NICOLE MATHIS

**** ***** **** ** ******

adpeql@r.postjobfree.com

PH: 678-***-****

PROFESSIONAL GOAL

Seeking a leadership position in Office Administration. This opportunity showcases proven management and organizational skills in Sales and Commercial lines of business and dedication for a company that values employee initiative and provides growth potential within the organization. PROFESSIONAL EXPERIENCE

2016- PRESENT

COLONIAL PIPELINE COMPANY

EXECUTIVE ASSISTANT

SUPPORTS CHIEF COMMERCIAL OFFICER, VP OF COMMERCIAL AFFAIRS, DEPARTMENT DIRECTORS AND MANAGING DIRECTOR. PROVIDE ADMINISTRATIVE SUPPORT TO CHIEF COMMERCIAL OFFICER AND COMMERCIAL AFFAIRS MANAGEMENT TEAM. MANAGE TRAVEL AND CALENDAR FOR CCO. COMPLETE AND COORDINATE DAILY TASK FOR EXECUTIVES. MANAGE DEPARTMENT YEARLY SPENDING BUDGET. PROCESS MONTHLY EXPENSE REPORTS. COORDINATE AND CREATE AND MAINTAIN OUTLOOK CALENDARS FOR INTERNAL AND CUSTOMER MEETINGS. CREATE AND MAINTAIN PROJECT MANAGEMENT REPORTS FOR COMPANY LEADERSHIP, CREATE, ORGANIZE AND MAINTAIN SHARED FILES AND FOLDERS FOR PERTINENT REPORTS AND PRESENTATIONS, ASSIST TECHNICAL MANAGEMENT IN SYSTEM PROCESS IMPROVEMENT INITIATIVES, PLAN AND EXECUTE CUSTOMER MEETINGS AND EVENTS. REVIEW AND NEGOTIATE VENDOR CONTRACTS, ORDER COMPANY SWAG, GIFTS AND GIVEAWAYS, FOSTER AND DISPLAY COMPANY VALUES, BUILD AND MAINTAIN EXCELLENT INTERNAL AND EXTERNAL WORKING RELATIONSHIPS.

2013-2016

RICOH USA

SENIOR ADMINISTRATIVE ASSISTANT

SUPPORTS MARKETPLACE VP AND DIRECTOR OF SALES

MONITOR AND MANAGE KEY FUNCTIONAL PROCESSES OF THE SALES OFFICE BY BUILDING PROFESSIONAL RELATIONSHIPS WITH CUSTOMERS, VENDORS AND SALES TEAMS. CREATE STATISTICAL SALES REPORTS FOR SALES TEAMS. ASSIST MARKETPLACE MANAGERS AND SALES REPS WITH INVENTORY CONTROL MONITORING AND ISSUES. CREATE SPECIALIZED REPORTS FOR SALES RESULTS, SALES MONITORING AND MARKETPLACE CONTEST. ASSIST WITH THE RESOLUTION OF PENDING SALES ORDERS. COMMUNICATE SPECIAL INSTRUCTIONS TO THE DISPATCH TEAMS AND PRODUCT WAREHOUSE FOR COORDINATED TRANSITION OF PRODUCTS TO CUSTOMERS. SCHEDULE AND ORGANIZE LOGISTICS FOR SALES MEETINGS AND CONFERENCES. MAINTAIN CALENDARS FOR VP AND DIRECTOR OF SALES. MANAGE AND MAINTAINS PRIVATE AND CONFIDENTIAL DEPARTMENTAL FILES, RECORDS AND ISSUES. COORDINATE MAINTENANCE FOR LOCAL OFFICE FACILITIES AND EQUIPMENT. MANAGE VENDORS, RESOURCES AND OFFICE COMMUNICATIONS. MAINTAIN DEPARTMENT LOGS, FILES AND REPORTS. PROVIDE ADDITIONAL ASSISTANCE AND ASSUMES CROSS-FUNCTIONAL DUTIES AS NECESSARY. PROVIDE GUIDANCE TO ENTRY LEVEL ADMINISTRATIVE STAFF.

2012-2013

JC PENNEY DISTRICT OFFICE

DISTRICT OFFICE ADMINISTRATOR

PROVIDE EXECUTIVE SUPPORT FOR ATLANTA AREA DISTRICT LEADER. MANAGE DISTRICT LEADERS TASK BY CREATING OFFICE EFFICIENCIES, ORGANIZATION AND DELEGATION. PREPARE ALL SALES AND PROGRESS REPORTS FOR THE DISTRICT. PREPARE ALL WRITTEN CORRESPONDENCE. MANAGE TRAVEL, CALENDAR, AND EXPENSE REPORTS. SCHEDULE INTERNAL AND EXTERNAL MEETINGS. GREET OFFICE VISITORS. SERVE AS THE LIAISON FOR DISTRICT LEADER WITH ALL STORES, CORPORATE OFFICE AND STORE LEADERS. ADVISE 19 STORE LEADERS ON DISTRICT LEADERS DIRECTION. REVIEW AND PRIORITIZE INCOMING REQUEST FROM STORES. ASSIST DISTRICT LEADER WITH THE CREATION AND DISTRIBUTION OF PROCEDURES AND LEADERSHIP INITIATIVES. PREPARE AND MAINTAIN ALL INTERNAL ORGANIZATION DOCUMENTS. ANSWER INCOMING CALLS TO DISTRICT LEADER. RESOLVE CUSTOMER COMPLAINTS FOR DISTRICT STORES. 2012

UPS- ASK STAFFING

SR. ADMINISTRATIVE ASSISTANT III

ESTABLISH AND MAINTAIN RELATIONSHIPS WITH SALES, OPERATIONS AND FINANCE DEPARTMENTS. PROVIDE DAILY SUPPORT TO AIR FREIGHT MANAGEMENT TEAM. ASSIST PRICING TEAM WITH PROPOSALS AND IMPLEMENTATION. MANAGE AIR FREIGHT ACCOUNTS BY PROVIDING CUSTOMER SERVICE AND ACCURATE, TIMELY SUBMISSION OF DOCUMENTATION. PREPARE PRICING REPORTS USING UPS PRICING DATABASE AND EXCEL. PROVIDE DAILY SUPPORT TO AIR FREIGHT MANAGEMENT TEAM. PERFORM QUALITY CONTROL AUDITS FOR ACCURACY AND REPORTING PURPOSES. COMPLETE PRICE LOG REQUEST AND INQUIRIES. COMPLETE PRICING QUOTES. COMPLETE AD HOC ANALYSES ON FINANCIAL IMPACTS OF PRICING SCENARIOS. 2008 –2010

DARBY BANK & TRUST

COMMERCIAL BANK

OFFICE MANAGER

MANAGE COMMERCIAL LENDING OFFICE AND PROVIDE EXECUTIVE SUPPORT FOR THE VALDOSTA CITY BANK PRESIDENT. BUILD AND MAINTAIN CLIENT RELATIONSHIPS. HANDLE CONFIDENTIAL AND TIME SENSITIVE ASSIGNMENTS. COORDINATE STAFF TRAINING. SERVE AS A LIAISON FOR COMMERCIAL BANKING CLIENTS. PREPARE OFFICE CORRESPONDENCE. MAINTAIN WEEKLY AND MONTHLY SALES REPORTS. ORDER OFFICE SUPPLIES AND MANAGE PROCUREMENT AND EXTERNAL VENDORS. COORDINATE OFFICE EVENT PLANNING. COORDINATE OFFICE SYSTEM RESOLUTIONS WITH IT STAFF. . MANAGE ALL INTERNAL AND EXTERNAL FACILITY RELATED MATTERS. SUBMIT EXPENSE REPORTS. MAINTAIN CALENDAR FOR VALDOSTA CITY PRESIDENT. PREPARE TRAVEL ARRANGEMENTS. SR. LOAN ADMIN (2007-2008)

PROCESS COMMERCIAL AND NEW CONSTRUCTION LOAN DOCUMENTS. ORDER FLOOD CERTIFICATIONS. ORDER EQUIFAX BUSINESS CREDIT REPORTS. SCHEDULE AND ATTEND LOAN CLOSINGS. PROCESS POST AND PRE LOAN DOCUMENTATION. REVIEW AND PROCESS LOAN RENEWALS AND MODIFICATIONS. RESEARCH COLLATERAL LIENS AND ORDER BANK APPRAISALS. ATTEND LOAN CLOSINGS FOR BANK REPRESENTATION OF DOCUMENTS AND DISBURSEMENT OF FUNDS ON BEHALF OF THE REGIONAL BANK PRESIDENT AND CONSTRUCTION LOAN LENDER. SERVE AS BRANCH NOTARY. PREPARE CLOSING PACKAGES AND PERFORM QUALITY ASSURANCE CHECKS FOR COMPLIANCE AND FORWARD TO THE LOAN OPERATIONS DEPARTMENT.

1989-2007

KEY BANK

REAL ESTATE CAPITAL FHA DIVISION

EXECUTIVE ASSISTANT (2006-2007)

PROVIDE EXECUTIVE SUPPORT FOR THE NATIONAL DIRECTOR FHA DIVISION. MAINTAIN QUARTERLY SALES AND PIPELINE REPORTS FOR NATIONWIDE SALES TEAM. PROCESS CLIENT ADVANCES VIA ACH AND WIRE TRANSFERS ACCORDING TO HOUSING AND URBAN DEVELOPMENT PROCEDURES. MAINTAIN MEETING SCHEDULES. COORDINATE AND SCHEDULE TEAM MEETINGS, TELEPHONE CONFERENCES, TRAVEL ARRANGEMENTS AND TRAINING FOR DIRECTOR AND STAFF. MAINTAIN CLIENT CLOSING BINDERS WITH EXECUTED DOCUMENTS FROM BORROWERS AND THIRD PARTIES. PROCESS ACCOUNTS PAYABLES FOR FHA CLIENT LOANS AND THIRD PARTY FEES. BUSINESS CONTINUITY PLANNER FOR THE DULUTH GA OFFICE, FHA DIVISION. TRAINED AND CREATED INSTRUCTION DOCUMENTATION FOR EMPLOYEE ROLES AND RESPONSIBILITIES DURING DISASTER RECOVERY WHICH ENSURE FACILITIES, EMPLOYEES AND EQUIPMENT PLANS ARE IN PLACE IN CASE OF WEATHER, TERRORISM OR TECHNICAL EMERGENCY. GLOBAL TREASURY MANAGEMENT

SENIOR TREASURY MANAGEMENT ANALYST (2000-2005)

PROVIDE SALES SUPPORT FOR UPPER MIDDLE MARKET-HIGH PERFORMING CASH MANAGEMENT SALES OFFICER, SERVICING COMMERCIAL BUSINESS, HEALTHCARE AND DEALER FINANCE CLIENTS. SERVE AS THE MAIN POINT OF CONTACT FOR COMMERCIAL LENDING CLIENTS. PROCESS NEW CLIENT SERVICE REQUEST AND CHANGE REQUEST. PROCESS OVERDRAFTS, WIRE TRANSFER AND MANUAL ACH REQUEST. WORK WITH INTERNAL AND EXTERNAL CLIENTS SUCH AS COMMERCIAL BANKING RELATIONSHIP MANAGERS AND COMMERCIAL CREDIT TO RESOLVE CLIENT ISSUES AND PROCESS CLIENT REQUEST. MAINTAIN SALES REPORTS AND UPDATE PIPELINE REPORTS ON SALES SOFTWARE. CROSS SALE PRODUCTS AND SERVICES. WORK AS BANK LIAISON WITH CEO’S, CFO’S, CONTROLLERS AND FINANCE PERSONNEL OF COMMERCIAL BUSINESS TO MEET THEIR NEEDS AS IT RELATES TO BANK PRODUCTS AND SERVICES. PRIVATE BANKING OPERATIONS

SECTION SUPERVISOR (1998-2000)

SUPERVISE STAFF AND MANAGE DAILY PROCESSING OF PRIVATE BANKING MAINTENANCE DEPARTMENT. DEVELOP AND MAINTAIN CLIENT RELATIONSHIPS INTERNAL AND EXTERNAL. PERFORM BASIC HUMAN RESOURCE FUNCTIONS INCLUDING PERFORMANCE REVIEWS, TRAINING STAFF ON NEW PRODUCTS AND PROCEDURES. REPORT DEPARTMENT SERVICE LEVELS ON SCORECARD TRACKING SYSTEM. WORK AS A TEAM WITH SECTION MANAGER AND COORDINATOR TO DEVELOP AND ENHANCE BEST PRACTICES. CONDUCT DEPARTMENT AND DEVELOPMENT DEPARTMENT MEETINGS.

Computer Software: All Microsoft Office applications, Outlook, CONCUR, Oracle, SalesForce Cloud 365, Lotus Notes, Outlook, Automated Financial Systems, Ariba OSI data systems, Laser Pro documentation system, Hogan mainframe, DHP proposal system, SAS (sales automation system). Training and accreditation: Workplace Safety 2020, Business Continuity Accreditation 2006, Treasury Management Sales development, Developing Client Relationships, Telephone Techniques, Time Management, Information Security Fraud and Awareness.

EDUCATION

Georgia Military College, Stone Mountain GA

Business Administration