Welfare Specialist Support Coordinator
Resume:
LaSharn King
Lake Charles, La 70607
Home: 337-***-****
Cell: 337-***-****
PROFESSIONAL PROFILE
I am an innovative, result driven administrative professional with demonstrated knowledge collaborating with senior management to conduct strategic planning in order to support and further company goals. I am a change agent, with exceptional decision making skills as I am responsible for making crucial determinations on a daily basis, affecting overall client services which could result in adverse consequences for an applicant. Combine the ability to identify and implement simple solutions to complex problems with hands-on, led by example management style, which fosters a culture of teamwork, shared mission and a dedication to excellence. I have worked in the social service field for 28 years and became a Mental Health Professional for the state of Georgia in 2001.
PROFESSIONAL EXPERIENCE
Holly Hill Nursing & Rehab Center May 2011- Present
Social Services Director
Ensured residents had basic resources and superior social quality of life needs. Assisted residents with and maintained Medicare/ Medicaid documentation. My duties provided assistance successfully with Medicaid applications and understanding. My current position qualified to Utilized MDS 2.0, 3.0, Point Click Care, and Point of Care for resident assessments to meet state requirements. Developed and implemented care plans for all residents. Job required to assessed residents' mental health and behavioral needs. Duties required Working closely with Hospice and Home Health organizations, local hospitals, and mental health facilities. Duties required resolving conflict and investigating grievances through the entire facility .Job description accountable for continued Investigated resident/ family member complaints and/or grievances. Discharge planning major part of my duties referring residents to outside services and outreach programs. Duties managed residents' skilled services in accordance with the Therapy Department. I am responsible for problem solving using needs assessment and using the ADDIE assessment. The Primary duties are training and development of all new and ongoing employees. Develop training modules that enhance productivity and service. Provide innovative ways to improve quality assurance. Continue to develop Interpersonal skills that assist in collaborating with other agencies to meet the needs of the clients. Supervise the transportation department. Provide information on managed care to our clients and family members.
Department of Children Family Services June 2009-May 2011
Child Welfare Specialist I
Duties Intel’s responsibility for a case load of approximately twenty cases regarding child welfare and family services. Responsible for completing court reports developing case plans for reunification. Developed case plans, documentation of daily progress notes, and completed home assessments for family placement. Responsible for providing training for certified Foster Parents. Provide documentation for each individual case.
Cadence of Arcadia October 2007-June 2009
Support Coordinator
Responsible for quarterly visits, assessments, and developing case plans for senior populations and individuals with mental and physical disabilities. Required to make monthly phone calls and and monitor the Providers that serve these clients.
Lake Charles Care Center March 2006- September 2007
Social Services Director
Collaborated with the treatment team regarding the condition of the senior population within the home, and participated heavily in the decision-making process concerning the treatment plan to be followed. Restructured and implemented a more effective procedure for managing caseloads by streamlining the scheduling of appointments, establishing a more cognitive evaluation of case records recommending changes proactively. Responsible for documentation and progress notes of approximately 160 residents on a regular basis. Responsibilities successfully managed day-to-day operations of the facility, reviewing and conducting psychological assessments of all residents. Counseled residents individually, offering sound, psychological advice and adhered to all state regulations regarding confidentiality. Facilitated resident group counseling sessions to effectively assist the resident and their families.
Holly Hill Nursing & Rehab Center March 2003-March 2006
Social Services Director
. Assisted residents with and maintained Medicare/ Medicaid documentation. Utilized MDS 2.0 for resident assessments. Developed and implemented care plans for all residents. Social worker has responsibility Assessed residents' mental health and behavioral needs. Job duties worked closely with Hospice and Home Health organizations, local hospitals, mental health facilities, and other governmental agencies. Social Services Investigated resident/ family member complaints and/or grievances. Referred residents to outside services and outreach programs. Scheduled appointments for Doctor's visits and other community based resources. Presented as advocate in court appearances for residents. Was responsible for the change in direction taken to resourcefully supervise, train, and evaluate personnel, resulting in a more motivated, highly productive staff. Implemented team building techniques, supervised staff offering a solid direction achieving goals and initiatives set forth. Supervise staff of six including Social Worker, Transportation worker and two escorts.
Behavioral Health Services, New Focus Center for Women Sept 1997- Jan 2003
Social Services Provider/ Case Manager
Responsible for launching a successful program which provided group therapy for women with substance abuse issues receiving TANF benefits. Educated consumer/ clients on topics that included addiction process, issues pertaining to women, and parenting skills. Collaborated with TANF case workers and child protective services, exchanging information to assist women and their families. Managed all case files, provided assessments of clients through group and individual counseling sessions. Documented all findings as well as the progression of each member and their families. Provided transportation for clients to counseling sessions and other agencies. Made regular in-home visits for a case load of 15-20 clients.
Calcasieu Parish Women's Shelter Sept 1990-September 1997
Primary Counselor
Duties provided counseling services and referrals to outreach programs to women who were a resident of the shelter. Position requires daily documentation, assessments, admissions, discharges, marketing, and referrals.
EDUCATION
University of Phoenix
November 2017
Master of Business Administration
University of Phoenix
May 2014, Graduate
Adult Education and Training
McNeese State University
Graduate 1989
Bachelor of Science in Criminal Justice
EXPERTISE & SKILLS
Duties require Training and development using the ADDIE strategy. The job is Responsible for implementing Policy design and administration. Job Specializes Human Resource management andProgram development. I have 28 years of social service experience. Proficient with MDS 2.0, 3.0, and Point Click Care. Documentation and Case management. Ability to effectively manage large caseloads. Extensive knowledge of Medicare/ Medicaid. Proficient in Microsoft Software, Word, Access, Excel, and Power Point. Also have working knowledge of Windows XP and other office software. I am licensed tax professional.
*References upon request
Wanda Keyes
***@******.***
Lazetter Fontentot
********.****@**.***
Nichelle Smith
********@*********.***
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