Service Officer Call Centre
Resume:
ANITA JADE SWANIKER
PHONE (+***) 020-******* E-MAIL *************@*****.*** ADDRESS P.O. Box OS1278, Osu-Accra. RESIDENCE: 37 Okodan Road-Osu.
PROFILE
I am an open-minded person, eager to learn and be challenged in order to grow and improve upon myself. I am responsible, an excellent communicator, a problem solver, I easily adapt and I am ambitious. I pay attention to detail and I am a team player. EDUCATION
University of Ghana (2017 – 2019)
Master of Arts, International Affairs
University of Cape Coast (2011 – 2015)
Bachelor of Arts, Philosophy and Classics
PROJECTS
July 2019: Thesis: ‘A comparative study of the African and Western Mediation Models: The Case of Ghana’.
May 2015: Thesis: ‘The role of the Demos in Athenian society’ WORK EXPERIENCE
January 2017 – May 2019: West African Examination Council Role: Data entry officer
Basic Functions:
Electronic documentation and archiving
Maintenance of electronic database of candidates’ certificates
October 2015 – October 2016: Enterprise Life
Role: Customer Service Officer
Basic Functions:
Processing customers’ claims and benefits
Cross-selling company’s products and services to customers
Maintenance of customers’ details and policy changes in the company’s core application, Orfeo
Resolving all customer related issues at the branch.
May – August 2014, June – August 2015: Christian Council of Ghana Role: Intern, Programs Department
Participated in the UNICEF Wash Project to create awareness on Ebola; its prevention and management, in all Senior High Schools in Accra
Assisted in drafting the Ghana Youth Bill in 2015
Attended various workshops and training programs on social issues and developments
Writing reports on activities the Council engaged in during the period. LEADERSHIP/VOLUNTEERING
2016 - 2017: Secretary Anglican Young Peoples Association (AYPA) – Taking notes and writing reports on activities the Association engaged in.
SKILLS
Computer Skills: Microsoft Office Suite (Intermediate), SPSS (Beginner), Orfeo, Languages: Fluent in English, Ga, Twi, and Spanish. ANITA JADE SWANIKER
PHONE (+233) 020-******* E-MAIL *************@*****.*** ADDRESS P.O. Box OS1278, Osu-Accra. RESIDENCE: 37 Okodan Road-Osu.
REFERENCES
Ernest Quartey
Unit Head, Call Centre
Enterprise Life
******.*******@***************.***.**
Michael Welbeck Amoah
Head, Security Certificate Examination
West African Examination Council
*********-*****@******.***
Joyce Steiner
Programs Director
Christian Council of Ghana
jsteiner@christiancouncilofghana
Contact this candidate