Victoria Kimbrough

**** ***** ****** ******, ** *8091 Tel: 586-***-**** adper7@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Peak-performing professional with more than 15 years facilitating administrative support to senior management in the business industry. Well-versed in streamlining office workflow and executing workload criteria consistent with corporate directives. Leverages talent in office management, clerical support, inventory, payroll processes, data entry, and handling multi-phone line communications.

Highly effective in time management and balancing competing details with the Innate ability to rapidly respond to changing circumstances, identify problems, and make astute decisions. Proficient in Microsoft Office: Excel, PowerPoint, Word, Access, and Outlook. Keyboarding, Windows, and Internet.

AREAS OF EXCELLENCE

−Bookkeeping / Payroll

−Word Processing

−Clerical Activities

−Document Processing

−Correspondences

−Data Entry / Tracking

−Office Management

−Phone Communications

−Focused Customer Service

CAREER HIGHLIGHTS

WORK EXPERIENCE

Proctor Financial, Troy, MI Feb 2017 – Present

Insurance Processing Associate/Quality Control Coordinator

Responsible for updating insurance information according to client defined business rules: cancellations, reinstatements, declarations, endorsements, and payments.

Problem solved and sustain adequate workflow volume

Called agents and carriers to obtain insurance information.

Performed quality reviews to assure that data entry staff is entering insurance information correctly.

Bath & Body Works, Oakland Mall (Seasonal), Troy, Michigan Oct 2015 – Dec 2015

Sales Associate/Cashier

Effectively processing transactions while successfully communicating and assisting customers both internally and externally.

Daily monitoring and responding to emails from customer's questions and concerns

demonstrates a genuine desire to provide excellent customer service to both internal and external customers

multi-task, while being attentive to customers and remaining flexible to the needs of the business

Five Brothers Mortgage Servicing Company, Warren, MI Aug 2014 – Feb 2017

MSP Processor, First Time Vacant & Exterior Inspections Representative

Communicate successfully with inspectors, contractors, and closing agents/realtors to obtain missing documents or photos for loans using email and telephone.

Daily monitoring and responding to emails from customer's questions and concerns.

Verifying, reviewing and executing vacant property loans for Wells Fargo & Cenlar Subservicing Company through MSP and BlackKnight database.

Assign inspections to and submit results uploaded from inspectors and contractors.

Online county loan searches for property and property address verifications.

Process damages on First Time Vacancy Reports.

Lenderlive (Aerotek), Madison Heights, Mi. Nov 2013- May 2014

Title Production Coordinator

Performed clerical and Title documentation data entry tasks

Ensured that the title orders are successfully transmitted to the correct abstract source.

Received documentation updates and correct information in system

Viewed, accessed and worked with confidential financial data

Flagstar Bank, Troy, MI Oct 2012 – Jun 2013

Final Docs Associate

Communicated effectively with brokers, correspondents, closing agents and/or county clerk offices to obtain missing or corrected final documents for closed and funded loans using email, telephone and fax.

Daily monitoring and responding to emails from customer's questions and concerns.

Verifying, reviewing and clearing final documents problems ensuring accuracy for first lien position.

Faxing or sending final documents to brokers, correspondents and closing agents for corrections.

Online county loan searches for assignments and security instruments to determine if the final document has been recorded and indexed.

Research settlement statements, title commitments, appraisals and other closing documents required to cure defective recorded security instruments and final title policies.

Quicken Loans, Detroit, MI Aug 2012 – Oct 2012

Client Care Specialist

Communicated effectively with all clients using email, telephone and fax.

Quickly and efficiently obtain all client conditions/requirements required throughout the loan process.

Assessed underwriting conditions in order to communicate them to clients.

Maintained professional communication with clients, vendors, underwriters and mortgage bankers.

Everest Institute, Southfield, MI May 2000 – Jan 2011

Administrative Assistant

Provided administrative support to school President in clerical processes and special projects.

Managed all phases of reception area and communications to ensure a smooth workflow.

Eliminated paper trail by converting all handwritten documents into electronic forms.

Responded to incoming calls and relayed messages to appropriate departments.

Trained new reception personnel in data entry, reception tasks, and appropriate interaction with customers and potential school candidates.

Processed and closed-out student files and checked documentation for accuracy.

Assisted in inventory and payroll processes.

United Parcel Service, Madison Heights, MI May 1995 – Oct 2000

Administrative Assistant / Office Specialist

Managed business office activities and supervision of four company employees.

Answered multi-phone line communications, responded to customer queries, and resolved complaints.

Meticulously audited hazardous materials passing through the center.

Dispatched drivers and located customer packages.

Performed data entry processes and prepared payroll.

EDUCATION

STRAYER UNIVERSITY

Business Administration, 2012

DORSEY BUSINESS SCHOOL

Computer Application Specialist, 2000

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