Operations Manager Warehouse

Contact

ASTER SHREE GARDENS

628-***-**** (Mobile)

********.*****@*****.***

www.linkedin.com/in/rupak-

dasgupta-6b603615 (LinkedIn)

Top Skills

Leadership

Logistics

Operations Management

Languages

English

Hindi

Bengali

Rupak Dasgupta

More than 17 years of experience in Ecommerce & Retail SCM Operations, specialized in Warehousing & Logistics Management. Kolkata

Summary

• A Business leader and execution focused individual with over 17 years of experience in managing Ecommerce and Retail Operations, Warehousing, Inventory Control, Logistics & Supply Chain Operations. Proven expertise in Online Business Operations Management, Order Fulfillment, Logistics, Supply Chain, Warehousing, Sales & Distribution and Customer Service. Have worked for some of the leading organizations – India Today Group – bagittoday.com - India’s Number one Media and Leading Ecommerce Company. Lilliput Kidswear Ltd – a Leading Retail Company offering the best Kids Apparels in India. Supermarket Grocery Supplies Pvt Ltd - Bigbasket.com - India's biggest Online Supermarket. Flipkart India Pvt.Ltd. - India's Biggest Ecommerce Sector.

• Achieved Operational & logistics efficiency worth INR 10 M by streamlining vendors, production & operational units and customer delivery

• Skilful in building relations with Vendors & Service Providers; sorting out critical problem areas and delivering on internal customer commitments.

• Took precautions to secure warehouse contents against loss

• Ascertain industry best practices to identify new and unique programs to differentiate Customer from the marketplace and drive customer satisfaction

• Spearheaded large team, scrutinized multivariate reports related to material inflow–outflow, required stock level Vs target area, thereby ensuring availability of all articles across geographies

• Combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance.

• Turn around lagging operations and prepare companies for fast growth and profitability.

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Experience

Flipkart

Operations Lead

January 2021 - Present (11 months)

Patna, Bihar, India

• Oversees the overall work activities of the Fulfilment department

• Interview, select, coach, train, manage and develop the performance of the department

• Develop performance objectives that include both professional and personal goals of your team members

• Answer questions/provides guidance to staff on procedural questions and problems

• Manage and maintain inventory and keep close loop on Hubs/Cross Docks

• Works with department leaders to resolve difficult and complex problems/ complaints

• Provide positive leadership by example through demeanor and interaction with others

• Create and complete reports timely and accurately

• Assist with Pick/Pack and Ship Health Management and Health Improvement Program supplies per standard order process

• Developing and maintaining a high performance team

• Continuously work to drive process improvement within operations

• Work with the executive team and senior managers to help drive the overall success of our business

• Create a positive work environment for all team members and foster strong company culture

• Assist with the Pick/Pack and Ship all Screening supplies per established order process

bigbasket.com

Operations Manager - B2B Kolkata

March 2019 - December 2020 (1 year 10 months)

Kolkata Area, India

Job Profile:

Heading the total B2B Operations of East Region. Responsible for shipping, receiving, inventory and transportation operations while directing warehousing activities for 80 team members including 19 drivers. Established operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current. Support all human resources processes at the facility such Page 2 of 7

as staffing all positions, support the performance management process, training and development of team members.

• Managed an 18% reduction in labor cost by identifying the root cause.

• Achieved an inventory record accuracy of 95% or higher by implementing a more robust cycle counting process.

• Lowered carrier costs by reviewing existing contracts and bringing in new carriers.

• Managed logistics of multiple shipments and deliveries within extreme time constraints.

• Initiated strategic transportation route planning.

• Implementation of 5s organization method.

Crystal Logistic Cool Chain Ltd

Senior Operations Manager

August 2016 - March 2019 (2 years 8 months)

India

Job Profile:

Create a safe working environment for employees by putting in place safety measures to prevent accident and complications that may arise during work. Also provide safety gear to employees for protection in the event of accidents. Supervise activities of workers to ensure that they are hands-on in order to promote hard-work, which is needed for successful deliveries and completion of production tasks to meet clients demands and deadlines Inspect goods to be delivered to ensure that they are in the right quantity and quality. Supervise the loading of such goods into vehicles for delivery Give vivid directions and guidelines to shipping agents about nature of goods and delivery locations, and maintain communication with them to ensure that goods are not damaged on transit

Prepare invoice for orders and deliveries as part of record keeping measures and evidence of transaction

Help in recruiting competent and hardworking workers to carryout daily operations at the organization and put them through in discharging their duties Keep records of all shipping activities, documenting procedures, guidelines, and changes in procedures for reference purposes

Provides a service to the Sales Organization to ensure product availability and ensure orders are ready for on time delivery.

Effectively manage financials regarding labor spending, materials and supplies, and repairs and maintenance

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Manage Inventory to control shrink and ensure product is readily available for customer request

Evaluate the performance of the operation to identify gaps and course correct to achieve desired results.

Coach, Mentor and Develop Supervisors to deliver maximum results. Improved productivity performance by 5% yearly, improved employee retention by 40%

Successfully completed Lean Kaizen project by improving order accuracy from 95% to 99%.

India Today

Senior Operations Manager

December 2009 - July 2016 (6 years 8 months)

New Delhi Area, India

Job Profile:

• Analyse business potential in specific areas, conceptualize & execute strategies to drive sales, increase turnover and achieve desired targets

• Managing a team of 4 professional buyers

• Responsible for Order Placement Timing, Supply / Demand Alignment, Material Replenishment and Supplier Performance

• Continuously monitoring, evaluating and improving supplier performance.

• Oversaw all procurement and RFP processes and issued necessary purchase orders.

• Resolving disputes and claims with vendors and suppliers.

• Regularly contacting suppliers to renegotiate prices

• Controlling the purchasing budget

• Monitor stock levels and carry out periodic stock takes.

• Load containers, pallets and trucks for delivery via road and rail to all states.

• Liaise with all parties involved in the import and domestic movements of stock including AQIS, customs, transport companies and freight forwarders

• Manage warehouse costing, budgeting and forecasting.

• Serve as liaison to Customer teams to support logistics programs, partnering with key cross-functions to identify program improvement opportunities for implementation

• Responsible for entire administration, sales, visual merchandising, distribution and operations of all Retail Stores/Warehouses and Authorize Procurement of Stock Material

• Manage logistics of more than 1 Lac packets per month through CFA & cross function staffs

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• Timely intimation and lodging claim with insurance co. arrange for documents from transporters, follow-ups for settlement of claims

• Troubleshoots intrinsic complexities of distant freights, inventory process across locations and Evaluates trade-offs between transportation costs, inventory costs, and service levels

• Taken care of total Inventory part of all warehouses & Retail Stores. Lilliput Kidswear Ltd.

Senior Manager - Warehousing & Inventory Control

February 2007 - December 2009 (2 years 11 months)

New Delhi

Job Profile-

• Took precautions to secure warehouse contents against loss.

• Reviewed work processes, recommends measures to improve production methods, equipment performance, and quality of product or service, and suggests changes in working conditions to increase efficiency.

• Supervised salvage of damaged or used material.

• Kept accurate records, and prepares and submits required paperwork.

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

• Controls inventory levels by conducting physical counts; reconciling with data storage system.

• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.

• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.

• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Page 5 of 7

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed. Lifestyle International Pvt Ltd

Supervisor - Inventory Control

April 2004 - January 2007 (2 years 10 months)

Gurgaon

Job Profile:

• Managing an Inventory team comprising of Jr.Executives and Executives. Maintaining optimal stock levels to ensure timely availability of products.

• Setting operational standards for all staff to follow.

• Managing excess and ageing stock.

• Reviewing service levels on a continuous basis.

• Using electronic inventory tracking to scan stock and reconcile inventory.

• Minimising exposure to obsolete and excess stock.

• Putting forward recommendations for operational policy, procedures and goals.

• Creating and maintaining spreadsheets to report and analyze data.

• Recruiting, hiring and managing a team of Inventory Counters.

• Maintaining effective business relationships with customers.

• Issuing purchase orders to customers.

• Presenting written reports and analyses to senior managers.

• Coordinating the shipment of goods from the warehouse.

• Sending reports and documents to customers.

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• Investigating customer complaints.

• Using scanning terminals, and professional fixed asset tracking software. Key Achievements and Contributions

• Supervised 1, 20,000 sq. ft. facility with approx 2 Lac SKUs inventory.

• Inventory included Garments, footwear, Kids Product, Fashion Accessories, Jewelleries, High Value Watches & Pens, Furniture’s & Home Products.

• Led smaller teams in developing effective stocking and inventory management systems to minimize loss and maximize performance

• Designed and wrote audit approved cycle inventory procedures.

• Established personnel policies and procedures.

Education

Eastern Institute For Integrated Learning In Management MBA, Operations · (2009 - 2011)

From Boyhood To Manhood Foundation

Social Work Certification, Social Work · (2008 - 2009) Abhinav Bharti University

B.COM(H), COMMERCE · (2001 - 2004)

CHANDIGARH UNIVERSITY

B.A.(H), Classical Vocal · (1998 - 2001)

IGNOU

Diploma in Financial Accounting, Financial I.T. · (1999 - 2000) Page 7 of 7

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