Office Secretary Legal Assistant

Candace Thompson

Baltimore, MD *****

443-***-**** *****************@*****.***

Professional Profile

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Areas of Expertise

Customer Service

Data Entry

Multi-phone line

Office Management

Regulatory Compliance

Medical Claims

Team Leadership

Conflict Resolution

MS Office Suite

Time Management

Effective Communication

Teamwork

Professional Experience

Aston Carter Staffing Service, Pennsylvania, PA August 2021- Present

Customer Service Representative

Identifies and assess customers' needs to achieve satisfaction.

Builds sustainable relationships of trust through open and interactive communication.

Provides accurate, valid, and complete information by using the right methods/tools.

Assists claimants with filing claims and/or weekly certifications for pandemic unemployment.

Sharon Christie Law, Hunt Valley, MD February 2020- April 2021

Legal Assistant

Prepared materials for trial proceedings including documents, evidence and verifying factual information.

Researched and compiled information that helps strengthen a case for the assigned lawyer.

Communicated with lawyers and clients to keep everyone up to date.

Supported attorneys during trial by preparing documents, fact checking, preparing evidence for presentation, and tracking case developments.

Sinai Hospital, Baltimore, MD June 2017 to February 2020

Medical Practice Representative

Performed registration and scheduling of outpatient appointments, charge entry, collection of co-pays and medical records functions.

Optimized facility and professional collections.

Pulled and refiled records, filed loose reports and other documents in the records, performs file maintenance in the file area.

Processed release of medical records information. Answered telephone inquiries.

MedStar Health Good Samaritan Hospital, Baltimore, MD April 2015 to February 2016

Medical Office Secretary

Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.

Compiled and recorded medical charts, reports, and correspondence, using typewriter or personal computer.

Received and routed messages and documents such as laboratory results to appropriate staff.

Interviewed patients in order to complete documents, case histories, and forms such as intake and insurance forms.

Johns Hopkins University, Baltimore, MD August 2014 to April 2015

Administrative Coordinator

Gathered, entered, and/or updated data to maintain departmental records and databases, as appropriate; established and maintained files and records for the office.

Monitored and coordinated accounting activities as appropriate, and prepared internal reports for management.

Assisted with project development and planning to ensure more efficient service and organization of the office.

Composed and prepares written documentation and correspondence for the office; screened and evaluated incoming and outgoing correspondence and prepared responses as appropriate.

National Government Services, Baltimore, MD July 2013 to April 2014

Patient Service Coordinator

Scheduled patient appointments and created referrals for specialty visits and diagnostic testing as required. Coordinated the scheduling of diagnostic testing.

Received and responded to internal and external telephone calls from patients, caregivers, co-workers, and other departments.

Triaged calls received messages and assisted patients and families with problem resolution both in-person and over the telephone.

Identified and communicated to practice leadership any issues of process creating inefficiencies within the operation.

Education

High School Diploma

Mergenthaler Vocational Technical High School, Baltimore, Maryland

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