Bethany Lipari

Blue Springs, MO *****

adperh@r.postjobfree.com

+1-816-***-****

Articulate and motivated English major with a commitment to life-long learning, combined with strong interpersonal communication skills and an open-minded approach. Experienced in customer service. Learns new procedures and processes quickly; a team player adept at multi-tasking and organization in a fast-paced environment.

Work Experience

Front Desk Receptionist

The Accurso Law Firm - Kansas City, MO

April 2020 to November 2021

Responsibilities: Answer and direct phone calls and clients/visitors. Open and close case files and assist with file maintenance. Calendars and scheduling for attorneys/paralegals. Receive and distribute incoming mail and deliveries. Order office supplies and stock supply room and break room. Perform various other clerical/secretarial tasks as dictated by attorneys and paralegals. Skills: Communication with a professional demeanor on phone and in person. Proficiency on computers

(including Windows and Microsoft Office), scanners and copiers. Flexibility and adaptability to meet changing demands and situations.

Receptionist/Office Assistant

Law Office of Votava Nantz & Johnson, LLC - Kansas City, MO December 2018 to October 2019

Responsibilities: Answer phones, direct calls and take messages. Clerical duties, like filing and handling incoming and outgoing mail. Interacting with clients via the telephone and in person. Assisting attorneys and paralegals in various capacities.

Skills: Communication and interpersonal skills. Operation of scanner, copier, fax machine and other basic office equipment. Proficiency in Microsoft Office programs. Client Services Professional

H&R Block - Canyon Lake, TX

January 2015 to April 2015

Responsibilities: Scheduled appointments and other basic receptionist duties, like answering phones and taking messages. Received sensitive tax materials from clients, as well as monetary payments. Housekeeping duties.

Skills: Communication and interpersonal skills, in person and via telephone. Highly organized and attentive to small details. Pleasant demeanor and diplomatic way of dealing with problems. Operation of scanner, fax machine and other office equipment. Bookseller/Cashier

Bookseller, Barnes & Noble Bookstore - Independence, MO August 2009 to April 2010

Responsibilities: Answered and directed phone calls, located items and placed orders for customers using company’s computer system. Worked at the cash registers to check out customers. Assisted with inventory maintenance. Sold gift cards and store memberships. Performed basic housekeeping duties. Skills: Customer service skills, including: engaging with customers/shoppers to initiate a good experience in the store; ability to listen and assess customer needs, then striving to fulfill those needs; solving any problems that may arise with customer requests; diplomatically and patiently assisting any disgruntled shoppers.

Pharmacy Technician

Hy-Vee Food & Drug - Independence, MO

June 2006 to August 2008

Responsibilities: Assist pharmacist in filling prescriptions by receiving drop-offs from patients, entering prescriptions into the computer, counting and labeling pill bottles, assisting customers and answering questions. Acted as a verbal liaison between patients, insurance companies and doctors' offices. Answered and directed phone calls. Performed basic housekeeping duties. Skills: Computer skills and knowledge of specialized pharmacy software. The ability to communicate discreetly to protect confidentiality laws. Interpersonal and problem solving skills. The ability to be a part of a team, while still able to work autonomously when necessary. Close attention to detail. Education

Bachelor of Arts in English

University of Missouri Kansas City - Kansas City, MO Skills

• Filing (1 year)

• Proofreading, editing, writing (10+ years)

• Customer Service Skills (8 years)

• Microsoft Office Suite

• Customer Service

• Front Desk

• Greet

• Pharmacy technician experience

• Computer skills

• Administrative experience

Certifications and Licenses

Women's Employment Network--Certificate of Graduation October 2018 to Present

Graduate of Career Transition Program

Participated in the Workplace Management Series: Goal-Setting and Time Management, Workplace Etiquette, Four Temperaments, Problem Solving and Decision Making Assessments

Logic & critical thinking — Expert

January 2020

Using logic to solve problems.

Full results: Expert

Customer focus & orientation — Expert

January 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

VOLUNTEER EXPERIENCE

2017-current: Classroom Volunteer, Lincoln Elementary School, Lincoln, MO

• plan and execute holiday parties for classroom

• read books and play games for story hour

CORE COMPETENCIES

•Proficient user of Microsoft Office Suite

•Routinely utilize standard office equipment such as copiers, printers, scanners

•Highly developed grammar, editing, and proofreading skills

•Performed filing, data-entry and inventory maintenance

•Dedicated to establishing rapport with patrons/customers by greeting and assessing needs

•Researched and composed papers using online databases and library computer catalogues in order to synthesize the research into papers with precise bibliographic format

•Marketed and sold store memberships, gift cards and other holiday promotional items

•Operated cash registers and processed monetary transactions of up to $1,500 per shift

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