To seek out a challenging opportunity in Customer service, Travel, Tourism & Hospitality with a growth oriented organization of repute. To work in a challenging and dynamic environment where I can actively contribute to the organization's growth by improving my skill sets through constant interaction with professionals and put my maximum efforts in the job assigned and takes active part in the Company development.

Professional Experience:

October 2018 – Until January 2019 Senior Butler

Caesar Palace, Blue Waters Dubai

•Looking after al VVIP guests

•Providing private butler’s service as per the request

•Assisting Front desk with check-in and check-out

•Preparing reports for Head butler

•Training butlers’ team

•Admin Work

•Shift Allocation and Roaster

March 2013 – September 2018: Guest Services Executive Butler Burj Al Arab, Jumeirah Int.

•Take care of all guests from arrival until departure and ensure Jumeirah greeting and arrival procedure is followed at all times.

•Welcomes guests in a traditional Arabic manner. Recognizes all repeat and Important guests.

•Arrangement of hotel helipad for arrivals and departures of the guests by helicopter

•Help and assist of guest needs in a highly professional, friendly and educated manner, identifying and anticipating guest needs immediately

•Provide a full cashier and currency exchange service

•Up sell suites and cross sell all outlets within the resort and Jumeirah International.

•Assist within unpacking/packing of luggage as requested and place amenities/gifts/ newspapers and maintain a perfect presentation of the suites/ rooms and public areas of the floors

•Ensuring at all times that all guest needs and requirements are met and to demonstrate a high and consistent level of organization & Management.

•Communicating & providing feedback at all times with all the related departments & to be constantly proactive in anticipating guest needs and requirements

•Establishes and develops personal guest contact, promotes feedback, and is constantly proactive in anticipating guest needs and requirements.

October 2011 – Feb 2013: Villa Butler

Dar Al Masyaf, Madinat Jumeirah

•Provide assistance and information to all guests

•Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual needs (likes/dislikes) in order to maintain guest history files and a high level of feedback within the department

•Provide a full cashier and currency exchange service

•Prepare and check-in arrival rooms, in-house guests and departure rooms

•Up sell rooms/suites and cross sell all outlets within the resort and Jumeirah International

•Be thoroughly knowledgeable of all in-room services, amenities, functions, systems, as well as Opera and Micros

•Fully responsible for ensuring the majlis and public areas of the villa are clean and correctly stocked

•Refreshes the rooms and suites and assists with turndown service

•Coordinate laundry and pressing – collection and delivery, packing and unpacking services as requested

•Maintain full control of Private Bar and Happy Hours bar (replenishment, control and ordering of stock)

October 2009 – September 2011: Restaurant Waiter

Al Hambra, Al Qasr Hotel, Madinat Jumeirah

•Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.

•Meet all the responsible needs and requests of customers within acceptable enterprise time frames.

•Identity and take all opportunities to enhance the quality of service.

•Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and feedback / complaint procedure.

•Practice high standards of personal presentation in accordance with grooming and presentation standards

•Seek assistance from other team members, supervisors and managers when required.

•Complete cleaning, opening and closing checklists when instructed by senior colleagues. Assist in recording inventories, stock takes as required.

•Maximize sales and profit by providing excellent value and service and utilizing suggestive and up selling techniques.

September 2008 – October 2009: IT Specialist and Server support

Viceroy Hotel, Hyderabad, India

•Administration and support of Windows 2000-2003 servers to include Active Directory, Group Policy, MS IIS, basic LAN,WAN, DNS, DHCP, WINS administration and support.

•Installation, configuration, maintenance, and backup of over 25 Dell Power Edge Servers (Small Business Server 2003).

•Oversight of installation on all data communications twisted pair cabling in all new locations.

•Daily task include installation and updating of all new software, checking maintenance plans, pulling crystal reports, and troubleshooting MS Small Business Server 2003 and XP Pro on all in house servers and pc’s.

•Extensive Lab testing of new developmental – software and hardware.

•Provide tier 3 help desk support to techs and end user.

•Responsible for ghost imaging of all pc’s in field.

•Setup and installation of all new field laptops and PC.

•Responsible for Remote connections to all servers in field.

•Customer Relations.

Achievements:

•Successfully completed Cross Training in IT department BAA February – March 2014.

•Successfully completed Cross Training in Al Mahara a European Cuisine Restaurant in Burj Al Arab.

•Successfully achieved 100 % in LQA Results for Restaurant Al Hambra in Madinat Jumeirah.

•JD Power positive Comments.

•Was especially appointed as Waiter for Global Celebrities in Restaurant during Dubai International Film Festival.

Education:

June 1993 - March 2005 St. Hill High School, Hyderabad India

May 2005 – June 2006 Nava Chaithanya Junior College, Hyderabad India: CEC

September 2005 – September 2006 KarROX Technologies Ltd. Hyderabad, India: Hardware (A + Certification & PC Assembling)

September 2007 – November 2007 Institute of Mobile Phone Training & Servicing: completed course in Mobile Phone Maintenance & Servicing

Technical skills:

Software: MS Office, Micros POS, Opera, Symantec Firewall and Backup Exes

Operating systems: MS Windows NT/200, Linux (Red Hat, Mandriva, SuSe), DOS

Networking: Cisco Routers and Switches, VPN, ACS, Cisco PIX

Programming: Visual Basic

Training courses attended:

•Emergency evacuation & closed down procedure

•Hazard Analysis and critical control point (HACCP)

•Upselling for F&B in Jumeirah way

•Complaint handling in Jumeirah way

•Food safety Basic food Hygiene course

•Fire& Health safety

Interest:

Modeling, cricket, snookers, swimming, have done modeling shows for Kingfisher, Movie premiers, was part of famous branded Advertisements like Lays, candy & snicker, played guest appearance role in Tollywood Movies.

Personal Qualities:

•Ability to analyze and solve the problems in a constantly changing work environment Excellent teamwork abilities and communication skills.

•Enthusiastic and committed to maintain quality and efficiency.

•Fast and self-directed learner.

•Having leadership qualities.

•Hardworking and can accomplish the given responsibilities and tasks in given time frame.

Personal Details:

Date of birth: 23rd January 1986 Sex : Male Height : 6 ft.

Status : Married

Nationality : Indian

Languages : English, Hindi, Urdu.

REFERENCES: Available upon Request.

I hereby declare that all particulars mentioned above are true to the best of my knowledge and belief.

Syed Jaffer Hussain

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