Operations Manager Floor Technician

ROSARIO AMBUROSE

Email: ***************@*****.***

Mobile: +91 - 998-***-****

Experience Summary

I have an overall 9 years and 9 months of experience in automobile service industry and construction field.

In my career, I have involved in all the aspects of automobile services. I have wide knowledge in interacting with customer and manage the technicians to deliver output on time. Which leads to customer satisfaction and delight the customers.

My recent role includes Service Advisor, Customer Relationship executive and floor in charge.

Roles and Responsibilities Summary

Greet customers and offer excellent customer service from intake to release of their vehicles.

Generate and convert leads from social media advertisements.

Determine and diagnose bike issues based on customer description and vehicle condition.

Generate and track workshop working hours of the floor technicians.

Translate customer-reported problems to actionable work orders for technicians to complete.

Generate and track floor technician performance and report to business operations manager.

Generate and report the overall status of the service centre to business operations manager.

Monitor inventory of the spares and engine oil consumption.

Track leads from digital marketing space.

As a supervisor reported labour attendance and assigning job to the required sites.

Career Profile

Dates

Organization

Designation

Mar’21 – Till Date

AZ AUTOMOTIVE SOLUTIONS PRIVATE LIMITED

SERVICE ADVISOR

Jul’19 – Mar’20

BETHESDA BULLET CLUB

FLOOR IN-CHARGE

Jan’18 - Jun’19

TEKNIK MOTORS ROYAL ENFIELD

SERVICE ADVISOR

Jun’16 – Dec’17

NIDHI HERO MOTO CROP

Final QUALITY SUPERVISOR

Jun’10 – Mar’16

LARSEN &TUOBRO

SUPERVISOR (sub-contractor)

Education Details

Degree

Institute/University

Percentage

Year of Passing

Diploma in Mechanical engineering

Annauniversity AICTE approved

73

2010

HSLC (Standard XII)

St. Josephs Higher Secondary school. Manjakuppam, Kadalur

55

2008

SSLC (Standard X)

St. Josephs Higher Secondary school. Manjakuppam, Kadalur

73

2006

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