Denise H. Nesbitt

** * ******** **** ****

Upper Darby, Pa 19082

267-***-****

adpeeh@r.postjobfree.com

Work Experience

US Department of the Treasury October 2008 to Present

Customer Service Representative

Philadelphia, Pa.

Provides excellent customer service to both international and domestic customer by phone

Gives efficient, timely, reliable, and courteous service to Attorney’s and CPA’s, through dedicated phone line

Demonstrated ability to present and explain complex information effectively by phone

Solve advance problems and deal with a variety of variables in complex situations

Perform percentage and interest calculations while conducting intermediate financial analysis

Used interpreters to provide comprehensive and courteous service by phone

US Department of the Treasury

Claims Specialist Present

Philadelphia, Pa.

Follow and interpret current federal tax laws, regulations, and instructions

Superior writing skills and team player

Comprehend, analyze, and interpret complex documents

International and domestic case management

Expert in investigative research techniques for customer claim resolution

Skilled in security and customer privacy

Analytical and detailed oriented with excellent letter writing skills

Veterans Benefits Administration

Automation Clerk January 2004 to September 2007

Philadelphia, Pa

Effectively processed time and attendance for multiple managers, supervisors, and other employees

Prepared travel reservations and determined per diem travel rates, estimated travel cost. and prepared travel claims

Interpreted and provided detailed explanations to employees of how to follow office policies and procedures

Scheduled conference room meetings and appointments for upper management

Prepared formal personnel actions

Composed and reviewed internal and external correspondence

Used Microsoft office skills to create and update office documents

US Department of Agriculture

LAN Administrator/Manager April 1999 to October 2003

Philadelphia, Pa

Managed and supervised multiple employees during task completion and provided performance appraisals for staff

Principal point of contact for all automation processes

Recommended staff recruitment, selection, corrective action, and terminations

Troubleshoot LAN, hardware and software and end user problems

Maintained end user accounts

Wrote automation and managerial reports

Ordered automation supplies and provided a point of contact for outside vendors

Trained users on hardware and software usage

Performed weekly LAN backups

Performed recovery and restart procedures

Education

Eastern University

St. Davids, Pa

Organizational Management

BA 1999

Computer Learning Center

Philadelphia, Pa

Computer Electronics System Technology

AA 1997

Awards

Certificate of Pride in Public Service

Extra Step Award (2)

Special Contribution Award

Certificate of Achievement Award

Certificate of Recognition Award

Special Achievement Award

Cable Splicing Award

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