Front Desk Manager

Ali KAJJOUA

E-mail : ***.******@*******.***

Mobile : 002**-*********

Objectives:

Looking for a dynamic challenging company, where I can use my skills in right way with opportunity

For learning and growing on performance.

Professional Experiences

09/2021: To present front Desk Manager at Marriott Hotel Jnane Fes Morocco.

05/2018: Front Desk Supervisor at Mandarin Oriental Hotels, Riyadh / KSA

05/2015 – 07/2017: Front Desk Shift leader at Al Faisaliah Hotels, Riyadh / KSA

07/ 2013 – 04/2015: Front Desk Agent at Rosewood Hotel, Riyadh / KSA

04/2012 – 07/2013: Airport Representative at King Khaled International Airport for Rosewood Hotel, Riyadh / KSA

07/2010 – 03/2012: Waiter at the Globe Restaurant in, Rosewood Hotel, Riyadh / KSA

11/2009 – 01/2010: Commis-Waiter in Palais Jamaai Hotel, a Sofitel Hotel, Fez / Morocco

Educational & Certificates

2021: First aid certificate provided by the labor committee of the Moroccan RED CRESCENT.

2019: Certificate of the Best Manager of the Quarter, Marriott Fez Jnan Palace

2018: Certificate Memory Maker of the month March 2018 at Al Faisaliah Hotel, Riyadh / KSA. 2017: Certificate of Upsell Coaching Summit at Al Faisaliah Hotel, Riyadh / KSA.

2015: Certificate of front desk agent at Rosewood Hotel, Riyadh / KSA.

2012: Certificate of achievement of the 27th Janadriyah Opening Festival 2012 in Riyadh.

2011: Certificate of achievement at King Faisal International Prize in Rosewood Hotel, Riyadh /

2011: Appreciation Letter for the Globe Summit Achievement at the Globe Restaurant in, a Rosewood Hotel, Riyadh / KSA

2011: Certificate of achievement at Fawanees Restaurant in, at Rosewood Hotel, Riyadh / KSA

2010: Diploma in Travel and Tourism School / Phidi Institute, Fes, Morocco

2008: Second year at Law University, Fes, Morocco

2007: Bachelor of Secondary Education in Modern Literature / Qaraoyane School, Fes, Morocco

Knowledge Skills &Trainings

Go-Concierge Reservations Operation system * Opera Familiar with micros*

IT skills Office*MS Word, Excel, Power Point * Operating system: Windows XP, Windows Vista; High speed in typing.

Trainings: Fire Safety/ Evacuation *Training at Al Faisaliah Hotel Front desk *Training for booking, expidia update at Al Faisaliah Hotel *Computer Ethics & Data Privacy at Al Faisaliah Hotel Communication Skills at, Rosewood Hotel *Costumer service at, Rosewood Hotel.

Sequence of Service at Al Al Faisaliah Hotel* a Rosewood Hotel Saudi Arabia .*Telephone Etiquettes at Al Faisaliah Hotel, a Rosewood Hotel Saudi Arabia.

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