Food & Beverage Director
Resume:
DARLENE ARRINGTON
CONTACT Experienced food & beverage director successful at reducing costs,
increasing productivity and maximizing customer satisfaction.
Chester, VA 23836
Exceptional leader with strong communication and conflict resolution
abilities. 25+ years of progressive leadership experience.
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ACCOMPLISHMENTS
• Supervised team of 32 staff members.
SKILLS • Documented and resolved guest complaint which led to guest
satisfaction
• Staff Leadership
• Portion Control
• Scheduling
• Food Safety WORK HISTORY
• Production records January 2006 to September 2016
• Hiring standards Food Service Manager Swift Creek Mill Theatre, Colonial Heights,
• Cost controls VIRGINIA
• Safe food handling • Integrated service and team management strategies to boost business
• Kitchen staff coordination profits.
• Workflow planning • Set and enforced performance and service standards to keep consistent,
• Recipes and menu planning high-quality environment devoted to customer satisfaction.
• Food plating and presentation • Protected business, team members and customers by monitoring
• Budgeting alcohol consumption and keeping operation in line with legal service
• Kitchen equipment operation and requirements.
maintenance • Maintained compliance with company policies and procedures for food
• Customer Service safety, sanitation and quality.
• Dependable and Responsible • Inspected preparation and storage equipment regularly to assess and
• Leadership maintain performance for cost-effective, safe operations.
• Flexible and Adaptable • Trained staff on proper cooking procedures as well as safety regulations
and productivity strategies.
• Motivated staff to perform at peak efficiency and quality.
• Purchased food and cultivated strong vendor relationships.
• Verified prepared food met standards for quality and quantity before
serving to customers.
• Kept facility compliant with health codes, sanitation requirements and
license regulations, alleviating potentially heavy fines.
• Developed unique events and special promotions to drive sales.
• Handled money, balanced tills, processed credit card payment batches
and prepared bank deposits, maintaining 100% accuracy.
• Maintained kitchen cleanliness and sanitation through correct
procedures and scheduled cleaning of surfaces and equipment.
• Enhanced business productivity by training 12 team members and 15
servers on best practices and protocols.
• Reduced financial inaccuracies by using pos system while verifying
receipts.
• Orchestrated positive customer experiences by overseeing every area of
dinner operations.
• Oversaw training of more than 25 team members.
• Resolved escalated customer issues and boosted retention rates by
100%.
• Set schedules for 28 staff by planning and designating shifts and hours.
• Enhanced sales by promoting new dessert products and assisting with
creative menu selections.
• Orchestrated positive customer experiences by overseeing every area of
dining operations.
• Orchestrated positive customer experiences by overseeing every area of
dining operations.
• Resolved escalated customer issues and boosted retention rates by
100%.
• Oversaw training of more than 25 team members.
• Set schedules for 25+ staff by planning and designating shifts and hours.
• Enhanced sales by promoting dessert products and assisting with
creative menu selections.
• Increased kitchen efficiency 100% by streamlining processes, reducing
waste and mentoring team members on proper procedures.
• Handled money, balanced tills, processed credit card payment batches
and prepared bank deposits, maintaining 100% accuracy.
May 1993 to November 1994
Front End Supervisor The Grocery Store, Colonial Heights, VA
• Trained team members in successful strategies to meet operational and
sales targets.
• Submitted reports to senior management to aid in business decision-
making and planning.
• Oversaw employee performance, corrected problems and increased
efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and
maintaining current knowledge of consumer preferences.
• Strategically scheduled 21 team members to maintain optimal staffing at
all times.
• Prepared weekly employee work schedules for team members.
• Responded to customer concerns with friendly and knowledgeable
service and remedied issues promptly and effectively.
• Reported facility and room maintenance problems to appropriate
personnel for immediate remediation.
• Greeted visitors and customers upon arrival, offered assistance and
answered questions to build rapport and retention.
• Coached employees and trained on methods for handling various
aspects of sales, complicated issues and difficult customers.
• Monitored cash drawers in 8 checkout stations to verify adequate cash
supply.
August 1984 to November 1991
Owner/Operator Self Trading As Crater Pub, Petersburg, VA.
• Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs.
• Managed day-to-day business operations.
• Set, enforced and optimized internal policies to maintain responsiveness
to demands.
• Devised processes to boost long-term business success and increase
profit levels.
• Trained and motivated employees to perform daily business functions.
• Trained and developed team members to build human capital.
• Optimized team hiring, training and performance.
• Founded and managed food & beverage business, growing revenue to
$72k in first year.
• Generated revenues yearly and effectively capitalized on industry
growth.
• Enhanced operational efficiency and productivity by managing
budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and
profit levels.
• Developed sales presentations and promotion initiatives to key accounts
to drive product sales and increase brand awareness.
EDUCATION
June 1974
General Studies
Petersburg High School, Petersburg, Va
December 1998
Computer And Information Sciences
John Tyler Community College, Chester, VA
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