Executive Assistant Social Media Customer care writer content Creator

RACHAEL OBADIARU

Akobo, Ibadan.

070*-***-**** / *********@*****.***

SUMMARY

English graduate with 2 years of work experience in business management/administration, customer service, content development/writing, social media management, and digital communications. Able to understand and maintain internal business processes and manage resources. Also able manipulate words to attract, convert and retain customers across various platforms and communication channels: websites, blogs and social media.

WORK EXPERIENCE

WAVIS INVESTMENT LIMITED, Lagos – Executive Assistant to the CEO (Remote) Feb. 2020 – Present

·Act as liaison among employees, executives, clients, and other business partners.

·Manage information flow accurately and timely.

·Manage the CEO’s calendars and schedule meetings as at when due.

·Take minutes during meetings.

·Make travel and accommodation arrangements.

·Perform other administrative duties as assigned.

BRIGHTEST STAR COLLEGE, Ibadan – Social Media Manager Jan. 2021 – Present

·Write, edit, and manage all social media related content.

·Launch and manage social media presence on Facebook, Twitter, YouTube, Instagram, and other relevant social media platforms.

·Provide education and direction to the school’s departments, staff, and students on how to develop strategic social media plans.

·Build strong relationships with members of the media by providing constant, relevant, and newsworthy information on the social media sites.

·Develop, write, and present comprehensive reports.

·Perform miscellaneous job-related duties as assigned.

TRIDGE LIBRARY CONSULTING, Lagos – Customer Service Representative Feb. 2020 – Dec. 2020

·Managed large amounts of incoming phone calls and enquiries.

·Generated sales leads.

·Identified and assessed customers’ needs for maximum satisfaction.

·Built sustainable relationships and trust with customers through open and interactive communication.

·Provided accurate, valid, and complete information by using the right methods/tools.

·Resolved customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure complete resolution.

·Kept records of customer interactions, processed customer accounts and filed library documents

·Diligently followed the company’s communication procedures, guidelines and policies.

·Went the extra mile to engage and satisfy customers at all times.

·Processed orders, forms, applications, and requests.

·Provided feedback on the efficiency of the customer service process.

TRIDGE LIBRARY CONSULTING, Lagos – Front Desk Officer Jun. 2019 – Nov. 2019

·Kept the front desk tidy and presentable with all necessary materials.

·Greeted and welcomed guests warmly.

·Answered questions and addressed complaints.

·Answered all incoming calls and redirected them to the appropriate units.

·Received letters and packages for distribution.

·Checked, sorted, and forwarded emails appropriately.

·Monitored office supplies and placed orders when necessary.

·Kept updated records and files for records purposes.

·Monitored office expenses and costs.

·Took up other duties as assigned.

EDUCATION

B.A. English and Literary Studies (First Class Hons/Best Graduating Student)

Lead City University, Ibadan, Nigeria. 2015 -2019

CERTIFICATIONS

Diploma in Customer Relationship Management (CRM)

NEW HORIZON COMPUTER INSTITUTE

2019

Poise, Customer Service and Communication

LEAD CITY UNIVERSITY, IBADAN

2019

Diploma in Information Communication Technology (ICT)

NEW HORIZON COMPUTER INSTITUTE

2018

KEY SKILLS

·

·Creative Writing

·Proofreading and Editing

·Organizational Skills

·Research

·Administrative Operations

·Relationship Management

·Reporting

·Social Media Management

·Time Management

·Microsoft Office

·Negotiation

·

REFERENCES

Available on request

Contact this candidate