Loan Consultant Customer Service

PROFILE

To utilize my customer service and data technical support experience and to secure a full

time position with opportunity for a career advancement. EXPERIENCE

CUSTOMER SERVICE ADVOCATE, OPTUM RX, PHOENIX, AZ - MAY 2017 - JANUARY 2019

-Taking inbound calls from members and / or providers with questions and concerns regarding their health benefits. My duties were to help the members make informed decisions about about their care services, send out their mail order request, prior authorization approvals, resolving their issues and helping them enroll in and / or select a health plan.

STUDENT LOAN CONSULTANT, MORGAN CHASE, PHOENIX, AZ - JUNE 2011 - JUNE 2015

-Taking inbound and outbound calls on a rotary dialer, from students who have questions regarding the status of their student loan account, my duties were to verify and update their contact information, take payments when due, and made decision on if the account was able to go in a forbearance status.

DATA TECHNICAL SUPPORT SPECIALIST, STREAM GLOBAL, PHOENIX, AZ -JULY 2010 - MARCH 2011

-Taking inbound calls from customers requesting to make payments in their U.S Cellular bill and answering any billing questions the customer may have, my duties were researching and updating account, giving credits when needed also making sure the customer was on the best U.S Cellular plan that would fit their everyday cellular phone and wireless modem usage.

EDUCATION

SOUTH MOUNTAIN HIGH SCHOOL, HIGH SCHOOL DIPLOMA, GENERAL BUSINESS- PHOENIX, AZ

SKILLS

• High customer services standards • Troubleshooting skills • Team player

• Strong problem solving ability • Inbound / outbound calls Cell: 480-***-**** Email: *********@*****.***

TIFFANY HULLABY

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