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Mysore Customer Service

Location:
Vasanth Nagar, Karnataka, India
Posted:
November 23, 2021

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Resume:

+918*********

adpf08@r.postjobfree.com

***,*** **** **** *********** Manzil, B M

Layout Pillana Garden Near Dhobi Ghat,

Bangalore, India, IN, 560045

SUMMARY

PROFESSIONAL EXPERIENCE

Operation Manager Aug '21 -

Adishwar India

Branch Manager Apr '17 - Dec '18

Spar International (Artee Group)

Sr.Retail Store Manager Jan '19 - Aug '21

Vishal Retails Air Plaza Retail Holding Pvt Lte) A TPG Group - Rejoined

Re-joined with extra resposibility

Retail Store Manager Oct '14 - Mar '17

Vishal Retails

Nigeria (West Africa)

Hyderabad India

Syed Javeed Pasha

Operation Manager

A competent professional with over 17 years of rich, qualitative & versatile experience in Retail Store Operations, Support Functions, Sales, Business Development, Visual Merchandising and Team Management across Retail sector. Hands-on experience in charting out Retail sales strategies and enhancing business volume. Proven acumen in Managing Store Operations involving required analysis, management of entire retail business operations & relevant support aspects and launch & re-launch of new or existing retail outlets Proven track record that demonstrates self-motivation, creativity & initiative skills to achieve both personal & corporate goals while handling clients across industries

Expertise in managing various Retail channels and coordinating with various departments for profitable product merchandising. Skilled at conceptualising merchandising, displays & design of retail outlets for maintenance of a high-end store image Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual performances. Direct and supervise retail staff across 20 retail outlets to ensure they meet set objectives· Provide training to store employees to develop their skills and enhance their job performance Ensure compliance with company policies and procedures Handling Retail business of INR 62 Crores per annum with effective forecasting, merchandise deployment, product-mix, replenishment systems, training, managing costs, inventory management, Visual Merchandising and in store process implementation.

Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele Mentor and motivate sales staff to put in their best in order to achieve financial goals Develop and implement budget and plans for retail operations Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Protects employees and customers by providing a safe and clean store environment. Develop policies for the merchandising of goods in retail stores Monitor inventory levels to determine the need for stock supply at each retail outlet Set and regulate product pricing using results of market and demand analysis Responsible for Top line as well as Bottom line targets of the store Assist HR with recruiting when necessary.

Manage 173+ employees with total business transaction 153Millon,Including scheduling, Monitoring and over view the payroll process

Taking the P&L responsibility; ascertaining the achievement of agreed-to volume, revenue, market share and profit objectives Managing store operational requirements including stock management, inventory, scheduling & assigning employees, following up on work results and ensuring smooth running of operations Ensuring warehouse layout is maintained for easy operations, ensuring 100% binning of all stock as per company Over view all admin functions and support functions like security depolyment, security access control and housekeeping Driving measures to increase conversions, bill size, item per transaction, value per customer and discussing the same with the team Handling Complete retail operations and store sales and customer service Assistant Store Manager Feb '11 - Sep '14

Bharti Retail Ltd. (Bharti Wal-Mart)

Department Manager Oct '05 - Feb '11

SPAR Intl Pvt Ltd (Land Mark Group Dubai)

Senior Shop In-charge Jun '03 - Sep '05

Snowhite Garments

Chief Cashier, Mar '01 - Jun '03

Life Style International Pvt Ltd

KEY SKILLS

Bangalore

Bangalore

UAE

Bangalore

Handling Retail business of INR 15 Crores per annum Responding to and comments and resolving customer complain Managing shrinkage and In-stock level with proper flow of non-moving to fast moving track record People Management, Training, motivating, providing product knowledge etc., Monitoring Shrink and Dump and keeping a tight control on the Inventory Losses by daily working and analysing of negative inventory, stock corrections & Daily Counts.

Keeping Tab on Attrition and motivating the team and Training on product knowledge and Process implementation and control., Planogram implementation, visual display to attract more/ new footfalls Heading Apparels, General Merchandise and Operations department Oversee departments processing activities, including merchandise preparation, staging, and daily backroom activities. Responsible for implementation of apparel merchandising direction, signing direction, and assuring implementation of all communicated apparel standards

Contributing in all department replenishment from backdoor to salesfloor as per planogram and company standard. Responsible for warehouse management, ensuring 100% binning of the warehouse and picking is done as per schedule Overall responsible for front end operations such as Customer service, cash counters and Cash office. Ensuring the accurate receiving of the products, maintaining all documents related to inbound and Outbound. Maintaining healthy business relations with clients, ensuring maximum customer satisfaction in an expressive manner Driving measures to increase conversions, bill size, item per transaction, value per customer and discussing the same with the team Managing FMCG and Fresh Department with 45 lac sales per month Conducting morning and evening briefings,

Working on proper scheduling for daily and weekly duty roster. Responsible for Implementation company policy & procedures. Handling Dump and Shrinkage.

Handling Customer issues & providing Customer Service Review of P&L.

Managing 5000 sqft Mens apparel store with 10000 Diram sales per month Managing category wise Visual Merchandising for best standards Reconciliation of Sales, Cash, Credit cards, Expense & Bank accounting Always maintaining fast and accurate checkouts.

Responsible for Implementation and compliance of Standard Operating Procedures. Handling Customer issues & providing Customer Service. Handling 20 cash counter with 25 cashiers

Daily Banking,Cash Reconciliation, Cash Flow Analysis Overviewing Admin work,

Deploying Security guards

Overviewing the House keeping and Maintenance Department 1. Retail Operations Management

2. Strategic Planning & Leadership

3. P&L Accountability

4. Store Launches & Promotions

EDUCATION

B’sc from NIE College of Science-Mysore University Certification in Retail Store Operations from Wal-mart International

5. Inventory Management

6. Warehouse Management

7. Sales & Business Development

8. Training & Development

9. Customer Management

10. Staff Management

11. Stock Management



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