Dawn Torres

***** ***** **** ******

Clermont, Fl. 34714

352-***-****

adpeqb@r.postjobfree.com

Objective

Motivated, Energetic, Competent individual with over 14 years of experience in the healthcare industry

Experienced, CORE trained, Med Tech Certified, strong sales background Executive Director

Exceptional public speaking skills enhanced by daily customer contact, case conferences with professionals including physicians, case managers, RN’s, and other healthcare providers

Experience with numerous Annual, revisit, and complaint surveys, with providing hands-on organized assistance during the entire process

Experienced in Medicare, Medicaid, and insurance verifications, with the ability to discus with families private pay and collection calls of funds due to the facility

Work History

Savannah Court of Lakeland (Assisted Living) – 2/24/2020 to current

Executive Director

Manage monthly department budgets

Interview, hire, maintain staff morale, to eliminate high turnover rates

AHCA and FDOH precautionary measures to maintain a Covid-19 Free environment, to ensure the safety of our residents and staff

Conduct and/or attend daily, weekly, monthly meetings with in house staff, and/or corporate office

Assist with Marketing, tours, move-in to increase revenue.

Brookdale Highlands (Assisted/Memory Care Community) – 7-23-2018 to 2-13-2020

Sales Manager

Responsible for all leads within the network, scheduling and conducting visits

Business Development for community and responsible for census, and create quarterly plans

Keeping systems up to date with accurate information, communication within the team

Attending district meetings, family meetings, resident meetings, etc.

Current CORE trained and licensed

The PARC (Post Acute Rehabilitation Center) – 04-2015 to 09-1-2018

Assistant Administrator

Promote a safe environment, and establish good working relationships with all residents, staff, and visitors

Successfully educate and implement patient care safety protocols and procedures to staff

Auditor and bookkeeper of rehabilitation restoration for corporate and independently group proprietors

Facilitate interviews for interdepartmental employment and promotion opportunities, and resigned employees

Payables and Receivables departmental lead

Provide corporate compliance training to abide by OSHA guidelines

Responsible for facility in the absence of the Administrator

The Grove Fox Valley (Nursing and Rehabilitation Center) – 03-2014 to 04-2015

Business Office Manager/Training and Performance Specialist

Monthly record bookkeeping and development for residents’ financial portfolio to corporate

Complete Medicaid applications, manage residents’ accounts

Assist with sister facilities clean-up of account receivables

Assist with annual survey preparation

Obtain all vendor contracts and update as needed

Chateau Nursing and Rehabilitation Center – 05-2013 to 02-2014

Extended Care LLC

Admissions Director

Return placement due to flood and evacuation of previous facility, and to assist with admissions to increase census and Medicare

Snow Valley Nursing and Rehabilitation Center – 11-2009 to 05-2013

Extended Care LLC

Director of Business Development/Admissions Director

--Return placement to address drastic decrease in census

Doubled the number of referrals and expanded referral base to meet monthly census goals

Increased census from 30 residents with Medicare of 0, to 51 residents with stable Medicare of 10

Keeping an excellent relationship with physicians, hospitals and communities

Organizing events and luncheons with physicians to encourage referrals

Maintain customer service to increase positive word of mouth in community

Complete Medicaid applications accurately and timely to reduce excess cost to the facility

Chateau Nursing and Rehabilitation Center – 11-2001 to 11-2009

Extended Care LLC

Memory Care Unit Coordinator

Staff oversight, making sure documentation is accurate and complete, residents are engaged in dementia programs, and unit appearance for residents and staff

Complete all Social Service documentation for 50+ residents

Keep unit State survey ready at all times

Consistently achieve expected goals and objectives of quantitative and qualitative methods based on provision of support during resident’s Activities of Daily Living (ADL) evaluations

Chateau Nursing and Rehabilitation Center

Extended Care LLC

Admissions Coordinator

Conduct tours timely and efficiently to achieve a high conversion rate

Communicate with social workers, physicians, and family members to establish and maintain a good relationship

Process referrals within 15 minutes to increase census and referral flow

Keep admission logs updated for accurate data on inquiries, admits, and discharges

Counseling families with move-in process in order to create positive customer service experience

Chateau Nursing and Rehabilitation Center

Extended Care LLC

Social Service Assistant

Complete all documents and assessments in a timely manner for proper reimbursement

Ensure resident rights through staff training and ethics

Resolve resident and or staff conflict

Address and rectify family and resident complaints

Conduct group or one on one coaching and development sessions with patients, based on behavioral health needs analysis, to improve physical wellness and coping techniques to increase proficiency in reaching desired health and longevity

Lakewood Nursing and Rehabilitation Center – 06-2007 to 10-2007

Extended Care LLC

Community Relations/Admissions Director

Touring potential residents/families

Marketing at hospitals and communities

Assuring all admission paperwork and logs are up to date and organized

Assuring staff are trained appropriately for tours and inquiry calls to ensure 24/7 coverage

Conduct in-services with staff for tours/inquiry calls

Snow Valley Nursing and Rehabilitation Center – 08-2006 to 07-2007

Extended Care LLC

Community Relations/Admissions Director

Securing Admissions, taking inquiry calls, preparing daily census

Keeping logs accurate for up to date information

Internal and External Marketing

Preparing documents for meetings

Making sure the Medicaid applications are done accurately and timely to reduce excess cost to the facility

Lexington Health Care – 01-2006 to 08-2006

Orland Park

Admissions Director

Touring potential residents and families

Signing contracts with families and residents

Preparing chart paperwork, rooms, for admits

Lexington Health Care – 11-2004 to 01-2006

Orland Park

Medicaid Liaison

Accurate and timely completion of Medicaid applications

Deliver Medicaid applications to aid office and attend hearing when necessary

Lexington Heath Care – 08-2004 to 11-2004

Orland Park

Social Service Assistant

Take care of complaints, concerns, that occur to ensure families and residents are comfortable at facility

Assist with activities on the unit to engage residents throughout the day

School History

College of DuPage in Glen Ellyn – Started 01-2008-Graduated 05-2009

Long Term Administration

Social Gerontology

Contact this candidate