Tutoring, Customer Service, Social Media
Resume:
PROFILE
I have great communication skills and
leadership qualities with experiences
in Customer Service, Sales and
Education and because of these traits
I've always exceeded KPIs that were
assigned to me. I'm also a constant
learner having gained knowledge in
the field of Social Media Marketing,
Project Management and Virtual
Assistance.
CONTACT
PHONE:
EMAIL:
********@*****.***;
************@*****.***
ADDRESS:
Imus, Cavite
SKILLS
Public Speaking
Critical Thinking
Detail Oriented
G Suite
Office 365
Typing Speed 40 wpm
RHAFFY GAUFO
EDUCATION
Polytechnic University of the Philippines
1994 – 1998
Bachelor's/College Degree in Marketing
WORK EXPERIENCE
Online English Teacher, Acadsoc Limited
June 2016 – September 2021
Consistent Top VIP tutor, and Top Rated Tutor.
1 Uses pre-written curriculum to teach students English via video conferencing.
2 Helps students learn English grammar, pronunciation, and conversational skills.
3 Motivate and aid learners prepare for English exams like IELTS, TOEFL and CET.
4 Employs visual and auditory approaches to make lesson more interesting and interacting for students.
5 Administers assessments and standardized test to evaluate student progress.
6 Completes in-service and additional training to maintain professional growth.
7 Acts as an assistant team leader by providing coaching sessions and other tasks assigned.
Online English Teacher, Global EPI Inc.
May 2015 – June 2016
1 Organizes and delivers online lectures to students. 2 Evaluates students' class work and assignments.
3 Maintains accurate student attendance records and grades. 4 Creates a vibrant teaching atmosphere.
Insurance Advisor, Sunlife Financial Philippines
June 2014 – December 2015
1 Promoting and selling financial products thru one on one or corporate presentations to meet given or negotiated sales targets.
2 Educate clients about the importance of financial planning. 3 Analyzes financial information obtained from customers to determine strategies for meeting their financial objectives. 4 Answers clients' questions about the purposes and details of financial plans and strategies.
5 Reviewing and responding to clients changing needs and financial circumstances.
Customer Service Representative, Teletech
Sep 2012 - Oct 2014
Net Promotors Score (NPS) Awardee
Customer Service Representative, Acquire Asia Pacific Mar 2011 - Jul 2012
Customer Service Representative, Sitel
Dec 2007 - Mar 2011
Customer Service Representative, Sykes Asia
May 2007 - Nov 2007
1 Answers email and perform outbound follow up to resolve email query.
2 Handles incoming calls from customers/retailers as the need arise.
3 Answers general query with regards to Mobile, Wireless Broadband, Home phone, ADSL, VOIP, Buddy Box and Dial up connections.
4 Provide billing and basic trouble shooting resolution. 5 Perform outbound calls for the purpose of coordinating and resolving customer concern.
6 Supervise and coach agents as the need arise.
7 Take live and call back escalations as the need arise. Distributor Account Representative, Interbev Philippines Inc. Oct 2005 - Mar 2006
Sales Management Trainee, Pepsi Cola Products Philippines Inc. April 2005 – Sept 2005
Trade Growth Specialist, IDS Marketing (Formerly JDH Phil.) Jul 2002 - Jan 2004
1 Responsible for the sales, distribution, merchandising and collection to supermarkets. Institutional accounts and wholesalers
2 Responsible for opening of new accounts.
3 Presents sell in plans to purchasers for the benefit of increasing the sales both the company and the trade.
4 Implements and executes of Trade Marketing Programs 5 Perform administrative functions such as reporting. Clerical Staff, Prudential Life Plan
Jun 2001 - Nov 2001
Administration Assistant, Federal Bank
Mar 2000 - Jul 2000
Warehouse Checker, Supervalue, Inc.
Jul 1999 - Dec 1999
Account Executive, Abrassive 200 Corporation
Jun 1998 - Jan 1999
TRAININGS AND CERTIFICATIONS
Social Media Marketing. DTI Philippines, 2021
Virtual Assistant Journey. DTI Philippines, 2021
Project Manager Journey. DTI Philippines, 2021
IOA TESOL Training, International Open Academy, 2020
Acadsoc TESOL Training, Acadsoc Limited, 2019
English for kids Training, Acadsoc Limited, 2019
Exam Preparation Training, Acadsoc Limited, 2019
Mutual Fund and Investments Training, Sunlife Financial Philippines, 2014
Call Center Agent Training Program, TeleDevelopment Services, Inc., 2007
HOBBIES AND INTERESTS
Rowers Club Philippines Sea Dragons, Inc. (RCPSDI) Founding member (1997), Board of Trustees (various years), President
(2016), Team Philippines (2010, 2012, and 2019), Head of Helpdesk
(2018), Auditor (2020-2021)
Contact this candidate