equivalency evaluation services, academic counseling, academic tutoring, standardized test preparation, and international advisory services.

Current Employment

Company Marshall Home Good, Yorktown Mall, Lombard, IL

Role Cashier / Sales Executive

Duration Mar 2021 – Till date

Previous Employment

Company JCPenney, Lombard IL

Role Cashier / Sales Executive

Duration Aug 2019 – Aug 2020

Contribution:

Responded to telephone inquiries by providing quality service to customers and associates.

Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Pioneered new accounts and maintained a strong, growing customer base.

Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.

Trained customers on the set-up, operation, and maintenance of mobile phones and tablets

Interacted with approximately 30-40 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.

Drove sales through upselling products based on customer's past purchases and preferences.

Assisted in marketing efforts while building rapport with customers by inviting them to special store events.

Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.

Company Bindal Retail, India

Role Sr. Sales Executive

Duration Jan 2006 – June 2008

Personal Details

Date of Birth : 10th Jan, 1982.

Marital status : Married.

Nationality : Indian

Languages Spoken : English Hindi

Hobbies & Interest : Dancing, Traveling & learning.

Date: (Sapna Goyal)

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