CORE COMPETENCIES

PROFESSIONAL SNAPSHOT

Managerial

Budget planning

Operations / Retail Management

Brand Management

ROI accountability

Business Tie-Ups

Key account management

Personnel management

Multi-tasking

Leadership

Functional

Business Development

Sourcing strategies

Relationship with principles / suppliers

Sourcing practices and procedures

Negotiation

Branding

Global sourcing

Controlling Inventory

An astute & result oriented professional with a successful track of over 20 years in Operations, sales, buying, sourcing, negotiations, merchandising and inventory management

An out-of-the-box thinker with a proven track record of increasing revenues, streamlining workflow and creating a team work environment to enhance productivity.

Managing all facets of merchandising functions like negotiations, stock controls, placing orders, managing relations with distributors, principles brand management, pricing & product launch strategy for long term sustainable results.

Mentoring, motivating and coaching talent to achieve the objectives.

Excellent proven negotiating skills

Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters.

Nov 2017 till Dec 2018 Intl. Grand Mart Hyper market, Abu Dhabi & Al Ain (UAE)

Store Operations Manager

1.Leadership:

Work closely with the General Manager in decision making and strategic planning for the Co-op. Be the person-in-charge in the absence of the General Manager. Align self with the Co-op Ends, business plan, vision, mission, and current strategies. Participate in Open Book Management and mentor staff accordingly. Lead and manage a team.

2.Supervision:

Oversee the operational departments: Grocery, Café, Produce, Wellness, and Front End. Hire and evaluate department manager positions. Approve staffing plans for sales department managers. Ensure all employees receive adequate on-the-job training. Approve expenditures for training expenses and coordinate with the General Manager and HR regarding education goals.

3.Store Operations:

Collaborate with Marketing Manager to develop storewide merchandising guidelines and strategic approaches to marketing efforts (such as advertising, promotions, and demos). Oversee quarterly storewide inventories. Accompany government inspectors and report to General Manager on actions needed. Ensure consistent product and purchasing guidelines for the organization. Establish and maintain excellent interdepartmental cooperation and functioning. Page 2 of 4 Job Description: Operations Manager

4 Planning and Finance:

Participate in development of annual operating, capital and cash budgets for the Co-op. Collaborate with General Manager and department managers and set objectives for department financial key indicators: sales, labor, inventory turns, etc. Monitor deviations from the established budget, work with managers to take corrective actions and report findings and actions to General Manager. Oversee departmental purchasing budgets.

4.Facilities & Security:

Ensure Co-op equipment is maintained in good working order. Oversee repair and maintenance projects. Ensure Co-op and grounds have systems to maintain the facility in clean, orderly condition, and meeting or exceeding Health Department standards as well as attractive and welcoming to customers. Oversee service providers such as waste management, pest control, landscaping, etc.Ensure security and safety of customers, staff, building and inventory.

Highlight:

Live Kitchen - concept

Retail activity and Road shows

Retail customer Value added services implementation.

June 2002 – July 2006 CARREFOUR Hypermarket, Dubai

Growth Path:

Jul 2002 – April 2004 Supervisor (Deira City Centre)

Apr 2004 -July 2006 Section Manager (Mall of the Emirates)

Role

Ensured seasonal analysis and ordering process (sample and product) is initiated as per defined deadlines

Maintained awareness of market trends, consumer behavior and trends as well as for competitor activities

Contributed to Integrated Sales and Marketing Plans in close coordination with other functions

`Analyzed sales data, account buying trends and forecasting future sales volumes

Supported wholesale business planning

Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Manage a team of Sales Executives and achieving monthly sales targets

Plan and organize sales promotions and present events to increase customer awareness and influence sales uptake.

Deploy, train, develop and support sales force to ensure required levels of competence and productivity.

Contribute to the development of business strategies and plans which are aligned with the business mission and objectives.

Highlights

Proven Success in achieving targets in a sales environment

Implementation of new concepts on Quarterly basis

Jul 2006 till May 2016 SHARAF DG. Dubai, UAE

Category Manager Growth Path:

Jul 2006-Aug 2008 Senior Buyer

Aug 2008- Jul 2010 Asst. Category Manager

Jul 2010–May 2016 Category Manager

Role

Coordinate with all levels of management to gather, analyze, summarize, and prepare recommendations on sourcing strategies, practices, and procedures

Manage Supplier Registration

Establish Supplier Profile including categorization based on service and product commodities

Responsible for Pre-qualification of suppliers

Creating Long term relationship with Suppliers and particularly develop Global and local Suppliers

Do service level measurement

Measuring the quality and timeliness of delivery (products and services)

Communication, facilitation & negotiation.

Lead store teams to achieve their sales targets, shrinkage targets and control operational costs in order to meet the Business Plan.

Maximize the potential of Store Management and Employees through performance management, coaching, and identifying development opportunities to ensure all stores are staffed correctly including succession planning and ongoing monitoring of manpower planning.

To champion the brand in stores and create a two way feedback loop with the brand teams to enhance Business performance, including recommendations for promotion or mark down.

Build external networks to understand Market trends and competitor activity that once fed back into central teams allows us to maintain a competitive advantage.

Contribute to all aspects of business development including new store openings and recommendations for closure. To liaise with internal and external parties to facilitate.

Ensure internal and external customer service is excellent through brand specific and Companywide training initiatives.

Highlights

Opening crew for Sharaf DG 14 stores

Contributed for the biggest crowd puller ever in Time square Centre Dubai

Promotion Success – maximum number of promotions in Sharaf DG

Handling multiple departments

Contributed to be the first retail store to have 100% branding in SDG

July 2016 till Nov 2017 TECHLINK SYSTEM LLC (UAE, QATAR & OMAN)

Retail Operations Manager

Role

Managing the entire product line life cycle from strategic planning to tactical activities.

Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.

Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.

Developing and implementing a company-wide go-to-market plan, working with all departments to execute.

Analyzing potential partner relationships for the product

Assist with the development of the annual marketing plan and for controlling advertising, promotion

and sales aids in accordance with the annual marketing plan.

Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.

Monitoring the pricing of products and analyzing the potential profitability

Monitoring product distribution and consumer reactions through focus groups and market research

Coordinating the launch programme to external customers as well as employees.

Accountability for pricing, marketing budget, volume forecasting, financial mix and P&L management.

Highlights

Ageing reduction

Corporate enhancement

Nov 1998 - Jan 2001 EMIRATES COOP SOCIETY SUPER MARKET, DUBAI.

Store Supervisor

Role

Surpassed daily, weekly, monthly, and annual sales goals consistently. Maintained lowest shrinkage companywide at a 0.3% rate. Top rated store in sales of brand specific pet foods.

Assisted customers with pet adoptions.

Responsible for overseeing staff/employees and carry out duties related such as submitting employee schedules to payroll handling employee evaluations/performance appraisals and raises, making schedules, training new employees and assigning tasks.

Handled all money i.e., batching out credit card machines, balanced tills during opening and closing of the store, making deposits throughout the day.

Marketed/advertised all products through use of corporate planograms, completed resets and displays and handled all visual merchandising, stocked shelves, emptied palettes and placed all orders to oversee inventory.

Maintained store through kennel cleaning, animal care/feeding, fronting shelves, and providing customers with unsurpassed service.

Jun 1996 -July 1998 Union Coop Society Hyper market in Dubai

Sales Man

Role

Merchandising in store for any assigned location. Follow up with Suppliers and merchandise

deliveries and recommended disposition of slow moving items.

Higher sales achievements to reach periodic sales targets.

Retail level distribution, coordinated with the vendors to ensure stock level maintenance

Ensure that any damaged or expired products are reported and removed from shelves

Attach pricing labels to items before placing them on shelves

Manage customers’ refunds and returns

Receive delivery of supermarket merchandise and make sure that all items are stored and

stacked properly

10th Jan 2019 to 25th October 2021 SARINDS Supermarket Kollam, Kerala, India

Store Operations Manager

Role

Improve profit and attain sales target of the supermarket

Deal with all complaints, queries, and other related customer service issues

Organize training, orientation, and supervise all departmental managers

Oversee receiving orders and stock control

Assign and schedule tasks for specific employees and also follow up on the results they generate

Complete all the operational requirements of the store

Appraise, monitor, and plan tasks to be given to individual staff members

Discipline, counsel, and coach employees to maintain positive result generation

ACADEMIC CREDENTIALS

B com – Manipal University, India.

MBA (Marketing) Nava Bharath Researching Educational Center, Karnataka, India.

ADDITIONAL SKILS

Computer Education from APTECH Dubai, UAE.

Proficient in Microsoft Office (Word, Excel, and Power point)

Excellent organizational, Interpersonal communication, Leadership, time management, and decision-making skills.

PERSONAL DETAILS

Date of Birth May 25th, 1973

Languages English, Hindi, Malayalam, Tamil & Arabic

Nationality Indian

Marital Status Married

Passport U5129914

Driving License India & UAE Driving License

Visa status Resident visa valid till 07-11-2024 (NOC available)

I assure best of my abilities and loyalty to your esteemed organization looking forward for an opportunity to serve you, my skills.

Thanking You Yours Sincerely, NIXON ISIDORE

CAREER PRECISE

EMPLOYMENT DETAILS

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