Automation Clerk Claims Specialist
Resume:
Denise H. Nesbitt
Upper Darby, Pa 19082
*******@*****.***
Work Experience
US Department of the Treasury October 2008 to Present
Customer Service Representative
Philadelphia, Pa.
Provides excellent customer service to both international and domestic customer by phone
Gives efficient, timely, reliable, and courteous service to Attorney’s and CPA’s, through dedicated phone line
Demonstrated ability to present and explain complex information effectively by phone
Solve advance problems and deal with a variety of variables in complex situations
Perform percentage and interest calculations while conducting intermediate financial analysis
Used interpreters to provide comprehensive and courteous service by phone
US Department of the Treasury
Claims Specialist Present
Philadelphia, Pa.
Follow and interpret current federal tax laws, regulations, and instructions
Superior writing skills and team player
Comprehend, analyze, and interpret complex documents
International and domestic case management
Expert in investigative research techniques for customer claim resolution
Skilled in security and customer privacy
Analytical and detailed oriented with excellent letter writing skills
Veterans Benefits Administration
Automation Clerk January 2004 to September 2007
Philadelphia, Pa
Effectively processed time and attendance for multiple managers, supervisors, and other employees
Prepared travel reservations and determined per diem travel rates, estimated travel cost. and prepared travel claims
Interpreted and provided detailed explanations to employees of how to follow office policies and procedures
Scheduled conference room meetings and appointments for upper management
Prepared formal personnel actions
Composed and reviewed internal and external correspondence
Used Microsoft office skills to create and update office documents
US Department of Agriculture
LAN Administrator/Manager April 1999 to October 2003
Philadelphia, Pa
Managed and supervised multiple employees during task completion and provided performance appraisals for staff
Principal point of contact for all automation processes
Recommended staff recruitment, selection, corrective action, and terminations
Troubleshoot LAN, hardware and software and end user problems
Maintained end user accounts
Wrote automation and managerial reports
Ordered automation supplies and provided a point of contact for outside vendors
Trained users on hardware and software usage
Performed weekly LAN backups
Performed recovery and restart procedures
Education
Eastern University
St. Davids, Pa
Organizational Management
BA 1999
Computer Learning Center
Philadelphia, Pa
Computer Electronics System Technology
AA 1997
Awards
Certificate of Pride in Public Service
Extra Step Award (2)
Special Contribution Award
Certificate of Achievement Award
Certificate of Recognition Award
Special Achievement Award
Cable Splicing Award
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