Colorado Springs Medical Assistant
Resume:
Olivia Keefe
College Place, Wa 99324
******.****.**@*****.***
SUMMARY
Motivated and dedicated employee with an above standard work ethic. I have over thirteen years of successful customer service and clerical experience, with a drive to ensure quality work is produced at all times. I can thrive in a team environment, or in a solo setting. I take constructive criticism with an open mind, always looking to increase my value. I am skilled at meeting customer expectations while simultaneously exceeding company standards. My husband is a US Army Veteran, I love helping his fellow vets and people all together. I want to make a difference by treating others the way that I would like to be assisted. Quick learner with the will to exceed standards in the workplace.
EXPERIENCE
Integral Resources Inc. - Professional Fundraiser
JUNE 2020 - CURRENT JOB
● Incoming calls / answering donor questions
● Keeping up to date on current political events
● Call New Acquisitions and Resolicitation Donors
● Inputting donor information (contact info) and processing credit card pledges and mail in pledge cards
● Rebuttals to deal with difficult questions and common objections
● Keep up with the workplace standard of one gift (donation) an hour
● Customer service with donors - always remaining professional and polite despite how the call may go
● Getting creative with the script - always delivering the clients message and turning it into a political conversation - more than simply reading off the script Waldport Inn, Waldport, Oregon - Housekeeper/Front Desk APRIL 2017 - OCTOBER 2017
● Ensuring all rooms were cleaned to an above par standard, every time.
● See to it that not only were cleaning standards maintained but also that each room was cleaned in a timely manner to ensure company standards and policies were met.
● Answer both phone calls and customer questions.
● Reserving and scheduling rooms with zero room for error.
● Ensure every customer left with their expectations fulfilled. Stellar Restaurant Solutions, Colorado Springs, Colorado - Sales Representative APRIL 2014 - NOVEMBER 2014
● Managing all incoming calls and food orders, ensuring each order was without error.
● Contacting restaurants in specific areas to alert them of customer food allergies with an expectation of no errors.
Preferred Insurance, Colorado Springs, Colorado - Office Assistant JANUARY 2004 - DECEMBER 2015 (Part time/Full time)
● Handle all phone calls and incoming customer inquiries.
● Practice de-escalation strategies when customers were upset.
● Review and organize all files to ensure that not only customer information was organized, but also all privacy policies were followed.
EDUCATION
Rampart High School, Colorado Springs, Colorado - High School Diploma CERTIFICATIONS
● Front Range Nurses Aid Training - Nurses Aid, 2010
● Pima Medical Institute - Medical Assistant, 2008
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