Travel Manager Coordinator

Beverly Hill

Melbourne, FL 513-***-**** ************@*****.***

SUMMARY AND OBJECTIVE

Motivated and accomplished executive administration & marketing professional, with experience reporting to C-level executives, seeks a challenging position where strong skills and a polished demeanor can be utilized to make a valuable contribution toward the organization and the industry served. Accomplished professional dedicated to embracing a multitude of projects. SKILLS SUMMARY

Expense & Budget Controlling Domestic & International Travel Manager Process Improvement/SOP Curator

Multi-Level Corporate Liaison Quality Assurance Team Lead Marketing Campaign Management

Microsoft® Office Suite Trainer (2005) Event & Trade Show Management Customer Experience Improvement

Administrative Staff Manager Records Management & Archiving Expert in Research

Program Management Project Management Regulatory Compliance Assistant

Account Executive/Sales Excellent Customer Service Skills Screen & Interview Partners EXPERIENCE

USSI Global, Inc. (01/2018-06/2018) Program Manager – McDonalds ODMB Project

• Develop relationships with vendors and contractors throughout the Heartland.

• Manage internal resources, reviewing associated subcontractor bids, and leading/assisting in the preparation of cost estimates

• Ensure project/contract is billed accurately

• Manage and direct resources effectively.

• Manage and delegate non-managerial tasks to Operations Team.

• Mitigate/resolve employee and/or service provider conflict Kemper Business Systems (05/01/17-12/31/2017) Account Executive

• Competitively prospect new business in local and regional territories

• Perform comprehensive market research on products and local businesses.

• Develop relationships with existing affiliate partners and build new relationships capable of building revenue.

• Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account. ABA Technologies, Inc. (01/2017-5/2017) [Temp through Kelly Services] Executive Assistant to CEO

• Provided senior level support to CEO of ABA Technology (Professor, Associate Dean and Head of School of Behavior Analysis)

• Calendar Management, Student Relations Coordinator, Project Coordinator, Travel Coordinator Hometown News (06/2016-12/2016) Office Manager & Advertisement Consultant

• Provided guidance to small, medium, and large business for printed advertisements. Designed ads for clients.

• Worked with various charity events by coordinating tabletop options for various vendors.

• Managed daily work processes to meet weekly print deadlines. Ferno Group of Companies (03/2002-07/2007; 09/2010-07/2015) Sr. Executive Administrative Assistant to CEO

• Researched, prioritized, and followed up on incoming calls and correspondence addressed to the corporate management office including those of a sensitive or confidential nature. Determined appropriate course of action, referral, or response.

• Calendar management for Executives including planning, routing, and booking all air, hotel, and ground reservations.

• Managed visas, passports, Global Entry and drivers’ licenses for Executives ensuring timely and accurate renewals.

• Worked with Quality department to provide superior support to end-users and offer timely solutions.

• Liaison with all levels of management and maintained discrete confidentiality.

• Expense & Budget Controlling Researched, prioritized, and followed up on incoming calls and correspondence to CEO.

• Managed CRM by supervising and working with sales team to support fluency and consistency.

• Hired, trained, and managed administrative & sales staff on software, Microsoft Office Suite, CRM, etc.

• Traveled US & Canada to ascertain customer issues and work with end users determine best resolution.

• Collaborated with internal management teams to collect, enhance, and communicate best practices.

• Assisted CFO with budgeting and expense control. Marketing Coordinator (03/2002-07/2007; 09/2010-07/2015) (Simultaneous Responsibilities w/Sr. Executive Assistant)

• Managed domestic trade show and event operations; provided post-event senior management with ROI analysis. Coordinated efforts for international trade shows with international entities.

• Managed customer experience visits by scheduling all travel arrangements, greeted customers, provided tours, and was available always during their visits to ensure an exceptional experience.

• Created and managed online marketing material portal for sales channels and customer support documentation; maintained CRM database.

• Maintained strong relationships with vendors, distributers, suppliers, as well as internal sales channels.

• Coordinated cross-functional/cross-divisional teams and external resources to roll out new initiatives.

• Aided with the production of marketing material and brochures on key product lines, including liaison and negotiation with printers and publishers on production costs.

FORMAL EDUCATION TRAINING & CERTIFICATIONS

Bellevue University, NE Graduated 2005 2005 Microsoft® Office Suite Trainer

• BS Business Management

References(available(upon(request.

11 Y e a r s T o t a l T e n u r e

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