Administrative Assistant / Customer Service Spec/ Front Desk Agent
Resume:
Sergio Martinez
Flushing, NY *****
********.********@*****.***
Dependable Front Desk Agent / Welcome Team/ Customer Service Specialist with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing 25 years of Administrative/ Customer Service experience and proficient troubleshooting skills. Authorized to work in the US for any employer
Work Experience
Welcome Team Member
New York Sports Club - New York, NY
May 2018 to March 2021
• Opened club and prepped it for daily use.
• Checked in members for daily group classes
• Resolved any payment issues.
• Registered new members
• Supervised the clean team.
Summer Relief Doorman / Porter
Gumley Haft Real Estate Property Management - New York, NY May 2018 to 2021
• Monitored entry to the building.
• Assisted tenants acquiring transportation.
• Accepted packages, mail, and laundry for tenants.
• Received food delivery's for tenants.
• Swept the front of the building daily.
• Delivered newspapers to the tenants apt.
Welcome Team Member
New York Sports Club - New York, NY
June 2017 to May 2018
• Opened club and prepped it for daily use.
• Checked in members for daily group classes
• Resolved any payment issues.
• Registered new members
Customer Service Call Center
Orthonet LLC - White Plains, NY
August 2015 to June 2017
• Answered all types of calls for the authorization dept.
• Provided information to Medical providers and members regarding authorization for spinal, cervical, and therapy authorizations.
• Assisted members from Humana and GEHA.
Residential Sales Assistant VP
CITI Private Bank - New York, NY
February 2012 to March 2015
• Entered and processed purchase and refinance loan applications.
• Ordered and processed Appraisals, Titles, MECCA's, LOE's, Assignments, and COOP Reviews.
• Monitored the prompt delivery of all third party document requests. Education
Some College not completed in Computer Networking
Devry Business College - Queens, NY
June 1989 to December 1989
Skills
• Customer service expertise
• Team building
• Administrative support
• MS Office
• Inventory management
• Supervision
• Team management
• Problem resolution
• Typing 55-65 WPM
• Data Entry 20,000 KPH
• Word
• Excel
• Powerpoint
• Office Management
• Security
• Property Management
• Personal Assistant Experience
Languages
• Spanish / English - Fluent
Assessments
Security guard skills — Highly Proficient
June 2019
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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