Agent Assistant Receptionist

AMMOUR KHALID

Married, ** years

Mobile **-**-**-81-52

Izzdihar,Tachfine 3 App K N 13

Email : ********@*****.**

WORK AND TRAINING EXPERIENCES

****-**** ******** *** ***** Eden Marrakech,

Pre-opening (193 rooms & suites)

Front office agent assistant (2019-2021)

AFOM monitors the Front Office employees to make sure all guests receive prompt and personal recognition, take care of the front desk operation including guest registration, room assignment and check-out procedures.

Reception team leader (2016-2019)

Ensuring incoming and outgoing mail is processed promptly. Performing typing, scanning and filing duties promptly and accurately. Ensure accurate reconciliation and banking of cashed received. Responding to patient concerns or complaints by recording these or referring the person to another team member From September 2012 to 2016 – TAJ PALACE MARRAKECH Pre-opening (161 Rooms & Suites), Leading hotels of the world.

Receptionist

All the receptionist’s tasks from the arrival until the departure of the guest

(Check-in, Check-out, reservations, settle guest accounts, cashiering and Banking procedures…)

BUTLER .

Delivering a level of personalized service that exceeds of the guest. Providing a very personal, detailed, seamless service to guests. Taking care of guests needs in highly professional manner. Taking gentle care of all guests from arrival until departure without imposing themselves on the guest.

2008 to 2012 - NAOURA BARRIERE Hotel, pre-opening, leading hotels of The world (86 Rooms & 26 ryads)

BUTLER

2007 to 2008 IMPERIAL HOLIDAY Hotel

Cashier POS MAESTER

2003/2006 ATLAS MARRAKECH Hotel

Cashier POS, with HOTEX Softwar

Receptionist

Profil

Professional, enthusiastic

and confident with 8 years

of experience). Skilled

mind with a great capacity

Quick to learn, effective

communicator very

motivated by nature, willing

to work in a highly

professional environment.

Has excellent coordination,

communications, and

conflict management skills

TRAININGS :

o 2003: Three months of training at CHEMES in Reception service. o 2001: One month of training LA BANQUE POPULAIRE agency. o 2000: Two months of training at E.R.A.C/TENSIFT, accounting service EDUCATION AND QUALIFICATION

2010 : Trainning in France, Paris « LUCIENE BARRIERE Group » 1999-2000 : Specialized technician's Diploma « Managment and computer « ESSIGE» 1997-1998 : (1st year french law) from Economic & legal science’s Faculty. 1996-1997 : Modern letter’s Baccalaureat

Technical knowledge

Operating System: Windows (98, 2000, XP), Visual Basic,

Opera, Micros, Amadeuse

MS Office: Word, Excel, Power point, software downloading

General accounting, analytical and society, Financial Math and Statistics

Languages

- Arabic : Mother tongue

- French: Speaking, Reading and Writing.

- English : Speaking, Reading and Writing

Miscellaneous

- Activities: Sport, Reading, Internet, Traveling…

- Other: driving license ‘B’ 2008.

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