Administrative Assistant
Resume:
Alexia Catala
Founder/Owner - Healing Hands
Henderson, NV 89002
******************@*****.***
Work Experience
Founder/Owner
Healing Hands - Henderson, NV
August 2018 to Present
• Reiki practitioner
• Creating calendar of clients
• Keeping up with blog
• Setting up credit card payments
• Obtaining insurance
• Certified Crystal Healer
• Certified Energy/Natural Healer
• Creating website
• Maintaining social media, blog and websites
• Working with clients
• Sales
• Creating instructional videos
Sales Assistant
GK Properties - Las Vegas, NV
September 2019 to March 2020
• In charge of writing all contracts for agents, as well as PSA's for Zillow.
• Reach out to dead leads as well as run through mls for if sold
• Maintain all CRM lead statuses
• Create seller newsletters
• Create flyers, ads, and marketing material
• Post to social media
• Help run live feeds
• Maintain agents calendars
• Mainly was assistant for 2 agents, however at one point wrote all contracts for entire brokerage
• Make sure Listing agreements are filled out properly
• Schedule calls so they are not missed
• Print, scan, and assistant agents at needed
• Track calls, listings, under contact, and sold properties
• Reach out to zillow agents if do not get offers in a timely manner (48 hours)
• Set to do's in CRM for agents
• Take care of backlog for agents
• Assist in training agents to be compliant on contracts
• Prepare prep sheets prior to agents calls with all information needed
• Schedule/handle showings
Office Manager
Invisitek - Las Vegas, NV
July 2017 to September 2019
Provide needed office business "structure" to enable production side of company to perform properly and grow
• Remap financial infrastructures modernizing both accounts payable and accounts receivable
• Identify and document all company processes and develop pc-based solutions for inter-department communication of products, research, and data handoffs
• Integrate modern “trendy” online, mobile and technology-based payment system(s) including but not limited to apple pay, google pay, venmo, zelle, paypal, square, clover, etc
• Research, design and implement various scheduling systems as needed for streamlining functionality and overall operational performance
• Answer phones
• Create schedules
• Use Microsoft Office
• Submit bills
• Call clientele
• Greet clients
• Copy, fax and file documents
• Accept and sign for deliveries
• Help run meetings
• Basic office maintenance and upkeep
Chairman
Tuscany Village HOA Events and Programs Committee
May 2018 to December 2018
• In charge of coming up with event ideas
• Managing schedule of events
• Delegating tasks to committee members during events
• Communicating with Residents as well as with committee members about upcoming events
• Working events, as well as making sure they run smoothly
• Listening and attending to resident complaints, concerns, and comments
• Running Monthly committee meetings
• Attending and speaking at all Board Meetings as well as Town Hall meetings
• Recruiting new members
• Hiring and managing vendors
Assistant Manager
WAWA - Township of Howell, NJ
September 2005 to February 2006
• Train workers
• Compile and balance cash receipts at the end of the day or shift
• Perform various financial activities such as cash handling, deposit preparation, and payroll
• Supervise cleaning activities
• Resolve customer complaints
• Control inventories
• Purchase supplies and equipment
• Observe and evaluate workers
• Complete disciplinary write-ups
• Inspect supplies, equipment, and work areas
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Recommend measures for improving work procedures and worker performance
• Present bills and accept payments
• Develop departmental objectives, budgets, policies, procedures, and strategies. Personally created a chart system to help encourage younger workers to work their hardest to earn rewards each month, like employee of the month systems
• In charge of making sure gas pumps were being attended to and proper staffing was on hand Assistant Manager
TACO BELL - Sayreville, NJ
August 2004 to September 2005
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food
• Count money and make bank deposits
• Investigate and resolve complaints
• Coordinate assignments of cooking personnel
• Schedule and receive food and beverage deliveries
• Monitor budgets and payroll records
• Review financial transactions to ensure that expenditures are authorized and budgeted
• Keep inventory records
• Schedule staff hours and assign duties
• Establish standards for personnel performance and customer service
• Keep records required by government agencies regarding sanitation, and food subsidies
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
• Order and purchase equipment and supplies
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
• Establish and enforce nutritional standards for dining establishments based on accepted industry standards
Shift Manager
TACO BELL - Toms River, NJ
November 2001 to August 2004
• Serve customers
• Accept payment
• Clean and organize eating, service, and kitchen areas
• Notify kitchen personnel of shortages
• Prepare daily food items and cook simple foods using proper safety precautions and sanitary measures
• Prepare and serve cold drinks
• Collect and return dirty dishes to the kitchen for washing
• Perform personnel activities such as supervising and training employees
• Monitor compliance with health and fire regulations regarding food preparation/serving and building maintenance in dining facilities
• Monitor food preparation methods, portion sizes, and garnishing
• Count money and make bank deposits
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Coordinate assignments of cooking personnel
• Maintain and keep inventory records
• Schedule staff hours and assign duties
• Establish standards for personnel performance and customer service
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
• Order and purchase equipment and supplies
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Shift Managers oversaw making sure that their shifts were running smoothly, take care of all customers complaints or concerns, being sure that employees were working and preparing food to the highest standards possible, and ensuring that food and beverages go out in a timely and friendly manner. Education
Associate's degree in Associates of Psychology
College of Southern Nevada - Henderson, NV
2003 to August 2017
Toms River High School South - Toms River, NJ
June 2004
Skills
• Customer service (10+ years)
• Organizational skills (10+ years)
• Confident
• Multitasking
• Team player
• Teaching (2 years)
• Microsoft office (5 years)
• Event Planning (3 years)
• Management (10+ years)
• Office Management
• Budgeting
• Accounts Payable
• CRM Software
• Marketing
• Events Management
• Employee Evaluation
• Digital Marketing
• Social Media Management
• Payroll
• Time management
• Sales
• Blogging
• WordPress
• Google Analytics
• Adobe Photoshop
• Public Relations
• Search Engine Optimization (SEO)
• Market Research
• Email Marketing
• Content Creation
• Google AdWords
• Content Management
Links
http://Helpinghealyou.com
Assessments
Following directions — Highly Proficient
September 2020
Following multi-step instructions
Full results: Highly Proficient
Attention to detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Great at multitasking
• Friendly and great at customer service/management
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
• Dependable, responsible contributor committed to excellence and success.
• Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.
• I also create online teaching videos for Udemy.com as well.
• Confident, hard-working employee who is committed to achieving excellence.
Contact this candidate