PROFILE

I have great communication skills and

leadership qualities with experiences

in Customer Service, Sales and

Education and because of these traits

I've always exceeded KPIs that were

assigned to me. I'm also a constant

learner having gained knowledge in

the field of Social Media Marketing,

Project Management and Virtual

Assistance.

CONTACT

PHONE:

+63-915*******

EMAIL:

adpelp@r.postjobfree.com;

adpelp@r.postjobfree.com

ADDRESS:

Imus, Cavite

SKILLS

Public Speaking

Critical Thinking

Detail Oriented

G Suite

Office 365

Typing Speed 40 wpm

RHAFFY GAUFO

EDUCATION

Polytechnic University of the Philippines

1994 – 1998

Bachelor's/College Degree in Marketing

WORK EXPERIENCE

Online English Teacher, Acadsoc Limited

June 2016 – September 2021

Consistent Top VIP tutor, and Top Rated Tutor.

1 Uses pre-written curriculum to teach students English via video conferencing.

2 Helps students learn English grammar, pronunciation, and conversational skills.

3 Motivate and aid learners prepare for English exams like IELTS, TOEFL and CET.

4 Employs visual and auditory approaches to make lesson more interesting and interacting for students.

5 Administers assessments and standardized test to evaluate student progress.

6 Completes in-service and additional training to maintain professional growth.

7 Acts as an assistant team leader by providing coaching sessions and other tasks assigned.

Online English Teacher, Global EPI Inc.

May 2015 – June 2016

1 Organizes and delivers online lectures to students. 2 Evaluates students' class work and assignments.

3 Maintains accurate student attendance records and grades. 4 Creates a vibrant teaching atmosphere.

Insurance Advisor, Sunlife Financial Philippines

June 2014 – December 2015

1 Promoting and selling financial products thru one on one or corporate presentations to meet given or negotiated sales targets.

2 Educate clients about the importance of financial planning. 3 Analyzes financial information obtained from customers to determine strategies for meeting their financial objectives. 4 Answers clients' questions about the purposes and details of financial plans and strategies.

5 Reviewing and responding to clients changing needs and financial circumstances.

Customer Service Representative, Teletech

Sep 2012 - Oct 2014

Net Promotors Score (NPS) Awardee

Customer Service Representative, Acquire Asia Pacific Mar 2011 - Jul 2012

Customer Service Representative, Sitel

Dec 2007 - Mar 2011

Customer Service Representative, Sykes Asia

May 2007 - Nov 2007

1 Answers email and perform outbound follow up to resolve email query.

2 Handles incoming calls from customers/retailers as the need arise.

3 Answers general query with regards to Mobile, Wireless Broadband, Home phone, ADSL, VOIP, Buddy Box and Dial up connections.

4 Provide billing and basic trouble shooting resolution. 5 Perform outbound calls for the purpose of coordinating and resolving customer concern.

6 Supervise and coach agents as the need arise.

7 Take live and call back escalations as the need arise. Distributor Account Representative, Interbev Philippines Inc. Oct 2005 - Mar 2006

Sales Management Trainee, Pepsi Cola Products Philippines Inc. April 2005 – Sept 2005

Trade Growth Specialist, IDS Marketing (Formerly JDH Phil.) Jul 2002 - Jan 2004

1 Responsible for the sales, distribution, merchandising and collection to supermarkets. Institutional accounts and wholesalers

2 Responsible for opening of new accounts.

3 Presents sell in plans to purchasers for the benefit of increasing the sales both the company and the trade.

4 Implements and executes of Trade Marketing Programs 5 Perform administrative functions such as reporting. Clerical Staff, Prudential Life Plan

Jun 2001 - Nov 2001

Administration Assistant, Federal Bank

Mar 2000 - Jul 2000

Warehouse Checker, Supervalue, Inc.

Jul 1999 - Dec 1999

Account Executive, Abrassive 200 Corporation

Jun 1998 - Jan 1999

TRAININGS AND CERTIFICATIONS

Social Media Marketing. DTI Philippines, 2021

Virtual Assistant Journey. DTI Philippines, 2021

Project Manager Journey. DTI Philippines, 2021

IOA TESOL Training, International Open Academy, 2020

Acadsoc TESOL Training, Acadsoc Limited, 2019

English for kids Training, Acadsoc Limited, 2019

Exam Preparation Training, Acadsoc Limited, 2019

Mutual Fund and Investments Training, Sunlife Financial Philippines, 2014

Call Center Agent Training Program, TeleDevelopment Services, Inc., 2007

HOBBIES AND INTERESTS

Rowers Club Philippines Sea Dragons, Inc. (RCPSDI) Founding member (1997), Board of Trustees (various years), President

(2016), Team Philippines (2010, 2012, and 2019), Head of Helpdesk

(2018), Auditor (2020-2021)

Contact this candidate