Admissions Director Coordinator
Resume:
Dawn Torres
Clermont, Fl. 34714
******.**@*******.***
Objective
Motivated, Energetic, Competent individual with over 14 years of experience in the healthcare industry
Experienced, CORE trained, Med Tech Certified, strong sales background Executive Director
Exceptional public speaking skills enhanced by daily customer contact, case conferences with professionals including physicians, case managers, RN’s, and other healthcare providers
Experience with numerous Annual, revisit, and complaint surveys, with providing hands-on organized assistance during the entire process
Experienced in Medicare, Medicaid, and insurance verifications, with the ability to discus with families private pay and collection calls of funds due to the facility
Work History
Savannah Court of Lakeland (Assisted Living) – 2/24/2020 to current
Executive Director
Manage monthly department budgets
Interview, hire, maintain staff morale, to eliminate high turnover rates
AHCA and FDOH precautionary measures to maintain a Covid-19 Free environment, to ensure the safety of our residents and staff
Conduct and/or attend daily, weekly, monthly meetings with in house staff, and/or corporate office
Assist with Marketing, tours, move-in to increase revenue.
Brookdale Highlands (Assisted/Memory Care Community) – 7-23-2018 to 2-13-2020
Sales Manager
Responsible for all leads within the network, scheduling and conducting visits
Business Development for community and responsible for census, and create quarterly plans
Keeping systems up to date with accurate information, communication within the team
Attending district meetings, family meetings, resident meetings, etc.
Current CORE trained and licensed
The PARC (Post Acute Rehabilitation Center) – 04-2015 to 09-1-2018
Assistant Administrator
Promote a safe environment, and establish good working relationships with all residents, staff, and visitors
Successfully educate and implement patient care safety protocols and procedures to staff
Auditor and bookkeeper of rehabilitation restoration for corporate and independently group proprietors
Facilitate interviews for interdepartmental employment and promotion opportunities, and resigned employees
Payables and Receivables departmental lead
Provide corporate compliance training to abide by OSHA guidelines
Responsible for facility in the absence of the Administrator
The Grove Fox Valley (Nursing and Rehabilitation Center) – 03-2014 to 04-2015
Business Office Manager/Training and Performance Specialist
Monthly record bookkeeping and development for residents’ financial portfolio to corporate
Complete Medicaid applications, manage residents’ accounts
Assist with sister facilities clean-up of account receivables
Assist with annual survey preparation
Obtain all vendor contracts and update as needed
Chateau Nursing and Rehabilitation Center – 05-2013 to 02-2014
Extended Care LLC
Admissions Director
Return placement due to flood and evacuation of previous facility, and to assist with admissions to increase census and Medicare
Snow Valley Nursing and Rehabilitation Center – 11-2009 to 05-2013
Extended Care LLC
Director of Business Development/Admissions Director
--Return placement to address drastic decrease in census
Doubled the number of referrals and expanded referral base to meet monthly census goals
Increased census from 30 residents with Medicare of 0, to 51 residents with stable Medicare of 10
Keeping an excellent relationship with physicians, hospitals and communities
Organizing events and luncheons with physicians to encourage referrals
Maintain customer service to increase positive word of mouth in community
Complete Medicaid applications accurately and timely to reduce excess cost to the facility
Chateau Nursing and Rehabilitation Center – 11-2001 to 11-2009
Extended Care LLC
Memory Care Unit Coordinator
Staff oversight, making sure documentation is accurate and complete, residents are engaged in dementia programs, and unit appearance for residents and staff
Complete all Social Service documentation for 50+ residents
Keep unit State survey ready at all times
Consistently achieve expected goals and objectives of quantitative and qualitative methods based on provision of support during resident’s Activities of Daily Living (ADL) evaluations
Chateau Nursing and Rehabilitation Center
Extended Care LLC
Admissions Coordinator
Conduct tours timely and efficiently to achieve a high conversion rate
Communicate with social workers, physicians, and family members to establish and maintain a good relationship
Process referrals within 15 minutes to increase census and referral flow
Keep admission logs updated for accurate data on inquiries, admits, and discharges
Counseling families with move-in process in order to create positive customer service experience
Chateau Nursing and Rehabilitation Center
Extended Care LLC
Social Service Assistant
Complete all documents and assessments in a timely manner for proper reimbursement
Ensure resident rights through staff training and ethics
Resolve resident and or staff conflict
Address and rectify family and resident complaints
Conduct group or one on one coaching and development sessions with patients, based on behavioral health needs analysis, to improve physical wellness and coping techniques to increase proficiency in reaching desired health and longevity
Lakewood Nursing and Rehabilitation Center – 06-2007 to 10-2007
Extended Care LLC
Community Relations/Admissions Director
Touring potential residents/families
Marketing at hospitals and communities
Assuring all admission paperwork and logs are up to date and organized
Assuring staff are trained appropriately for tours and inquiry calls to ensure 24/7 coverage
Conduct in-services with staff for tours/inquiry calls
Snow Valley Nursing and Rehabilitation Center – 08-2006 to 07-2007
Extended Care LLC
Community Relations/Admissions Director
Securing Admissions, taking inquiry calls, preparing daily census
Keeping logs accurate for up to date information
Internal and External Marketing
Preparing documents for meetings
Making sure the Medicaid applications are done accurately and timely to reduce excess cost to the facility
Lexington Health Care – 01-2006 to 08-2006
Orland Park
Admissions Director
Touring potential residents and families
Signing contracts with families and residents
Preparing chart paperwork, rooms, for admits
Lexington Health Care – 11-2004 to 01-2006
Orland Park
Medicaid Liaison
Accurate and timely completion of Medicaid applications
Deliver Medicaid applications to aid office and attend hearing when necessary
Lexington Heath Care – 08-2004 to 11-2004
Orland Park
Social Service Assistant
Take care of complaints, concerns, that occur to ensure families and residents are comfortable at facility
Assist with activities on the unit to engage residents throughout the day
School History
College of DuPage in Glen Ellyn – Started 01-2008-Graduated 05-2009
Long Term Administration
Social Gerontology
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